Alex Johnston Resume
Alexander Johnston
Advancing knowledge of brewing culture, history, styles, and enjoyment in the
Pacific Northwest
21518 NE Blue Lake Rd.
Fairview, OR 97024
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AlexGJ------------
EXPERIENCE
Brewvana, Portland, OR — Tour Sales Coordinator
November 2017 - December 2018
? Create private tour proposals, including itinerary and price
? Coordinate communication between customers, breweries, and tour guides
? Create education events
? Curate Customer Resource Management information in order to drive sales
Scout Beer, Portland, OR — Sales Manager
July 2018 - October 2018
? Create and curate company CRM database
? Foster relationships with new and existing accounts
? Track inventory and create sales sheets according to product availability
? Conduct sales calls and tastings
Great Lakes Brewing Company, Cleveland, OH
Visitor Experience Representative
November 2016 - May 2017
? Developing, budgeting, organizing, and executing on and off campus
marketing events for large groups (300+ guests)
? Developing and managing internal and external educational events
? Working with Sales Staff to arrange accommodation and activities for out of
town guests
? Hiring, training, reviewing, and managing tours and tour guide staff
? Arranging private tours for private and company guests
Customer Service Representative
May 2015 - November 2016
? Point person for external customer communication, including Email, phone,
and mail correspondence
? Recording and analyzing customer service trends, presenting trends to
Quality Assurance team, and creating subsequent communication plan
? Tracking and ordering merchandise for on-campus promotion
Host/Tour Guide
October 2014 - May 2015
? Welcome and seat guests in the restaurant
? Recommend beer and food pairings
? Conduct tours of the brewery and other campus buildings, describing the
brewing process, beer styles, and the history of Ohio City
SKILLS & CERTIFICATIONS
? Certified Cicerone®,
2017
? Management
experience
? Extensive customer
service experience
? Adaptability
? Self-Motivation
EDUCATION
Oregon State
University
Corvallis, OR
Studied for B.S in
Archaeology & Theatre Arts
Alexander Johnston
Advancing knowledge of brewing culture, history, styles, and enjoyment in the
Pacific Northwest
21518 NE Blue Lake Rd.
Fairview, OR 97024
------------
AlexGJ------------
EXPERIENCE
Brewvana, Portland, OR — Tour Sales Coordinator
November 2017 - December 2018
? Create private tour proposals, including itinerary and price
? Coordinate communication between customers, breweries, and tour guides
? Create education events
? Curate Customer Resource Management information in order to drive sales
Scout Beer, Portland, OR — Sales Manager
July 2018 - October 2018
? Create and curate company CRM database
? Foster relationships with new and existing accounts
? Track inventory and create sales sheets according to product availability
? Conduct sales calls and tastings
Great Lakes Brewing Company, Cleveland, OH
Visitor Experience Representative
November 2016 - May 2017
? Developing, budgeting, organizing, and executing on and off campus
marketing events for large groups (300+ guests)
? Developing and managing internal and external educational events
? Working with Sales Staff to arrange accommodation and activities for out of
town guests
? Hiring, training, reviewing, and managing tours and tour guide staff
? Arranging private tours for private and company guests
Customer Service Representative
May 2015 - November 2016
? Point person for external customer communication, including Email, phone,
and mail correspondence
? Recording and analyzing customer service trends, presenting trends to
Quality Assurance team, and creating subsequent communication plan
? Tracking and ordering merchandise for on-campus promotion
Host/Tour Guide
October 2014 - May 2015
? Welcome and seat guests in the restaurant
? Recommend beer and food pairings
? Conduct tours of the brewery and other campus buildings, describing the
brewing process, beer styles, and the history of Ohio City
SKILLS & CERTIFICATIONS
? Certified Cicerone®,
2017
? Management
experience
? Extensive customer
service experience
? Adaptability
? Self-Motivation
EDUCATION
Oregon State
University
Corvallis, OR
Studied for B.S in
Archaeology & Theatre Arts