Albina Silchuk Resume
SUMMARY:
Experienced sales professional, with over 3 years of experience in retail and customer service. Excellent reputation for resolving problems, enhancing customer satisfaction, and driving overall operational improvements. Highly effective at meeting and exceeding sales quotas on a consistent basis. Stays up-to-date on latest trends and product changes; seeking to build experience in a challenging, new position.
SKILLS:
* Time management ability * Customer service management
* Product and service sales * Interpersonal skills
* Self-motivated * Troubleshooting
* Business Operations *Client Base Retention
* Corporate Customer Service Manager
WORK HISTORY:
Corporate Customer Service Manager | Brandy Melville - Santa Monica
11/2017 - CURRENT
* Managed over 8 team members resolving 300+ customer issues every day via emails, phone calls, and chats
* Directed personnel training and mentored team members to promote productivity, accuracy and commitment to friendly service
* Described and explained details about over 500 product options to inform customers and guide purchasing decisions
* Compiled customer feedback and recommended service improvements to management
* Managed total department call volume of 150 per day and coordinated department schedules to maximize coverage during peak hours
Sales Associate | Brandy Melville - Santa Monica, CA 08/2017 - 11/2017
* Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
* Delivered high level of assistance by locating products and checking store system for merchandise at other sites
* Assisted customers and recommended specific products and specials, aligning with individual needs, requirements and specifications
Sales Associate | Pacsun - Roseville, CA 06/2016 - 06/2017
* Preserved perfect attendance record for 13 months
* Trained and developed sales associates in company processes, product knowledge, customer service and selling techniques
* Closed over $2000 in sales each day
* Created interior displays to promote products in alignment with corporate sales objectives
EDUCATION
* Bella Vista High School, Fair Oaks, CA- High School Diploma
* Member of Student Government Top 5% of class
* California State University, Los Angeles, Los Angeles, CA GED: Business
* Coursework in Business and Marketing Fluent in English, Ukrainian, and Russian
-EXPECTED IN 2021
LANGUAGES
* Fluent in English, Ukrainian, and Russian
SUMMARY:
Experienced sales professional, with over 3 years of experience in retail and customer service. Excellent reputation for resolving problems, enhancing customer satisfaction, and driving overall operational improvements. Highly effective at meeting and exceeding sales quotas on a consistent basis. Stays up-to-date on latest trends and product changes; seeking to build experience in a challenging, new position.
SKILLS:
* Time management ability * Customer service management
* Product and service sales * Interpersonal skills
* Self-motivated * Troubleshooting
* Business Operations *Client Base Retention
* Corporate Customer Service Manager
WORK HISTORY:
Corporate Customer Service Manager | Brandy Melville - Santa Monica
11/2017 - CURRENT
* Managed over 8 team members resolving 300+ customer issues every day via emails, phone calls, and chats
* Directed personnel training and mentored team members to promote productivity, accuracy and commitment to friendly service
* Described and explained details about over 500 product options to inform customers and guide purchasing decisions
* Compiled customer feedback and recommended service improvements to management
* Managed total department call volume of 150 per day and coordinated department schedules to maximize coverage during peak hours
Sales Associate | Brandy Melville - Santa Monica, CA 08/2017 - 11/2017
* Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
* Delivered high level of assistance by locating products and checking store system for merchandise at other sites
* Assisted customers and recommended specific products and specials, aligning with individual needs, requirements and specifications
Sales Associate | Pacsun - Roseville, CA 06/2016 - 06/2017
* Preserved perfect attendance record for 13 months
* Trained and developed sales associates in company processes, product knowledge, customer service and selling techniques
* Closed over $2000 in sales each day
* Created interior displays to promote products in alignment with corporate sales objectives
EDUCATION
* Bella Vista High School, Fair Oaks, CA- High School Diploma
* Member of Student Government Top 5% of class
* California State University, Los Angeles, Los Angeles, CA GED: Business
* Coursework in Business and Marketing Fluent in English, Ukrainian, and Russian
-EXPECTED IN 2021
LANGUAGES
* Fluent in English, Ukrainian, and Russian