adminitrative,support
LASHAYIA TUCKER
15278 Triskett Rd. Apt 1? Cleveland, Oh 44111 ? ------------? ------------
PROFESSIONAL PROFILE
Customer service oriented professional, able to provide administrative support and function as the primary interface between the patient and the provider. Facilitates the efficient flow of patients, while remaining focused on managing priorities and ensuring patient confidentiality.
? Academic Honors Recognition / Honor Roll.
? Experience with Microsoft Word, Excel, and PowerPoint. Type 33 WPM.
________________________________________
KEY QUALIFICATIONS
Medical Administrative Assistant ? Medical Terminology ? Patient Processing ? Patient Registration
Medical Billing ? Medical Records Management ? Release of Information ? Introduction to ICD-10-CM Coding
HIPAA Compliance ? Anatomy & Physiology
Electronic Health Records ? EHR / EMR ? Greenway ? Computer Information Systems
Medical Transcription ? Office Accounting ? MS Office / MS Word
Medical Laws & Ethics ? Path Physiology for Medical Office ? Principles of Management________________________________________
EDUCATION
Ultimate Medical Academy
Health Sciences – Medical Administrative Assistant Associate of Science Degree, 2017
Diploma – Medical Administrative Assistant, 2016
Comprehensive training included:
? Schedule and confirm appointments in assisted living facilities, doctor offices, healthcare clinics, hospitals, and organizations that offer medical records services.
? Prepare patients for examination and treatment.
? Obtain insurance authorizations for procedures, gather medical histories, and collect payments.
WORK EXPERIENCE
Health Care Bridge| Cleveland, OH 12/2018 – Present
Home Health Aid
? Monitors patient condition by observing physical and mental condition, intake and output, and exercise.
? Assists patients by providing personal services, such as, bathing, dressing, and grooming.
? Records patient information by making entries in the patient journal; notifying nursing supervisor of changing or unusual conditions.
? Maintains a safe, secure, and healthy patient environment by following standards and procedures; maintaining security precautions; following prescribed dietary requirements and nutrition standards
? Followed all policies as they related to patient confidentiality.
Nesco | Cleveland, OH 01/2016 – 12/2018
People Ready | Cleveland, OH 01/2013 – 12/2018
Picker/Packer/Shipper/Custodian (Contract Positions)
? Picked order tickets and process them by completing any required paperwork, locating items in the warehouse, moving them to the processing and shipping area and scanning their barcode.
? Inspected items to ensure that they’re not damaged or missing any parts, package them according to specifications and transport them carefully as needed to bring them to shipping facilities.
? Verified and kept record of incoming and outgoing shipments and prepares items for shipment by performing the following duties to quality and productivity standards
? Cleaned and maintained office areas and equipment for CT scanning facility.
? Ensured proper care in the use and maintenance of equipment and supplies; promotes continuous improvement of workplace safety and environmental practices
Enterprise Corporation | Strongsville, OH 10/2012 – 01/2013
Car Transporter / Customer Service
? Inspected and transported cars to dealership or servicing locations.
? Provided friendly and professional customer service.
US Cotton Factory | Cleveland, OH 06/2012 – 10/2012
Machine Operator
? Monitored machinery during its operation.
? Observed strict safety rules and documented production numbers.
Dial America | Middleburg Heights, OH 10/2011 – 05/2012
Call Center Representative
? Interfaced with customers via inbound and outbound calls for the purpose of resolving routine problems with products or services.
? Prepared complete and accurate work and updated customer files.?
LASHAYIA TUCKER
15278 Triskett Rd. Apt 1? Cleveland, Oh 44111 ? ------------? ------------
PROFESSIONAL PROFILE
Customer service oriented professional, able to provide administrative support and function as the primary interface between the patient and the provider. Facilitates the efficient flow of patients, while remaining focused on managing priorities and ensuring patient confidentiality.
? Academic Honors Recognition / Honor Roll.
? Experience with Microsoft Word, Excel, and PowerPoint. Type 33 WPM.
________________________________________
KEY QUALIFICATIONS
Medical Administrative Assistant ? Medical Terminology ? Patient Processing ? Patient Registration
Medical Billing ? Medical Records Management ? Release of Information ? Introduction to ICD-10-CM Coding
HIPAA Compliance ? Anatomy & Physiology
Electronic Health Records ? EHR / EMR ? Greenway ? Computer Information Systems
Medical Transcription ? Office Accounting ? MS Office / MS Word
Medical Laws & Ethics ? Path Physiology for Medical Office ? Principles of Management________________________________________
EDUCATION
Ultimate Medical Academy
Health Sciences – Medical Administrative Assistant Associate of Science Degree, 2017
Diploma – Medical Administrative Assistant, 2016
Comprehensive training included:
? Schedule and confirm appointments in assisted living facilities, doctor offices, healthcare clinics, hospitals, and organizations that offer medical records services.
? Prepare patients for examination and treatment.
? Obtain insurance authorizations for procedures, gather medical histories, and collect payments.
WORK EXPERIENCE
Health Care Bridge| Cleveland, OH 12/2018 – Present
Home Health Aid
? Monitors patient condition by observing physical and mental condition, intake and output, and exercise.
? Assists patients by providing personal services, such as, bathing, dressing, and grooming.
? Records patient information by making entries in the patient journal; notifying nursing supervisor of changing or unusual conditions.
? Maintains a safe, secure, and healthy patient environment by following standards and procedures; maintaining security precautions; following prescribed dietary requirements and nutrition standards
? Followed all policies as they related to patient confidentiality.
Nesco | Cleveland, OH 01/2016 – 12/2018
People Ready | Cleveland, OH 01/2013 – 12/2018
Picker/Packer/Shipper/Custodian (Contract Positions)
? Picked order tickets and process them by completing any required paperwork, locating items in the warehouse, moving them to the processing and shipping area and scanning their barcode.
? Inspected items to ensure that they’re not damaged or missing any parts, package them according to specifications and transport them carefully as needed to bring them to shipping facilities.
? Verified and kept record of incoming and outgoing shipments and prepares items for shipment by performing the following duties to quality and productivity standards
? Cleaned and maintained office areas and equipment for CT scanning facility.
? Ensured proper care in the use and maintenance of equipment and supplies; promotes continuous improvement of workplace safety and environmental practices
Enterprise Corporation | Strongsville, OH 10/2012 – 01/2013
Car Transporter / Customer Service
? Inspected and transported cars to dealership or servicing locations.
? Provided friendly and professional customer service.
US Cotton Factory | Cleveland, OH 06/2012 – 10/2012
Machine Operator
? Monitored machinery during its operation.
? Observed strict safety rules and documented production numbers.
Dial America | Middleburg Heights, OH 10/2011 – 05/2012
Call Center Representative
? Interfaced with customers via inbound and outbound calls for the purpose of resolving routine problems with products or services.
? Prepared complete and accurate work and updated customer files.?