Administrative Resume
Stephany Zuniga
Experience
Cascade Mental Health Care ? Centralia, WA
Medical Information Systems ? Data Integrity Specialist ? February 2019 - October 2019
Utilize Electronic Health Records/Databases
Auditing data error reports
Verify and correct reporting errors and inconsistencies
Demonstration of coding policies according to state and contractual requirements
SUD, Jail Transition, Crisis billing, data integrity, and reporting
Ensure ethical and professional standards of practice are maintained
Cascade Mental Health Care ? Centralia, WA
Human Resources Assistant ? December 2018- February 2019
Provide customer services to organization employees
Assist in hiring processes including scheduling interviews, perform reference checks, participate in interviews.
Organize, assist with, and schedule New Hire Orientation
Compile documents, reports, and spreadsheets, document distribution, including agency and state required documentation and attestations
Audit and maintain employee records to ensure required documentation stays current
Assist and prepare trainings, meetings, as well as employee events
DSHS Home and Community Services ? Tumwater, WA
Customer Service Specialist 2 ? Social Services Intake Specialist ? February 2016 - February 2017
Answer multi-line telephone system and perform program intake functions utilizing approved systems such as Barcode, ACES, and CARE to provide information and receive referrals for completion of the intake process.
Follow policies and procedures in order to process requests via online applications, referrals, and telephone requests for Long Term Care for Elderly, Disabled, and Handicapped individuals.
Screen applications, faxes, emails, and referrals in order to assign out to proper office or
individual for processing of documents per policies.
Maintain client confidentiality and professionalism.
Refer clients to additional services available in their area.
Mandated reporting of possible abuse, neglect, financial exploitation to Adult Protective
services for follow up.
Utilize Microsoft Office, Word, and Excel to create and manage spreadsheets.
Provide front office support upon request.
DSHS Home and Community Services ? Tumwater, WA
Customer Service Specialist 2 ? Front Desk Reception ? October 2015 – January 2016
Answer multi-line telephone system and perform program intake functions utilizing approved systems such as Barcode
Assist with Individual Provider application processes.
Scan, copy, and file documents and APS files.
Put together binders and assist with specialty projects for operations manager
Send out mailings as well as emails.
Utilizes Microsoft Office, Word and Excel to create and manage spreadsheets
Manage Outlook calendars for meetings and reserving state vehicles
Provide coverage for DVR front office during meetings.
Xerox ? Lacey, WA
Customer Care Representative ? August 2014 – May 2015
Provide exceptional customer service by providing account, billing and troubleshooting support.
De-escalate difficult situations to develop a solution to the customer’s specific need.
Anticipate needs and responded to customers, co-workers, and leaders in a prompt professional manner
Became proficient with ACSS info manager to research rules and regulations, and processes regarding cell phone billing, accounts, troubleshooting, and placement of orders, tracking, eligibility of promotions and more.
Proactively offered adjustments and promotions to customer accounts.
The Communitas Group ? Bremerton, WA
Direct Support Professional ? July 2001 – August 2014
Ensure the proper care of individuals living with developmental disabilities, by assisting with activities of daily living, housekeeping, meal preparation, medication administration as well as finance management and transportation.
Act as a liaison between medical professionals, guardians and support team members which required knowledge of principles and processes for providing excellent customer and personal services.
Participate in the development of personal service plans, goal setting, positive behavior support planning, and negotiated service agreements.
Education
2018-2019 Centralia College
1998-1999 Olympic College
November 1995 GED certificate
Trainings
8/2015 Community Health Worker
Nurse Delegation
Fundamentals of Caregiving
DDD Core Training
Stephany Zuniga
Experience
Cascade Mental Health Care ? Centralia, WA
Medical Information Systems ? Data Integrity Specialist ? February 2019 - October 2019
Utilize Electronic Health Records/Databases
Auditing data error reports
Verify and correct reporting errors and inconsistencies
Demonstration of coding policies according to state and contractual requirements
SUD, Jail Transition, Crisis billing, data integrity, and reporting
Ensure ethical and professional standards of practice are maintained
Cascade Mental Health Care ? Centralia, WA
Human Resources Assistant ? December 2018- February 2019
Provide customer services to organization employees
Assist in hiring processes including scheduling interviews, perform reference checks, participate in interviews.
Organize, assist with, and schedule New Hire Orientation
Compile documents, reports, and spreadsheets, document distribution, including agency and state required documentation and attestations
Audit and maintain employee records to ensure required documentation stays current
Assist and prepare trainings, meetings, as well as employee events
DSHS Home and Community Services ? Tumwater, WA
Customer Service Specialist 2 ? Social Services Intake Specialist ? February 2016 - February 2017
Answer multi-line telephone system and perform program intake functions utilizing approved systems such as Barcode, ACES, and CARE to provide information and receive referrals for completion of the intake process.
Follow policies and procedures in order to process requests via online applications, referrals, and telephone requests for Long Term Care for Elderly, Disabled, and Handicapped individuals.
Screen applications, faxes, emails, and referrals in order to assign out to proper office or
individual for processing of documents per policies.
Maintain client confidentiality and professionalism.
Refer clients to additional services available in their area.
Mandated reporting of possible abuse, neglect, financial exploitation to Adult Protective
services for follow up.
Utilize Microsoft Office, Word, and Excel to create and manage spreadsheets.
Provide front office support upon request.
DSHS Home and Community Services ? Tumwater, WA
Customer Service Specialist 2 ? Front Desk Reception ? October 2015 – January 2016
Answer multi-line telephone system and perform program intake functions utilizing approved systems such as Barcode
Assist with Individual Provider application processes.
Scan, copy, and file documents and APS files.
Put together binders and assist with specialty projects for operations manager
Send out mailings as well as emails.
Utilizes Microsoft Office, Word and Excel to create and manage spreadsheets
Manage Outlook calendars for meetings and reserving state vehicles
Provide coverage for DVR front office during meetings.
Xerox ? Lacey, WA
Customer Care Representative ? August 2014 – May 2015
Provide exceptional customer service by providing account, billing and troubleshooting support.
De-escalate difficult situations to develop a solution to the customer’s specific need.
Anticipate needs and responded to customers, co-workers, and leaders in a prompt professional manner
Became proficient with ACSS info manager to research rules and regulations, and processes regarding cell phone billing, accounts, troubleshooting, and placement of orders, tracking, eligibility of promotions and more.
Proactively offered adjustments and promotions to customer accounts.
The Communitas Group ? Bremerton, WA
Direct Support Professional ? July 2001 – August 2014
Ensure the proper care of individuals living with developmental disabilities, by assisting with activities of daily living, housekeeping, meal preparation, medication administration as well as finance management and transportation.
Act as a liaison between medical professionals, guardians and support team members which required knowledge of principles and processes for providing excellent customer and personal services.
Participate in the development of personal service plans, goal setting, positive behavior support planning, and negotiated service agreements.
Education
2018-2019 Centralia College
1998-1999 Olympic College
November 1995 GED certificate
Trainings
8/2015 Community Health Worker
Nurse Delegation
Fundamentals of Caregiving
DDD Core Training