Administrative Resume
George E. Williams
_________________________________________________________________
Temple Hills, MD 20748 | Mobile: ------------ | Email: G------------
Highlights
Over 10 years of experience in office administration, data management and processing, project support and report generation. Qualified and competent professional who is successful in cultivating relationships with clients, colleagues
and vendors in support of established organizational goals.
Experience
Customer Care Representative/Floater | The Neurology Center
March 2018 to August 2018
? Assisted patients with scheduling future appointments with doctor and greatly
contributing to the decrease of patient call wait times by 30% since inception
? Registered patients in our Patient Portal Application so that may have greater
control of their account to include direct contact with the doctor
? Travel to many of our various locations to function as an office assistant
assisting patients with check in and check out procedures
? Submitted prescription refill request for patients and coordinated with multiple
pharmacies to ensure that our patients medications were filled in a timely
manner
? Explained and answered any questions that the patient may have had
concerning an upcoming procedure to reassure them
Human Resources Coordinator | Diamond Healthcare
April 2014 to July 2017
? Processed worker's compensation claims for all employees adhering to
established company protocols and procedures
? Conducted new hire candidate interviews, verified employment references,
requested background check verifications, assisted Program Director with
determining fair compensation for new hires, and processed employee
terminations
? Coordinated new hire orientations, licensure verification, CPR verifications,
Violence Prevention and Management Certifications, while ensuring that annual
healthcare competencies are completed by each employee
? Developed and maintained ongoing spreadsheets of critical Behavioral Health
Department data that is disseminated to hospital administrators for monthly and
quarterly department operational meetings
? Managed employee's personnel files and upheld the highest standards of
confidentiality and ethics
Administrative Assistant Feldesman | Tucker Leifer Fidell LLP
May 2006 to January 2014
? Served Administrator in Human Resource tasks which included updating
employee personnel files, creating new-employee welcome packets, developed
and distributed firm insurance related memos, and ensured initial processing of
the firm's health and life insurance enrollment paperwork.
? Maintained the entire firm's conflict of interest software database which was
pertinent to our attorneys when reviewing perspective new clientele and
responsible for the dissemination of those reports to managing partners and
staff by the close of business each day
? Planned and prepared client meetings to include logistical support and managed
the firm's monthly calendar of events
? Inter-acted professionally with all levels of staff and maintained the highest level
of confidentiality; known for tact and diplomacy in handling sensitive issues.
? Provided coverage as the alternate receptionist, backed up secretary for the
firm's Senior Partners, and vendor liaison tasked as the initial point of contact
person for all vendor relations
Receptionist/Administrative Support | Source Office Suites Inc.
June 2002 to May 2006
? Served as the Team Leader for customer care representatives which provided
oversight of reception and administrative needs for 65 individual business
? Assisted clients with special projects and other duties which included typing,
copying, filing, shredding, and preparing presentation packets for upcoming
meetings
? Conducted orientation for new employees and ensured that established company
standards of professionalism were met
? Served as the primary point of contact for vendor relations
? Greeted clients and guest in a professional, courteous manner
Education
? Business Management University of Maryland University College - College Park,
MD (Currently Enrolled Online)
? Dunbar Senior High School - Washington, DC
Skills:
? Microsoft Office Suite Products: Word, Excel, PowerPoint and Outlook
? Admin Operations: Call Center, Receptionist, Graph Report Generation,
Licensing Verification, Database Creation, and Project Support
? Operations Software: Centricity EMR, and IDX
? License: CPI and CPR
George E. Williams
_________________________________________________________________
Temple Hills, MD 20748 | Mobile: ------------ | Email: G------------
Highlights
Over 10 years of experience in office administration, data management and processing, project support and report generation. Qualified and competent professional who is successful in cultivating relationships with clients, colleagues
and vendors in support of established organizational goals.
Experience
Customer Care Representative/Floater | The Neurology Center
March 2018 to August 2018
? Assisted patients with scheduling future appointments with doctor and greatly
contributing to the decrease of patient call wait times by 30% since inception
? Registered patients in our Patient Portal Application so that may have greater
control of their account to include direct contact with the doctor
? Travel to many of our various locations to function as an office assistant
assisting patients with check in and check out procedures
? Submitted prescription refill request for patients and coordinated with multiple
pharmacies to ensure that our patients medications were filled in a timely
manner
? Explained and answered any questions that the patient may have had
concerning an upcoming procedure to reassure them
Human Resources Coordinator | Diamond Healthcare
April 2014 to July 2017
? Processed worker's compensation claims for all employees adhering to
established company protocols and procedures
? Conducted new hire candidate interviews, verified employment references,
requested background check verifications, assisted Program Director with
determining fair compensation for new hires, and processed employee
terminations
? Coordinated new hire orientations, licensure verification, CPR verifications,
Violence Prevention and Management Certifications, while ensuring that annual
healthcare competencies are completed by each employee
? Developed and maintained ongoing spreadsheets of critical Behavioral Health
Department data that is disseminated to hospital administrators for monthly and
quarterly department operational meetings
? Managed employee's personnel files and upheld the highest standards of
confidentiality and ethics
Administrative Assistant Feldesman | Tucker Leifer Fidell LLP
May 2006 to January 2014
? Served Administrator in Human Resource tasks which included updating
employee personnel files, creating new-employee welcome packets, developed
and distributed firm insurance related memos, and ensured initial processing of
the firm's health and life insurance enrollment paperwork.
? Maintained the entire firm's conflict of interest software database which was
pertinent to our attorneys when reviewing perspective new clientele and
responsible for the dissemination of those reports to managing partners and
staff by the close of business each day
? Planned and prepared client meetings to include logistical support and managed
the firm's monthly calendar of events
? Inter-acted professionally with all levels of staff and maintained the highest level
of confidentiality; known for tact and diplomacy in handling sensitive issues.
? Provided coverage as the alternate receptionist, backed up secretary for the
firm's Senior Partners, and vendor liaison tasked as the initial point of contact
person for all vendor relations
Receptionist/Administrative Support | Source Office Suites Inc.
June 2002 to May 2006
? Served as the Team Leader for customer care representatives which provided
oversight of reception and administrative needs for 65 individual business
? Assisted clients with special projects and other duties which included typing,
copying, filing, shredding, and preparing presentation packets for upcoming
meetings
? Conducted orientation for new employees and ensured that established company
standards of professionalism were met
? Served as the primary point of contact for vendor relations
? Greeted clients and guest in a professional, courteous manner
Education
? Business Management University of Maryland University College - College Park,
MD (Currently Enrolled Online)
? Dunbar Senior High School - Washington, DC
Skills:
? Microsoft Office Suite Products: Word, Excel, PowerPoint and Outlook
? Admin Operations: Call Center, Receptionist, Graph Report Generation,
Licensing Verification, Database Creation, and Project Support
? Operations Software: Centricity EMR, and IDX
? License: CPI and CPR