Administrative Resume
KEARRA
OBJECTIVE
A highly motivated individual with a stellar background in customer service and administrative abilities with keen active-listening and critical thinking skills. Exceptional communication with the public, supervisors, and peers. Proficiency in electronic mail and office suite software, such as Microsoft Outlook and Microsoft Office. Will use all resources and skills to enhance operations within your organization.
SKILLS
� Management
� Administrative Skills
� Dependability
� Prioritizing and Multitasking
� Technical Skills � Communication
� Dependability
� Microsoft Office Proficient
� Interpersonal Skills
� Organization
EDUCATION
B.S. in Psychology, Minor in African American Studies | Valdosta State University
AUGUST 2010 � DECEMBER 2015
Emphasis Studies
� Experimental Research
� Case Management
� Statistical Methodology
� Behavior Modification
� Medical Terminology
� Tests and Measurements
EXPERIENCE
Collections Specialist | Georgia Power
MARCH 2018 � AUGUST 2018
� Responding to inbound calls regarding past due bills and reviewing open accounts for collection efforts
� Provided quality customer service on bill overview and identified issues attributed to services warranted by company
� Resolved client-billing problems in a professional manner along with processing payments via phone
Assistant Manager | Hibbett Sports
SEPTEMBER 2017 � APRIL 2018
� Assumes supervisory role under the store manager including checking inventory, opening and closing the store, handling daily POS system duties, and training new and current employees.
� Uses organization objectives and forecasts to establish best ways to find, evaluate, and assess candidates, conducting interviews and advising the store manager in their decision making.
� Provides quality customer service to drive essential sales and meet daily, monthly, and yearly goals
Customer Service Representative and Technical Writer | EleadOne
JUNE 2016 � JULY 2017
� Determined the needs of hundreds of clients through technical documentation. Used photographs, animation, and charts that increase users� understanding of the product.
� Gathered usability feedback from clients on how to improve issues that arise via communication through email, phone, and messaging
� Organized and wrote supporting documents for products for consumers, selected appropriate medium for message or audience, such as online animation and videos
Management in Banquet and Catering Services | Chartwell�s
JANUARY 2015 � JULY 2016
� Assisted in the management of several employees in a host of full service banquet events of up to 500 people and established best candidates for what events and services rendered to clients.
� Briefed staff of upcoming events and checked to ensure the room set-up before the event and ensured clean-up for next event
� Coordinate with chef to plan how to serve each event by assisting with deliveries and overall flow of every event
Administrative Secretary | DaVita Dialysis Clinic
MAY 2009 � JULY 2010
� Provided administrative and clerical support including: data entry, mailing, scanning, faxing, and copying information and documents to management
� Answered calls and greeted patients upon entrance into facility before their scheduled appointments
� Prioritized workloads by organizing office records and executed efficient operations of department
KEARRA
OBJECTIVE
A highly motivated individual with a stellar background in customer service and administrative abilities with keen active-listening and critical thinking skills. Exceptional communication with the public, supervisors, and peers. Proficiency in electronic mail and office suite software, such as Microsoft Outlook and Microsoft Office. Will use all resources and skills to enhance operations within your organization.
SKILLS
� Management
� Administrative Skills
� Dependability
� Prioritizing and Multitasking
� Technical Skills � Communication
� Dependability
� Microsoft Office Proficient
� Interpersonal Skills
� Organization
EDUCATION
B.S. in Psychology, Minor in African American Studies | Valdosta State University
AUGUST 2010 � DECEMBER 2015
Emphasis Studies
� Experimental Research
� Case Management
� Statistical Methodology
� Behavior Modification
� Medical Terminology
� Tests and Measurements
EXPERIENCE
Collections Specialist | Georgia Power
MARCH 2018 � AUGUST 2018
� Responding to inbound calls regarding past due bills and reviewing open accounts for collection efforts
� Provided quality customer service on bill overview and identified issues attributed to services warranted by company
� Resolved client-billing problems in a professional manner along with processing payments via phone
Assistant Manager | Hibbett Sports
SEPTEMBER 2017 � APRIL 2018
� Assumes supervisory role under the store manager including checking inventory, opening and closing the store, handling daily POS system duties, and training new and current employees.
� Uses organization objectives and forecasts to establish best ways to find, evaluate, and assess candidates, conducting interviews and advising the store manager in their decision making.
� Provides quality customer service to drive essential sales and meet daily, monthly, and yearly goals
Customer Service Representative and Technical Writer | EleadOne
JUNE 2016 � JULY 2017
� Determined the needs of hundreds of clients through technical documentation. Used photographs, animation, and charts that increase users� understanding of the product.
� Gathered usability feedback from clients on how to improve issues that arise via communication through email, phone, and messaging
� Organized and wrote supporting documents for products for consumers, selected appropriate medium for message or audience, such as online animation and videos
Management in Banquet and Catering Services | Chartwell�s
JANUARY 2015 � JULY 2016
� Assisted in the management of several employees in a host of full service banquet events of up to 500 people and established best candidates for what events and services rendered to clients.
� Briefed staff of upcoming events and checked to ensure the room set-up before the event and ensured clean-up for next event
� Coordinate with chef to plan how to serve each event by assisting with deliveries and overall flow of every event
Administrative Secretary | DaVita Dialysis Clinic
MAY 2009 � JULY 2010
� Provided administrative and clerical support including: data entry, mailing, scanning, faxing, and copying information and documents to management
� Answered calls and greeted patients upon entrance into facility before their scheduled appointments
� Prioritized workloads by organizing office records and executed efficient operations of department