Administrative/Customer Service Resume
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Location: Roswell, GA, USA
School: Interactive College of Technology
Major: Mass Communication

Administrative/Customer Service Resume

UTE OKON

1374 Gran Crique Pkwy, Apt B | Roswell, GA 30076 ------------ ------------
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Result-driven, dependability, and professional in corporate and medical field relationships. Core values include strategizing, confidentiality, and adaptability. Medical experience includes document management, electronic health records, medical terminology, and patient scheduling.

EDUCATION:
Interactive College of Technology, Chamblee GA, Diploma, Medical Administration. April 2019.
Igbinedion University, Okada. Edo State, Nigeria. B.Sc. Mass Communication July 2009. (3.8 out of 5 GPA)

WORK EXPERIENCE:
HOME DEPOT ALPHARETTA (Self-Check-out Associate) October 2018-Present
 Ensure proper loss prevention techniques are applied at check-out such as providing excellent customer service, making sure large and hidden items are properly scanned while ensuring friendly, fast check-out experience.
 Improve store reviews by ensuring maximum customer participation in surveys after a rewarding customer experience.
 Regularly coach new and current associates on efficient self-check-out techniques such as listed above.
 Cash control, debit/credit card transaction lookup, returns, and advanced transaction issues.

HOME DEPOT ALPHARETTA (Customer Service Associate) July 2016 – Present
 Identify and promote collaboration opportunities with customers to align services to better meet the needs of customers, handle conflicts, and solve problems arising from such duties.
 Using best strategies for customer issue resolutions to customize customer experience to achieve maximum customer retention and handled data through sorting, querying, and ensuring resolution of outstanding issues.

PEACH DENTAL (Administrative Assistant) Internship Program February 2019-April 2019
 Achieved smooth running and management of doctor’s time by utilizing the wave and advanced method of scheduling to meet the doctor’s preferences while accommodating as many patients as possible.
 Saved patient time by verifying insurance before visits and coordinated insurance payments by accurate coding.
 Achieved efficient flow of communication by ensuring proper phone etiquette, mail handling, and compliance with office communication policies.
 Managed activities by receiving patients at the front desk, taking inquiries, registering new patients, and prioritizing walk-in patient needs, while maintaining confidentiality.

MOBILE TELECOMMUNICATION NETWORK (MTN) NIGERIA
(Administrative/Communication Coordinator) August 2011 – March 2016
 Coordinated Manager’s schedule and calendar to achieve department’s daily, weekly, monthly, and yearly goals. Responsibilities included editing and preparing presentations of manager’s and reports.
 Headcount budgeting, long-term and short-term forecasting of plans and arrears.
 Preparation of e-communiques and newsletters for the department.
 Coordinated all travel, hotels, directions, commuting time, and ground transportation.
CERTIFICATIONS AND ACCOMPLISHMENTS
Certified Medical Administrative Assistant. October 2018.
Certified Electronic Health Records Specialist. December 2018.
Microsoft: Microsoft Office Specialist Word 2013. May 2018.
Microsoft: Microsoft Office Specialist Excel 2013. September 2018.
The Home Depot Alpharetta: Cashier of The Month - September 2017, November 2017, and January 2019.
The Home Depot Alpharetta: Homer Awards for Quality Service, Double Platinum Category.
The Home Depot: October 2018 ‘In focus’ Spokesperson for Home Depot Credit Card and Protection Plans Services.

REFERENCES: Available upon Request

Customer Service, Data Management, Data Entry, Scheduling, Prioritizing, Organizing