Diana E. Lazo
12801 SW 252nd ST * Princeton,33032 * ------------ * ------------
An experienced and results-oriented individual with good abilities in developing positive relationships with clients and coworkers, interested in an opportunity with a company where exceptional secretarial, computer and customer service skills will be valued and rewarded.
SUMMARY OF QUALIFICATIONS
Fluent in English and Spanish
Outstanding customer service skills
Advance attention to detail with ability to prioritize and meet deadlines
Experience working with multiple phone lines
Proficient in MS Word, Excel, Access, PowerPoint, and Office, CSG, AS400
Administrative Assistant 03/2013- 06/2019
King Jesus Ministry -Miami FL
Composes and types routine correspondence. letters, membership letters for the nets.
Organizes and maintains administrative file system and files correspondence and other records.
Coordinates supervisor’s schedule and makes appointments
Greets scheduled visitors and conducts to appropriate area or person
Coordinates and arranges meetings, events, prepares agendas, reserves and prepares facilities, and records and transcribes minutes of meetings.
Maintain Ministry yearly calendar, and net food calendar.
Manages department petty cash account and processes all purchase orders. Manages and reviews for supervisor approval all department credit card transactions including all the Ephesians credit cards.
Maintain and keep track of all employees ADP records, days off, vacations, etc.
Responsible for account payables
Election Specialist (Seasonal) 10/2012-2/2013 Miami Dade Elections Department - Miami, FL
Overlook 10-12 voting precincts on Election day as part of the strike team
Troubleshoot voting equipment’s if needed
Support and train poll worker ,share any new information given by supervisor of elections
Responsible for seeing that the Election Board carries out its duties and responsibilities
Receptionist 03/2012- 09/2012
Ameriworld Enterprises- Miami, FL
Responsible for managing a 10 multi-line telephone system, and responded to emails
Provided service and product information to callers inquiring about their different items
Order and maintain supplies, and arrange equipment maintenance Makes copies of correspondence and other printed materials and distributes as needed.
Salon coordinator 01/2011-02/2012 Kairos Hair Salon – Miami, FL
Provided customer service by greeting and assisting customers, and responded to costumer inquires and complaints
Accountable for calling customers and reminding of their upcoming appointments
Assisted with processing payments
Managed the inventory, reordered and stocked products
South Miami Senior High School – Miami, FL
High School Diploma – 2006
Excellent costumer service