Administrative Assistant
Sarai Lynn Hanna
4036 West Addison Street Chicago, IL 60641? ------------ ?------------
PROFILE
Dedicated, self-motivated, and highly organized professional equipped with strong work ethic and extensive management experience, eager to pursue a challenging career. Demonstrate appreciation for diversity and exhibit sincere compassion and interest in people’s well-being and success; proficient in grasping new processes, procedures, resources, and services related in administration. Proficient in Microsoft and MAC software.
KEY STRENGTHS
Leadership and Collaboration
Training and Development
Interpersonal/Communication Skills
Problem Resolution
Team Building Skills
Administrative Abilities
Project Management
Human Resources
Customer Service
PROFESSIONAL EXPERIENCE
EXECUTIVE ASSISTANT ? HOISTE INC ? ST CHARLES, IL ? DEC 2017 - OCT 2018
Coordinate the scheduling of appointments and group leadership. Handle regular administrative duties. Schedule and coordinate logistics and travel for executive management. Coordinate high level meetings and correspond with potential new clients to provide materials and schedule introductory meetings. Maintain and manage executive level calendars and schedules. Attend high level meetings and record minute to send to employees via email. Assist executives in creating and assembling presentations for potential clients and investors. Maintain budgets and expense reports. Provide ongoing assistance to AR/AP and human resource departments.
OFFICE/MARKETING COORDINATOR ? LEHIGH VALLEY CREDIT ? BETHLEHEM, PA ? JAN - OCT 2017
Assisted individuals with understanding their credit and how to repair it. Provide assistance to credit specialist as needed. Perform daily administrative duties. Be the first point of contact for the company. Describe and explain what credit restoration is and what it can mean for the client. Handle all invoicing and accounting for client accounts. Assist in the design of marketing materials (brochures, postcards, flyers, etc.) Maintain social media accounts and monitor client reviews. Handle all cash and check payments. Make daily business deposits. Maintain AR records.
HR COORDINATOR/RECRUITER ? ADVENTURE WORKS ? ALLENTOWN, PA ? SEPT 2016 - JAN 2017
Use applicant databases to find individuals looking for work that match the job qualifications our organization was seeking. Phone screen candidates. Maintain executive's schedules. Supervise all day to day office/administrative activities. In charge of all new hire paperwork and work permits/documentation. Complete payroll once a week.Maintain expense account for office managers. Keep immaculate territory and zoning records for team leads.
PSYCHIATRIC TECH ? NHS HUMAN SERVICES ? BETHLEHEM, PA ? SEPT 2015 - SEPT 2016
Built strong therapeutic relationships with troubled adolescent boys and girls. Ran psycho-educational groups twice a week for the boys at the RTF, and occasionally ran groups at the girls RTF. Provided a structured, caring, and loving environment to make the clients feel as home as possible. Took clients out into the community to get experience with engaging appropriately with different community members and Community establishments. Used consistent therapeutic and de-escalation techniques in order to help the clients through difficult times. Helped all clients engage in positive coping skills, as well as teaching them new ones. I was also in charge of the menu, shopping, and the primary cook in the house. I made sure that the boys received as many home-cooked meals as possible every week, because I felt as though it was important for them to know that they mattered to all staff. Additionally I completed communication logs, progress notes for any shift that was work, on top of other necessary paperwork. I was also trained to administer medications, so that was also a part of my job duties. Most importantly, I advocated for what I thought was fair for all the clients and all of the RTF facilities.
QUALITY ANALYST ? AT&T CONSUMER ? BETHLEHEM, PA ? FEB 2015 - JUNE 2015
Listen to and score customer service calls from inbound agents. Work with Quality Team to ensure inbound agents are following all company and departmental policies and procedures. Train new agents and management on proper quality guidelines. Coach my team of agents to assist them in understanding their areas of expertise and areas that need improvement. Meet with management weekly to advise on how department is performing. Maintain a helpful and trusting relationship with agents, management and clients to keep lines of communication open. Assist in reporting performance to management and clients. Advise and offer ways to improve policy and procedure within department and the company overall.
CUSTOMER SERVICE REP ? AT&T CONSUMER ? BETHLEHEM, PA ? FEB 2014 - JUNE 2015
Establish relationships with customers to help them with any order they placed on ------------. Assist clients in understanding the different resolutions that are available to them. Present discovery questions to customer to assist with determining what mobile plans and devices would work best for them. Offer customer different promotions and explain how different promotions apply to customer's account. Utilize the computer system to ensure that the consumer has the plan that they want and the device that they want. Take time with the customer to demonstrate how the device work and assist them in setting up their new device. Use several different software systems to access customer's accounts to assist customer with questions and concerns about order and wireless account. Stay up to date with the newest technology so I am able to provide the latest information on the greatest products currently on the market.
CERTIFIED PEER SPECIALIST ? PENN FOUNDATION ? SELLERSVILLE, PA ? JULY 2011 - JULY 2013
Engage with individuals in a community setting who suffer from a mental illness and/or addiction. Build trusting relationships with individuals while they are incarcerated or hospitalized to create a community link before reentry. Instill hope and serve as a valuable and credible model of the possibility of recovery. Help individuals to engage in treatment and support services and to anticipate and address the psychological, social, and financial challenges of reentry from incarceration, D&A rehab, or a hospital • Serve as a community guide, coach, and/or advocate. Afford fundamental expertise and consultation on understanding clients' perspective(s). Work to link newly discharged people with housing, vocational and educational opportunities, and community services. Model useful skills and effective problem-solving strategies, and respond in a timely fashion to prevent or curtail relapses and other crises. Help to relinquish attitudes, beliefs, & behaviors learned as survival mechanisms in criminal or behavioral institutions. Offer a non-judgmental forum for listening and providing empathy for the struggles of clients • Present emotional, instrumental, and informational support. Provide practical support by accompanying individuals to initial probation meetings or treatment appointments and referring him or her to potential employers and landlord. Assist individuals in having a voice to express their wants and needs regarding treatment and support. Provide a safe place for individuals to open a dialogue with different care providers and natural supports. Serve as a team leader by consistently scheduling team meetings and keeping all team members up to date with the individual's treatment. Educate staff and the community about recovery by facilitating workshops, conducting trainings, and speaking at different community events. Serve as department representative on an integrated team for high risk individuals and transitional age youth.
OFFICE/HR COORDINATOR ? HARTFORD INSURANCE ? ALLENTOWN, PA ? SEPT 2009 - SEPT 2010
Handled various functional areas of daily office tasks and performed general clerical duties including answering phones, transferring calls, corresponding to e-mail, copying / filing / scanning, as well as documenting pertinent data. Counseled in the selection of payment method and the different payment options available to the customer before setting up the billing (I.e., billed to Escrow, Insured or a 3rd Party). Recognized and maintained positive relationships with internal and external customers toward the achievement of known goals. Ensured rapid response to inquiries, provided program information, and facilitated timely resolution to escalated dilemmas. Interacted with new and current policyholders to provide necessary information about the company and the different programs it has to offer. Played a lead role in customizing policy coverage’s and information for program(s) based on gathered data from customer . Applied effective interpersonal skills in collaborating with customers for insights on current insurance policies, their expectations and wants and/or needs from an insurance company
ASSISTANT DIRECTOR OF EDUCATION ? SYLVAN LEARNING ? BAY AREA, CA ? JUN 2008 - OCT 2008
Monitored employee payroll and managed parent's accounts, center ordering, and inventory. Performed a wide-range of human resources functions involving recruitment, hiring, and mentoring of teaching and administrative staff. Utilized strong leadership skills in overseeing all teachers to ensure they were connecting with with individuals who were lower functions and/or far below their grade level. Established compliance with educational policies and procedures. Directed and enhanced work efficiency of staff through ongoing trainings and workshops that primarily focused on new innovative and creative ways to connect and teach our student population. Administered labor budget through effective management of staff and teacher schedules. Interacted with parents and teachers to provide necessary information about the programs and to gain feedback on how to better assist the students. Worked closely with schools, doctors, and other applicable parties to provide educational recommendations for IEPs and other resources. Played a lead role in customizing student curriculum for program(s) based on analysis of assessment results. Authored and developed goal-based programs for students while monitoring and maintaining the efficiency of programs for performance to be certain that children were moving forward in their customized program. Applied effective interpersonal skills in collaborating with students' teachers for insights on school progress and IEPs. Facilitated Sylvan programs and provided assistance to students to meet center and families' objectives. Established a positivE learning environment through the implementation of motivational behavior model in the center for staff, students, and parents, during all phases of the instruction program.
SENIOR ADMINISTRATOR ? SYLVAN LEARNING ? BAY AREA, CA ? FEB 2007 - JUN 2008/OCT 2008 - MAY 2009
Handled various functional areas of office management and performed general clerical duties including answering phones, taking messages, checking voicemail, corresponding to e-mail, copying / filing / scanning, as well as documenting pertinent data. Provided primary leadership in managing student and staff scheduling; held responsible for the preparation of all conference material - which included test scores of student's learning levels and recommendations for moving forward. Established and maintained positive relationships with parents, as well as students with learning, behavioral or intellectual disabilities to assist in the success of established objectives. Engaged in numerous functions related to test administration, to determine IQ and/or learning levels, and test grading in order to develop proper IEP. Developed and implemented student programs and binders. Ensured prompt response to inquiries, provided center information, and facilitated timely resolution to escalated problems or issues. Instructed students in kindergarten to 12th grade with learning, behavioral or intellectual disabilities on a 3:1 ratio in reading, writing, math, beginning reading, upper level math, study skills, and SAT/ACT prep.
EDUCATION
MASTERS OF ARTS ? CRIMINAL PSYCHOLOGY ? UNIVERSITY OF THE ROCKIES ? JUNE 2013
BACHELOR OF ARTS ? PSYCHOLOGY ? SAN FRANCISCO STATE UNIVERSITY ? MAY 2009
Sarai Lynn Hanna
4036 West Addison Street Chicago, IL 60641? ------------ ?------------
PROFILE
Dedicated, self-motivated, and highly organized professional equipped with strong work ethic and extensive management experience, eager to pursue a challenging career. Demonstrate appreciation for diversity and exhibit sincere compassion and interest in people’s well-being and success; proficient in grasping new processes, procedures, resources, and services related in administration. Proficient in Microsoft and MAC software.
KEY STRENGTHS
Leadership and Collaboration
Training and Development
Interpersonal/Communication Skills
Problem Resolution
Team Building Skills
Administrative Abilities
Project Management
Human Resources
Customer Service
PROFESSIONAL EXPERIENCE
EXECUTIVE ASSISTANT ? HOISTE INC ? ST CHARLES, IL ? DEC 2017 - OCT 2018
Coordinate the scheduling of appointments and group leadership. Handle regular administrative duties. Schedule and coordinate logistics and travel for executive management. Coordinate high level meetings and correspond with potential new clients to provide materials and schedule introductory meetings. Maintain and manage executive level calendars and schedules. Attend high level meetings and record minute to send to employees via email. Assist executives in creating and assembling presentations for potential clients and investors. Maintain budgets and expense reports. Provide ongoing assistance to AR/AP and human resource departments.
OFFICE/MARKETING COORDINATOR ? LEHIGH VALLEY CREDIT ? BETHLEHEM, PA ? JAN - OCT 2017
Assisted individuals with understanding their credit and how to repair it. Provide assistance to credit specialist as needed. Perform daily administrative duties. Be the first point of contact for the company. Describe and explain what credit restoration is and what it can mean for the client. Handle all invoicing and accounting for client accounts. Assist in the design of marketing materials (brochures, postcards, flyers, etc.) Maintain social media accounts and monitor client reviews. Handle all cash and check payments. Make daily business deposits. Maintain AR records.
HR COORDINATOR/RECRUITER ? ADVENTURE WORKS ? ALLENTOWN, PA ? SEPT 2016 - JAN 2017
Use applicant databases to find individuals looking for work that match the job qualifications our organization was seeking. Phone screen candidates. Maintain executive's schedules. Supervise all day to day office/administrative activities. In charge of all new hire paperwork and work permits/documentation. Complete payroll once a week.Maintain expense account for office managers. Keep immaculate territory and zoning records for team leads.
PSYCHIATRIC TECH ? NHS HUMAN SERVICES ? BETHLEHEM, PA ? SEPT 2015 - SEPT 2016
Built strong therapeutic relationships with troubled adolescent boys and girls. Ran psycho-educational groups twice a week for the boys at the RTF, and occasionally ran groups at the girls RTF. Provided a structured, caring, and loving environment to make the clients feel as home as possible. Took clients out into the community to get experience with engaging appropriately with different community members and Community establishments. Used consistent therapeutic and de-escalation techniques in order to help the clients through difficult times. Helped all clients engage in positive coping skills, as well as teaching them new ones. I was also in charge of the menu, shopping, and the primary cook in the house. I made sure that the boys received as many home-cooked meals as possible every week, because I felt as though it was important for them to know that they mattered to all staff. Additionally I completed communication logs, progress notes for any shift that was work, on top of other necessary paperwork. I was also trained to administer medications, so that was also a part of my job duties. Most importantly, I advocated for what I thought was fair for all the clients and all of the RTF facilities.
QUALITY ANALYST ? AT&T CONSUMER ? BETHLEHEM, PA ? FEB 2015 - JUNE 2015
Listen to and score customer service calls from inbound agents. Work with Quality Team to ensure inbound agents are following all company and departmental policies and procedures. Train new agents and management on proper quality guidelines. Coach my team of agents to assist them in understanding their areas of expertise and areas that need improvement. Meet with management weekly to advise on how department is performing. Maintain a helpful and trusting relationship with agents, management and clients to keep lines of communication open. Assist in reporting performance to management and clients. Advise and offer ways to improve policy and procedure within department and the company overall.
CUSTOMER SERVICE REP ? AT&T CONSUMER ? BETHLEHEM, PA ? FEB 2014 - JUNE 2015
Establish relationships with customers to help them with any order they placed on ------------. Assist clients in understanding the different resolutions that are available to them. Present discovery questions to customer to assist with determining what mobile plans and devices would work best for them. Offer customer different promotions and explain how different promotions apply to customer's account. Utilize the computer system to ensure that the consumer has the plan that they want and the device that they want. Take time with the customer to demonstrate how the device work and assist them in setting up their new device. Use several different software systems to access customer's accounts to assist customer with questions and concerns about order and wireless account. Stay up to date with the newest technology so I am able to provide the latest information on the greatest products currently on the market.
CERTIFIED PEER SPECIALIST ? PENN FOUNDATION ? SELLERSVILLE, PA ? JULY 2011 - JULY 2013
Engage with individuals in a community setting who suffer from a mental illness and/or addiction. Build trusting relationships with individuals while they are incarcerated or hospitalized to create a community link before reentry. Instill hope and serve as a valuable and credible model of the possibility of recovery. Help individuals to engage in treatment and support services and to anticipate and address the psychological, social, and financial challenges of reentry from incarceration, D&A rehab, or a hospital • Serve as a community guide, coach, and/or advocate. Afford fundamental expertise and consultation on understanding clients' perspective(s). Work to link newly discharged people with housing, vocational and educational opportunities, and community services. Model useful skills and effective problem-solving strategies, and respond in a timely fashion to prevent or curtail relapses and other crises. Help to relinquish attitudes, beliefs, & behaviors learned as survival mechanisms in criminal or behavioral institutions. Offer a non-judgmental forum for listening and providing empathy for the struggles of clients • Present emotional, instrumental, and informational support. Provide practical support by accompanying individuals to initial probation meetings or treatment appointments and referring him or her to potential employers and landlord. Assist individuals in having a voice to express their wants and needs regarding treatment and support. Provide a safe place for individuals to open a dialogue with different care providers and natural supports. Serve as a team leader by consistently scheduling team meetings and keeping all team members up to date with the individual's treatment. Educate staff and the community about recovery by facilitating workshops, conducting trainings, and speaking at different community events. Serve as department representative on an integrated team for high risk individuals and transitional age youth.
OFFICE/HR COORDINATOR ? HARTFORD INSURANCE ? ALLENTOWN, PA ? SEPT 2009 - SEPT 2010
Handled various functional areas of daily office tasks and performed general clerical duties including answering phones, transferring calls, corresponding to e-mail, copying / filing / scanning, as well as documenting pertinent data. Counseled in the selection of payment method and the different payment options available to the customer before setting up the billing (I.e., billed to Escrow, Insured or a 3rd Party). Recognized and maintained positive relationships with internal and external customers toward the achievement of known goals. Ensured rapid response to inquiries, provided program information, and facilitated timely resolution to escalated dilemmas. Interacted with new and current policyholders to provide necessary information about the company and the different programs it has to offer. Played a lead role in customizing policy coverage’s and information for program(s) based on gathered data from customer . Applied effective interpersonal skills in collaborating with customers for insights on current insurance policies, their expectations and wants and/or needs from an insurance company
ASSISTANT DIRECTOR OF EDUCATION ? SYLVAN LEARNING ? BAY AREA, CA ? JUN 2008 - OCT 2008
Monitored employee payroll and managed parent's accounts, center ordering, and inventory. Performed a wide-range of human resources functions involving recruitment, hiring, and mentoring of teaching and administrative staff. Utilized strong leadership skills in overseeing all teachers to ensure they were connecting with with individuals who were lower functions and/or far below their grade level. Established compliance with educational policies and procedures. Directed and enhanced work efficiency of staff through ongoing trainings and workshops that primarily focused on new innovative and creative ways to connect and teach our student population. Administered labor budget through effective management of staff and teacher schedules. Interacted with parents and teachers to provide necessary information about the programs and to gain feedback on how to better assist the students. Worked closely with schools, doctors, and other applicable parties to provide educational recommendations for IEPs and other resources. Played a lead role in customizing student curriculum for program(s) based on analysis of assessment results. Authored and developed goal-based programs for students while monitoring and maintaining the efficiency of programs for performance to be certain that children were moving forward in their customized program. Applied effective interpersonal skills in collaborating with students' teachers for insights on school progress and IEPs. Facilitated Sylvan programs and provided assistance to students to meet center and families' objectives. Established a positivE learning environment through the implementation of motivational behavior model in the center for staff, students, and parents, during all phases of the instruction program.
SENIOR ADMINISTRATOR ? SYLVAN LEARNING ? BAY AREA, CA ? FEB 2007 - JUN 2008/OCT 2008 - MAY 2009
Handled various functional areas of office management and performed general clerical duties including answering phones, taking messages, checking voicemail, corresponding to e-mail, copying / filing / scanning, as well as documenting pertinent data. Provided primary leadership in managing student and staff scheduling; held responsible for the preparation of all conference material - which included test scores of student's learning levels and recommendations for moving forward. Established and maintained positive relationships with parents, as well as students with learning, behavioral or intellectual disabilities to assist in the success of established objectives. Engaged in numerous functions related to test administration, to determine IQ and/or learning levels, and test grading in order to develop proper IEP. Developed and implemented student programs and binders. Ensured prompt response to inquiries, provided center information, and facilitated timely resolution to escalated problems or issues. Instructed students in kindergarten to 12th grade with learning, behavioral or intellectual disabilities on a 3:1 ratio in reading, writing, math, beginning reading, upper level math, study skills, and SAT/ACT prep.
EDUCATION
MASTERS OF ARTS ? CRIMINAL PSYCHOLOGY ? UNIVERSITY OF THE ROCKIES ? JUNE 2013
BACHELOR OF ARTS ? PSYCHOLOGY ? SAN FRANCISCO STATE UNIVERSITY ? MAY 2009