Administrative Assistant
Professional Profile: Energetic self-starter with excellent analytical, organizational, and creative skills. Reliable and dependable, with a special talent for customer service. Strong team player who always completes tasks on time and to a high degree of quality.
Work Experience:
Customer Service Representative 1, Central District Health Department February 2018 to Present
• Provide specialized information about public health programs and services
• Create and present training materials for new Electronic Health Records system
• Collaborate on and communicate workflows for the new Electronic Health Records system
• Maintain record keeping systems by adding deleting, or updating information
• Perform a variety of office support functions such as producing labels, forms, and routine letters; verifying completeness of applications and forms; maintaining record systems
• Answers phones, screens and routes calls, takes messages and schedules appointments
Receptionist/Office Assistant, Western Idaho Freightliner September 2017 to January 2018
• Entered, verified and reconciled data in accounting database
• Supervised invoice process, purchase orders, credits and payment transactions
• Tracked collections
• Researched and resolved account payable discrepancies
• Created cash reports and reviewed expense reports
• Handled complaints and discrepancies
• Managed incoming and outgoing calls
Academic Assistant, The College of Idaho April 2016 to October 2017
• Performed routine administrative support duties
• Interacted with students and attempted to resolve their academic issues by explaining university policies, guidelines, laws and regulations
• Prepared correspondence, spreadsheets, database reports, agenda, minutes, brochures, and student evaluations
• Managed P-card receipts, reconcile invoices, track expenditures, created and processed expense reports
• Monitored budgets for three departments
• Scheduled meetings and organized special events
• Created, modified, maintained and archived files
• Utilized Ellucian’s Colleague, Canvas and Microsoft Office
• Create and modify classes in TouchNet using HTML code
Restaurant Administrator, The Boise Stage Stop May 2015 to March 2016
• Completed paperwork for new hires and terminations
• Updated employee manuals and assisted in updating the restaurant menu
• Oversaw front and back of house personnel to ensure adequate staffing
• Kept complete and up-to-date records on safety and sanitation
• Introduced a non-slip shoe program with payroll deductions
• Acknowledged staff to maintain a high level of morale and productivity
• Interacted with vendors to ensure quality products and pricing
Tier II Technical Support, WDS Global/Xerox September 2014 to May 2015
• Addressed customer complaints empathetically and professionally
• Defused volatile customer situations courteously
• Accurately documented, researched and resolved customer service/technical issues.
• Managed customer calls effectively and efficiently
Activity Leader, AbilityFirst August 2013 to March 2014
• Instructed adults and children with disabilities
• Planned and led activities to develop participants’ physical, emotional and social growth
• Redirected participants using Positive Behavior Support (PBS)
• Adhered to health and safety regulations such as enforced use of personal protective equipment (PPE)
Trainer/Shift Leader, Mimi’s Café November 2007 to March 2014
• Followed safety and sanitation policies
• Trained new employees
• Addressed complaints
• Managed guest checks, collected cash, and processed credit cards
• Routinely supported other areas of the restaurant as requested
• Maintained complete knowledge of restaurant menu and daily specials
Education:
Boise State University
Public Health
Cypress College – Completion of pre-requisites for 2-year Nursing program August 2010 to March 2014
Anatomy, Physiology, Microbiology, Chemistry, Psychology, Sociology, Nutrition, Statistics, and Public Speaking
Southeast Regional Occupational Program – Medical Assistant Certification March 2008 to August 2008
Record vital signs and medical histories, prepare patients for examinations, draw blood, administer medications via injections, educate patients on their prescriptions and nutrition, schedule appointments, maintain medical records, and do billing and coding and authorizations for insurance.
Skills:
Microsoft Office suite, type 50+wpm, office administration, customer service, budget/planning, training, word processing
Professional Profile: Energetic self-starter with excellent analytical, organizational, and creative skills. Reliable and dependable, with a special talent for customer service. Strong team player who always completes tasks on time and to a high degree of quality.
Work Experience:
Customer Service Representative 1, Central District Health Department February 2018 to Present
• Provide specialized information about public health programs and services
• Create and present training materials for new Electronic Health Records system
• Collaborate on and communicate workflows for the new Electronic Health Records system
• Maintain record keeping systems by adding deleting, or updating information
• Perform a variety of office support functions such as producing labels, forms, and routine letters; verifying completeness of applications and forms; maintaining record systems
• Answers phones, screens and routes calls, takes messages and schedules appointments
Receptionist/Office Assistant, Western Idaho Freightliner September 2017 to January 2018
• Entered, verified and reconciled data in accounting database
• Supervised invoice process, purchase orders, credits and payment transactions
• Tracked collections
• Researched and resolved account payable discrepancies
• Created cash reports and reviewed expense reports
• Handled complaints and discrepancies
• Managed incoming and outgoing calls
Academic Assistant, The College of Idaho April 2016 to October 2017
• Performed routine administrative support duties
• Interacted with students and attempted to resolve their academic issues by explaining university policies, guidelines, laws and regulations
• Prepared correspondence, spreadsheets, database reports, agenda, minutes, brochures, and student evaluations
• Managed P-card receipts, reconcile invoices, track expenditures, created and processed expense reports
• Monitored budgets for three departments
• Scheduled meetings and organized special events
• Created, modified, maintained and archived files
• Utilized Ellucian’s Colleague, Canvas and Microsoft Office
• Create and modify classes in TouchNet using HTML code
Restaurant Administrator, The Boise Stage Stop May 2015 to March 2016
• Completed paperwork for new hires and terminations
• Updated employee manuals and assisted in updating the restaurant menu
• Oversaw front and back of house personnel to ensure adequate staffing
• Kept complete and up-to-date records on safety and sanitation
• Introduced a non-slip shoe program with payroll deductions
• Acknowledged staff to maintain a high level of morale and productivity
• Interacted with vendors to ensure quality products and pricing
Tier II Technical Support, WDS Global/Xerox September 2014 to May 2015
• Addressed customer complaints empathetically and professionally
• Defused volatile customer situations courteously
• Accurately documented, researched and resolved customer service/technical issues.
• Managed customer calls effectively and efficiently
Activity Leader, AbilityFirst August 2013 to March 2014
• Instructed adults and children with disabilities
• Planned and led activities to develop participants’ physical, emotional and social growth
• Redirected participants using Positive Behavior Support (PBS)
• Adhered to health and safety regulations such as enforced use of personal protective equipment (PPE)
Trainer/Shift Leader, Mimi’s Café November 2007 to March 2014
• Followed safety and sanitation policies
• Trained new employees
• Addressed complaints
• Managed guest checks, collected cash, and processed credit cards
• Routinely supported other areas of the restaurant as requested
• Maintained complete knowledge of restaurant menu and daily specials
Education:
Boise State University
Public Health
Cypress College – Completion of pre-requisites for 2-year Nursing program August 2010 to March 2014
Anatomy, Physiology, Microbiology, Chemistry, Psychology, Sociology, Nutrition, Statistics, and Public Speaking
Southeast Regional Occupational Program – Medical Assistant Certification March 2008 to August 2008
Record vital signs and medical histories, prepare patients for examinations, draw blood, administer medications via injections, educate patients on their prescriptions and nutrition, schedule appointments, maintain medical records, and do billing and coding and authorizations for insurance.
Skills:
Microsoft Office suite, type 50+wpm, office administration, customer service, budget/planning, training, word processing