Administrative
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Location: Everett, WA, USA
University: Edmonds Community College
Major: Fashion Design & Merchandising

Administrative

Stephanie Little (Maiden-Hackworth)
xxx-xxx-xxxx
xxx-xxx-xxxx
Summary:

Looking for a Full/Part time office position, such as front desk, administrative or data entry.
Experience;
• 25+ years in customer service
• 18+ years in clothing retail and jewelry design.
• Worked for Nordstrom 6+ years in Support Services, QA & Product Development.
My background in training is extensive and includes but is not limited to store management, new hire trainer (trained groups of 20 or more at one given time), computer skills, quality assurance, new applications, RMS, call center, register and/or POS systems, etc.

• Associates of Arts – Fashion Merchandising, Design & textile Science
• Technical Diploma – Jewelry Design & Technician
• Technical Diploma – Silver Smithing
• Technical Diploma – Pattern Sewing, Design & Dress Making

SkullMoto Boutique
Owner/Operator
• Designer of Jewelry, Leather goods, Men’s gear
• Design seasonal fashion lines per trends
• Production of merchandise
• Item set-up with-in the Inventory Management systems.
• Log and tracked samples for websites
• Maintained monthly market emails
• Product Photography
• Listing Content

2017 Maurices Kingman, AZ
Part-time Assistant Manager
• Worked closely with Liv clients to create fun and stylish wardrobes.
• Ensured attainment of sales, payroll, and inventory shortage goals
• Directed merchandise presentation, restocking, and recovery to maximize productivity
• Achieved quantifiable performances (e.g. Net Sales, ROV, Conversion, UPT, DPT, payroll, inventory shortage,
Operational Assessments, and credit cards)
• Achieved excellent client service by role modeling the Maurices service standards
• Worked closely with the store manager and 1st assistant on inventory changeouts, display changes, window changes, marketing changes.
• Executed completion of visual merchandising updates and product placement within corporate guidelines, and maintained visual standards as defined by the Visual Merchandising Guide.

2009 Ann Taylor Tulalip, WA
Co-Manager
• Directed client service efforts that were consistent with Ann Taylor standards; coached associates on client interactions
to increase transactions and capture client opportunities
• Developed team to accomplish store’s business objectives through recruitment, selection, coaching, investment,
retention, and motivation
• Ensured attainment of sales, payroll, and inventory shortage goals
• Directed merchandise presentation, restocking, and recovery to maximize productivity
• Developed business strategy and maximized opportunities to generate additional store volume
• Achieved quantifiable performances (e.g. Net Sales, ROV, Conversion, UPT, DPT, payroll, inventory shortage,
Operational Assessments, and credit cards)
• Analyzed business reports regularly to identify inventory problems and/or areas of opportunity
• Fostered a client-focused team environment as a floor coach, driving volume and anticipating clients’ needs
• Achieved excellent client service by role modeling the Ann Taylor service standards
• Assessed associates consistently; reviewed and communicated with associates on performance and deliverables
• Proactively provided timely feedback to associates, rewarding and recognizing to drive retention
• Held self and associates accountable for achievement of financial results and statistical standards
• Scheduled and staffed store appropriately
• Ensured compliance of all Ann Taylor practices and procedures and Federal Rules (e.g. OSHA)
• Recommended ideas to improve standards and processes
• Lead for execution of visual merchandising updates and product placement within corporate guidelines, and maintained visual standards as defined by the Visual Merchandising Guide
• Used product knowledge tools to execute directives and interpret Store Sets
• Brought to life company brand initiatives to the physical store layout

2007 – 2008 Tommy Hilfiger Burlington, WA
Assistant Manager
• Utilizes company tools to identify opportunities to grow the business and improve performance
• Accurately communicates statistical results and identifies business needs by department contribution
• Effectively monitors and executes the Direct Replenishment and Recovery processes to standard
• Clearly communicates to staff; store and individual sales goals and other key performance expectations; sales results and provides guidance on what is needed to improve performance
• Maintains a conversion rate equal to or exceeding company average
• Consistently fosters a positive store experience by treating all customers and staff members in a fair and consistent manner
• Assist in evaluating product performance, pricing, sell through and inventory levels
• Assist in developing strategies to maximize business
• Executes and maintains corporate visual merchandising directives to standard
• Ensures all company policies, procedures and programs are being enforced
• Ensures all areas of the Ops/LP audit are being executed to standard

2005-2007 Nordstrom Seattle, WA
Fit & Product Specialist
• Created and maintained consistent fit information between various categories, brands and labels.
• Created consistent quality standards with vendors.
• Ensure all apparel is labeled according to FTC regulations.
• Ensure all kids items comply with CPSC regulations.
• Partner with Buyer/Vendor to capture accurate selling benefits.
• Make dispositions on failed audits and follow up with vendors.
• Provide fit training for Nordstrom Direct contact center.
• Analyze return reasons across categories and develop strategic plans for improvement.
• Read, distribute and react to customer comment cards.
• Train new hires & Quality team on Fit & Product guidelines and standards.

2004-2005 Nordstrom Seattle, WA
Assistant Technical Designer
• Maintain the consistency of quality standards through fit, fabric testing and pattern analysis.
• Develop appropriate construction methods.
• Maintain accurate written product and measurement specifications.
• Establish and maintain consistency of fit across all product types.
• Develop pattern blocks, evaluate fit, establish and maintain standard grade rules.
• Provide staff training and education to Nordstrom Direct Quality Assurance department.
• Analyze return reasons across categories and develop strategic plans to improve.

2001-2003 Nordstrom Seattle, WA
Support Services for Buying Team
• Assisted buyers with item set-up with-in the Inventory Management systems.
• Logged and tracked samples for merchandise & catalog meetings.
• Maintained monthly market meetings.
• Requested vendor set-up and item information.
• Assisted Buyers, inventory managers and inventory assistants with daily needs.

2001-2001 Nordstrom Seattle, WA
Universal Agent
• Contact center agent maintaining high call volumes.
• Assist customers with orders, returns and customer service issues.

Administrative Support, support services, clerical, front desk, office help