Administration, Customer Service, & Data Analytics
English
Location: Rancho Cordova, California, USA
University: University of California at Davis
Major: English

Administration, Customer Service, & Data Analytics

Sarah Marshall
Administration, Customer Service, Data Analytics
xxx-xxx-xxxx | xxx-xxx-xxxx | Rancho Cordova, CA

EXPERIENCE

Loosen Up Bodywork | Reception & Marketing | Walnut Creek, CA | Aug 2018 to current
Skills: Brand Management, Administrative Support, Exemplary Customer Service
• Manages brand and marketing on Instagram, Facebook, WordPress blog, and website; attends annual MindBody conference for professional development
• Delivers exemplary customer service and provides individualized administrative support to staff of 15
• Ensures seamless and enjoyable experience for all customers, reconciles individualized account inquiries, including pricing accuracy, membership benefits, and payment discrepancies
• Manages daily schedule, identifies and implements process improvements, assists with onboarding new employees, maintaining retail store, and completing ad hoc tasks

Atma Yoga | Yoga Office Assistant | Orinda, CA | July 2018 - present
• Greets clients as they arrive, checks clients in, takes care of payment, attends to needs of studio, teacher, and students

Ross Stores Inc | Inventory Data Analyst | Dublin, CA | Sept 2015 to July 2018
Skills: Advanced Excel & Data Analytics, HRIS familiarization, Project Management
• Conducted advanced Excel data analytics to develop inventory plan for chain of 1500 stores across 38 states
• Managed Home, Food & Candy, and Decorative Accessories product by identifying potential issues, creating strategic responses, and presenting proposals to Manager, Director, VP
• Ensured data accuracy in implementing approved changes (including overseeing critical legal restrictions) by creating globally-shared weekly, monthly and quarterly recaps
• Central point of contact between East Coast Buying & Planning teams and West Coast Inventory Management, oversaw timeline and production of creating seasonal inventory plans and executing holiday strategies
• Provided support to Sr. Analyst/ Manager and collaborates on global team projects with Sr. Leadership as requested

Destination Maternity | Assistant Store Manager | Walnut Creek, CA | July 2014 – Sept 2015
Skills: Customer Service, Training & Developing, Sales Targets
• Supported District and Store Managers by driving outstanding customer feedback, ensuring outperformance of daily sales, onboarding new employees throughout year, and running store operations: opening/ closing cash drawers, introducing team to daily sales targets, ensuring sales targets are achieved, and closing store down
• Redesigned new employee training and development plan, including monthly reviews, individual feedback and specialized trainings for black label product, skincare, and specialized accessories
Gap Inc Brands | Sales Lead | Folsom to Davis, CA | Aug 2011 - July 2014
• Supported store team by cashiering, driving daily sales goals, providing fitting room assistance and management, changing visuals, receiving shipment, and assisting customers with a variety of needs

Center Stage Dance Academy | Office Manager | El Dorado Hills, CA | Aug 2009 to Aug 2012
Skills: Customer Service, QuickBooks & Constant Contact, Account Management
• Ensured weekly and monthly reconciliation of account invoices for 600 students on 8+ different class plans
• Created yearly schedule for 30 classes & 4 studios, arranged plans for competitions and workshops in Sacramento, San Jose, and San Francisco
• Managed brand’s social media presence on Twitter, Instagram, and Facebook
• Maintained office upkeep by ordering supplies, placing costume orders, and managing retail store

Center Stage Dance Academy | Assistant Director & Dance Teacher | El Dorado Hills, CA | Aug 2007 to Aug 2012
• Assistant Director to youngest ballet ensemble for weekly classes, yearly performances, and competitions, taught and choreographed weekly classes for basic, beginning, and intermediate ballet, jazz, and lyrical

EDUCATION

University of California at Davis | Davis, CA | Sept 2012 – June 2014
• Bachelor of Arts in English with a minor in professional writing
• Opinion Columnist for The California Aggie and Contributor to The Social Life a Greek Life Social and Apparel Co.
• Member of Alpha Phi International Sorority & Order of Omega Greek Honor Society

Folsom Lake Community College | Folsom, CA | Aug 2009 - May 2012
• Associates Degree in General Education
• Dance Club President & member

Administration, Customer Service, & Data Analytics