Admin Assistant
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Location: Wilmington, DE, United States
School: Delaware State University
Field of Study: Movement Science

Admin Assistant

Naja Rogers


CAREER OBJECTIVE

Seeking a challenging career that will enable me to utilize my highly developed interpersonal skills and extended work experience.

SUMMARY OF QUALIFICATIONS

Over 3 years of experience as customer contact center professional. Adapts well to dynamic environments while performs at an above expectations level. Detailed-oriented professional that is proficient in Microsoft word, Excel and Power point applications. Extremely hardworking, ability to take initiative and work under pressure at meeting deadlines, outstanding communication skills

KEY SKILLS
• Managerial responsibilities
• Customer Service
• Records Organization and maintenance
• Proficient in Microsoft Software Applications
• Fraud loss control and tracking
• Ability to work independently and in group settings, self-motivator
• Advanced training in multiple system programs and regulation trainings (available upon request) • Report Processing
• Banking programs
• Spreadsheets
• Third Party/Merchant Resources
• Computer: Typing 65 wpm
• Proficient in Microsoft Office Applications (Word, Excel, PowerPoint)

PROFESSIONAL EXPERIENCE
Bank of America | Newark, DE
Fraud Analyst II June 2016-Present
• Create a positive and lasting experience to maintain customer satisfaction
• Validating the appropriate information for the client
• Maintain personal information for security regulations
• Filing claims
• Reissuing cards (when applicable)
• Ensure all disclosures are read verbatim to align with company compliance and regulations

Discover Financial Services | New Castle DE
Credit Analyst June 2014-June 2016
• Analyze credit data to determine risk involved in extending credit
• Evaluate customers records and payment plans based on earnings, payment history, and purchase activity
• Verifying the appropriate information for the applicant
• Ensure all disclosures are read verbatim to align with company compliance and regulations
• Contact customers to develop credit profile for credit worthiness
• Proven track record of attention to detail by achieving high contributor in procedure accuracy

Acquisitions Representative (Special Project) April 2016-June 2016
• Obtain required application information from applicant
• Accept and maintain personal information for security regulations
• Ensure all information is accurate
• Ensure all disclosure are read verbatim to align with company compliance and regulations

West End Neighborhood House | Wilmington DE

Administrative Assistant April 2011-February 2014
• Coordinate travel arrangements; including transportation, lodging, and catering needs
• Filing, answering phones, taking messages, heavy typing
• Maintain calendar of supervisor including but not limited to meeting scheduling, tracking appointments, and interview coordination
• Coordinate staff trainings
• Provide transportation to clients and maintain files
• Interview coordination including scheduling calls, compose offer/rejection letters, organizing orientation classes
• Updating client paperwork including applications, immunization records, report cards
• Ordering/track supplies
• Data entry including forms creation, spreadsheets and attendance tracking

Teacher/Tutor December 2013-March 2014
• Teach problem solving skills and assist with school projects
• Create and distribute monthly report
• Create and implement curriculum
• Supervise classroom and monitor daily attendance

EDUCATION
Delaware State University | Dover DE 2005-2010
Bachelors of Science in Movement Science

VOLUNTEER WORK
Tender Care Learning Academy
Administrative Assistant | December 2016-February 2017
• Filing, answering phones, taking calls
• Create and maintain Child/Staff files
• Faxing, Coping,& Laminating papers
• Create weekly and monthly newsletter
• Input information into system
• Maintain Facebook page

PROFESSIONAL ACHIEVEMENTS:
• June 2017, Sliver Award Winner-Bank of America
• April 2017, Bronze Award Winner-Bank of America
• February 2017, High Five Award, Bank of America
• October 2016, High Five Award, Bank of America

Admin Assistant