Admin Assistant
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Location: Wilmington, DE, United States
School: Delaware State University
Field of Study: Movement Science

Admin Assistant

Naja Rogers


Seeking a challenging career that will enable me to utilize my highly developed interpersonal skills and extended work experience.


Over 3 years of experience as customer contact center professional. Adapts well to dynamic environments while performs at an above expectations level. Detailed-oriented professional that is proficient in Microsoft word, Excel and Power point applications. Extremely hardworking, ability to take initiative and work under pressure at meeting deadlines, outstanding communication skills

• Managerial responsibilities
• Customer Service
• Records Organization and maintenance
• Proficient in Microsoft Software Applications
• Fraud loss control and tracking
• Ability to work independently and in group settings, self-motivator
• Advanced training in multiple system programs and regulation trainings (available upon request) • Report Processing
• Banking programs
• Spreadsheets
• Third Party/Merchant Resources
• Computer: Typing 65 wpm
• Proficient in Microsoft Office Applications (Word, Excel, PowerPoint)

Bank of America | Newark, DE
Fraud Analyst II June 2016-Present
• Create a positive and lasting experience to maintain customer satisfaction
• Validating the appropriate information for the client
• Maintain personal information for security regulations
• Filing claims
• Reissuing cards (when applicable)
• Ensure all disclosures are read verbatim to align with company compliance and regulations

Discover Financial Services | New Castle DE
Credit Analyst June 2014-June 2016
• Analyze credit data to determine risk involved in extending credit
• Evaluate customers records and payment plans based on earnings, payment history, and purchase activity
• Verifying the appropriate information for the applicant
• Ensure all disclosures are read verbatim to align with company compliance and regulations
• Contact customers to develop credit profile for credit worthiness
• Proven track record of attention to detail by achieving high contributor in procedure accuracy

Acquisitions Representative (Special Project) April 2016-June 2016
• Obtain required application information from applicant
• Accept and maintain personal information for security regulations
• Ensure all information is accurate
• Ensure all disclosure are read verbatim to align with company compliance and regulations

West End Neighborhood House | Wilmington DE

Administrative Assistant April 2011-February 2014
• Coordinate travel arrangements; including transportation, lodging, and catering needs
• Filing, answering phones, taking messages, heavy typing
• Maintain calendar of supervisor including but not limited to meeting scheduling, tracking appointments, and interview coordination
• Coordinate staff trainings
• Provide transportation to clients and maintain files
• Interview coordination including scheduling calls, compose offer/rejection letters, organizing orientation classes
• Updating client paperwork including applications, immunization records, report cards
• Ordering/track supplies
• Data entry including forms creation, spreadsheets and attendance tracking

Teacher/Tutor December 2013-March 2014
• Teach problem solving skills and assist with school projects
• Create and distribute monthly report
• Create and implement curriculum
• Supervise classroom and monitor daily attendance

Delaware State University | Dover DE 2005-2010
Bachelors of Science in Movement Science

Tender Care Learning Academy
Administrative Assistant | December 2016-February 2017
• Filing, answering phones, taking calls
• Create and maintain Child/Staff files
• Faxing, Coping,& Laminating papers
• Create weekly and monthly newsletter
• Input information into system
• Maintain Facebook page

• June 2017, Sliver Award Winner-Bank of America
• April 2017, Bronze Award Winner-Bank of America
• February 2017, High Five Award, Bank of America
• October 2016, High Five Award, Bank of America

Admin Assistant