Admin
Kathleen Metcalf
Summary
Multi-skilled college graduate with well- established general office skills and computer skills. Professional communication skills, top notch customer service skills and proficient organizational skills.
Professional Experience
Reservationist
Voyager Deep Sea Fishing and Dolphin Cruises, North Myrtle Beach, SC 2017
Receives high volume incoming reservations. Schedules trips and enters customer data into reservation program, provides customers with information about deep sea fishing trips and dolphin cruises, enters credit card payments into computer database. Provided a high level of customer service.
Event Specialist
Advantage Sales and Marketing, Irvine, CA, 2016-2017- Introduces and upsells nationally advertised products in a major retail chain stores in the Myrtle Beach area. Sets up demo area, prepares demonstration products, follows all food safety protocol, tracks sales, and meets all sales goals. Engages shoppers with product information and samples, creates lively marketing events. Works independently, collaborates with a regional South Carolina supervisor.
Signing Agent/Loan Closer 2013-2017
Heartland Mobile Notary & Signing Services, Westfield, IN
Proficiently facilitated and coordinated professional loan closing services for Indiana residents including refinance loans, HELOC loans, and real estate purchases/sales closings in a variety of venues. Successfully closed over 500 loans for national lenders and title companies. Managed marketing, billing and collections, bookkeeping, and record keeping tasks on MS Office applications (Word, Excel, and Outlook).
Customer Contact Representative
Department of the Treasury, IRS, Indianapolis, IN, December 2012- March 2014
Assisted federal tax payers with setting up installment agreements for paying overdue federal taxes via telephone. Worked with federal tax payers to establish the best payment plan options. Entered all tax payer contact information and agreements into a federal database. Provided a high level of customer service.
Education
Indiana Wesleyan University, Marion, IN Master�s in Social Work, anticipated graduation 2020
Indiana Wesleyan University, Indianapolis, IN, Bachelors of Science in Criminal Justice, 2013, GPA 3.9
Arapahoe Community College, Littleton, CO, Certificate, Medical Office Technology, 2003
Memberships/Volunteer Service
State of South Carolina, Notary Public, 2018
North Myrtle Beach Sea Turtle Nest Patrol 2018
Volunteer, Horry County, SC Family Justice Center, front desk/crisis hotline, 2018
Kathleen Metcalf
Summary
Multi-skilled college graduate with well- established general office skills and computer skills. Professional communication skills, top notch customer service skills and proficient organizational skills.
Professional Experience
Reservationist
Voyager Deep Sea Fishing and Dolphin Cruises, North Myrtle Beach, SC 2017
Receives high volume incoming reservations. Schedules trips and enters customer data into reservation program, provides customers with information about deep sea fishing trips and dolphin cruises, enters credit card payments into computer database. Provided a high level of customer service.
Event Specialist
Advantage Sales and Marketing, Irvine, CA, 2016-2017- Introduces and upsells nationally advertised products in a major retail chain stores in the Myrtle Beach area. Sets up demo area, prepares demonstration products, follows all food safety protocol, tracks sales, and meets all sales goals. Engages shoppers with product information and samples, creates lively marketing events. Works independently, collaborates with a regional South Carolina supervisor.
Signing Agent/Loan Closer 2013-2017
Heartland Mobile Notary & Signing Services, Westfield, IN
Proficiently facilitated and coordinated professional loan closing services for Indiana residents including refinance loans, HELOC loans, and real estate purchases/sales closings in a variety of venues. Successfully closed over 500 loans for national lenders and title companies. Managed marketing, billing and collections, bookkeeping, and record keeping tasks on MS Office applications (Word, Excel, and Outlook).
Customer Contact Representative
Department of the Treasury, IRS, Indianapolis, IN, December 2012- March 2014
Assisted federal tax payers with setting up installment agreements for paying overdue federal taxes via telephone. Worked with federal tax payers to establish the best payment plan options. Entered all tax payer contact information and agreements into a federal database. Provided a high level of customer service.
Education
Indiana Wesleyan University, Marion, IN Master�s in Social Work, anticipated graduation 2020
Indiana Wesleyan University, Indianapolis, IN, Bachelors of Science in Criminal Justice, 2013, GPA 3.9
Arapahoe Community College, Littleton, CO, Certificate, Medical Office Technology, 2003
Memberships/Volunteer Service
State of South Carolina, Notary Public, 2018
North Myrtle Beach Sea Turtle Nest Patrol 2018
Volunteer, Horry County, SC Family Justice Center, front desk/crisis hotline, 2018