Acupuncturist
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Acupuncturist

Breta N. Kotkin
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KEY SKILLS

Establishing genuine and caring relationships with patients and customers
Providing individualized and effective Oriental Medical treatments
Excellent written and verbal communication skills with an eye for detail
Disciplined, organized, and a focused self-starter
Providing friendly and sincere face-to-face customer service
Comfortable working independently and/or in a team environment

EDUCATION

Dragon Rises College of Oriental Medicine August 2016-December 2019
Master of Acupuncture and Oriental Medicine
Bachelor of Health Science

The University of North Carolina at Chapel Hill August 2006-May 2010
Bachelor of Arts, Sociology
Minor: Music
Awards: Atlantic Coast Conference Academic Honor Roll (2006-2007 and 2007-2008)
Varsity letters for Fencing (2006-2007 and 2007-2008)
Dean’s List for academic achievement

The University of Manchester January-June 2009
Semester abroad in the United Kingdom studying Sociology

CERTIFICATIONS

HeartSaver, First Aid, CPR, AED from American Heart Association
Clean Needle Technique from CCAOM
Reiki Level II

EXPERIENCE

Dragon Rises College of Oriental Medicine, Gainesville, FL April 2018-Dec. 2019
Student Practitioner
Conducted detailed patient intakes including tongue diagnosis and Shen-Hammer pulse diagnosis. Created patient treatment plans, which could include acupuncture, moxibustion, custom and patent herbal formulas, cupping, tui na, gua sha, electro-acupuncture, bloodletting, ear seeds, tai chi and qi gong exercises, and dietary and lifestyle recommendations under the supervision of clinic faculty. Administered prescribed patient treatment.

Queen Anne Dentistry, Seattle, WA September 2015-July 2016
Receptionist, Patient Coordinator
Created a friendly and welcoming environment for patients. Provided sincere and efficient customer service in person, on the phone, and over email. Implemented and maintained organizational systems. Verified patient insurance coverage and billed claims for services rendered. Input patient and insurance payments into electronic health records system. Scheduled appointments and helped to ensure a full schedule.

Mercer Island Family Eye Care, Mercer Island, WA June 2014-September 2015
Optometric Assistant, Optician, Administrative Assistant, Patient Coordinator
Provided personable and efficient customer service in person, on the phone, and over email while maintaining a “patient comes first” attitude. Kept track of the optical budget and recorded all invoices. Reconciled end-of-the month statements from vendors. Ordered new inventory from vendor representatives. Educated patients on optical options and what best fit their needs. Performed pretesting examination before patients saw the doctor. Answered all incoming communications and handled appropriately. Maintained an organized, clean, friendly, and welcoming environment. Scheduled patients in an electronic health records system. Checked patients’ insurance benefits. Placed patient orders and billed insurance.

Saladelia Café, Durham, NC November 2010-September 2013
Manager
Created and promoted a friendly and inviting environment for customers to enjoy. Trained new employees and developed current employees to effectively run the daily activities. Performed the financial responsibilities including banking duties and the creation of end-of-month spreadsheets for the café. Maintained a positive working relationship with store vendors. Performed regular inventories in order to keep the café running efficiently and placed daily and weekly orders. Provided friendly face-to-face customer service while also promoting Saladelia Café on social media sites such as Facebook and Twitter. Managed stressful situations and solved challenges that might keep customers from having a positive experience. Implemented and maintained organizational systems that allowed operational excellence.