A. Wetzel
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Location: San Luis Obispo, CA, USA
University: Johnson & Wales University
Major: Culinary Arts

A. Wetzel

Angela Wetzel
xxx-xxx-xxxx
xxx-xxx-xxxx

Organized, Responsible and Detail Oriented.

A team player, with a commitment to exceeding customer
expectations who possess a proven track record of leading by
example with high attention to detail.

EXPERIENCE

MINDBODY, Santa Maria, CA— Customer Support
Associate
JULY 2018-JUNE 2019

Provides initial technical product support to MINDBODY customers
via inbound calls, email, chat, and web forums. This position works
in a contact center environment and is the first point of contact
responsible for answering calls and emails to resolve customs
inquiries. This position handles customer inquiries by gathering
information to identify

Nutrition Solutions, Pismo Beach, CA— Office
Administrative Assistant
JANUARY 2018-JUNE 2018

Produce purchase orders, process invoices and sales receipts,.
Enter, pay and file bills in a timely manner. Answer incoming calls
in a professional manner, update patient charts (physical and
E.M.R.) with confidential and relevant medical information, patient
scheduling and appointment confirmations.

Transitions-Mental Health Association , San Luis
Obispo Co., CA— Employment Support Liaison
OCTOBER 2016- SEPTEMBER 2017

Conduct Work assessments and provide on/off-site job training
and vocational support to clients who have been placed in
competitive employment. Create content, printed and marketing
materials for Life Skills for Work workshop.

Evolution Fresh/Starbucks, 5 State Territory, New
England — Retail Solutions Representative II
MARCH 2013 - DECEMBER 2015

Maintain and increase all assigned accounts; work with buyers,
merchandise, analyzing and imputing data and implementing
actions to increase velocity, market share and overall sales.

Starbucks, Miami, FL— Store Manager
MARCH 2005 - MARCH 2013

Effectively managed a staff of 30, maintain employee files,
attendance and schedules; Processed payroll and upheld company
policies in a $1.2 Million dollar store. Fostered a ‘Customer Comes
First’ attitude by leading by example, training and holding partners
accountable for delivering legendary customer service.

Creative Tastes Catering, Miami, FL— Chef
SEPTEMBER 2004 - JUNE 2006

Lead back of house operations on-site for events and coordinated
kitchen from set-up to breakdown. Maintained a clean workspace
and followed the Hazard Analysis Critical Control Plan (H.A.C.C.P.)

Highlight of Qualifications:

Financially astute with the ability
to control budgets and
expenditure. Proven ability to
manage multiple responsibilities
in a fast-paced environment.
Leads with compassion, honesty
and gratitude; embraces diversity.
Able to learn quickly when facing
new challenges; creative and
resourceful in solving problems.

Areas of Expertise:
★ Accounts Receivable/Payable
★ Patient & Customer Care
★ Proficient in Microsoft Office
★ Quickbooks Desktop & Online
★ Staffworks®, Slack®
★ Micros®, Clover® & Square®
POS systems
★ Office Management
★ Retail Management
★ H.I.P.A.A and O.S.H.A.
knowledge & compliance
★ Office Equipment
★ Reconciling Accounts
★ Financial Reports
Personal Skills:
★ Tactful & articulate
★ Excellent communicator
★ Leads by example
★ Responsiveness
★ Professional judgment
★ Problem Solving
★ Service-Oriented
★ Objective reasoning
★ Fiscally Fit
★ Fluent in English
★ Learning Spanish*

EDUCATION

GoodWill Workforce Services, Santa Maria, CA—
Quickbooks Certification
Passed-April 2017
Quickbooks Online & Desktop 2018

Johnson & Wales University, North Miami, FL—
Associate in Science, Culinary Arts
Degree, May 2005
Summa Cum Laude

Certifications:

★ Quickbooks Online
★ Quickbooks Desktop
★ Food Manager- ServSafe®
★ Mental Health First Aid
★ Using A Trauma-Informed
Lens
★ First Aid & CPR
★ Active Shooter Training
★ 65 WPM, 98% Accuracy

Organized