A look into my customer service
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Location: Allentown, PA, USA
School: LCC

A look into my customer service

Sheridan Smith
A look into my customer service experience
Allentown,PA 18102
Eyeland Optical- Receptionist

March 2018-Present
Working the front desk at a fast paced optical location. My job duties included:
• Welcome patients by greeting them in person or on the phone
• Schedule patient appointments
• Assist patients according to established protocols
• Ensure patient information is accurate
• Call and Confirm appointments
• Pull patient files
• Complete paperwork for patient files
• Various clerical duties
• Answer phones
• Perform custodial duties like cleaning the bathroom,and front office
S and E group/Sears Home Services,At home —Customer Service Representative
October 2017 - March 2018
Experienced Work At Home Agent who is able to create an efficient work environment based on the company’s work at home guidelines. Adept at utilizing computer productivity software maintaining high levels of customer service and being adaptable to a given situation. Specializes in technical support inbound phone sales and exceeding customer expectations.
Claire’s, South Mall — 3rd Key Manager
August 2016 - October 2017
Key holders are employees responsible for opening and closing a store. My duties also include handling operational procedures, being a cashier, providing customer service,helping keep the back room tidy, keep up with my department of responsibility, know my numbers for the business(i.e: how much we are down for LY and plan), Make sure in store presentation is up to planogram standards and keeping the entry area clean and organized.
Syke’s Enterprise, Phoenixville— Customer Service Representative
October 2014 -August 2016
At Syke’s I was responsible for handling Member’s accounts in Medicaid/Medical Insurance. My duties included verifying member’s coverage to providers, Helping new members choose a plan that fits their lifestyle, take payments for member’s premiums, give them their copay information on their prescription and medical.

Lehigh Carbon Community College, Allentown
April 2017 - current
I’m studying to become a social worker or to do something in case management.
William Allen High School, Allentown — High School Diploma
September 2007- June 2011
H.Y.P.E(Healthy Youth Peer Education) — Youth Mentor
As a youth mentor I would help teens create a positive image of themselves, Create documentaries about the city they live in, Teach the teens on how to have healthy relationships and sex education
Microsoft Word
Microsoft Excel
Microsoft Spreadsheet
Customer Service

To whom it may concern,
My name is Dr. Hildy Strongwater, and I am writing a letter of recommendation for Sheridan Smith. I have had the pleasure of working with her for the past year at Eyeland Optical. Sheridan was hired as a receptionist, and she goes far beyond her given job every day. She is very punctual, and does not call off. As a receptionist, Sheridan is very personable on the phone, and our patients have really taken to her. I really believe our loss will be your gain. If you should have any questions, feel free to contact me at------------
Sincerely, Hildy Strongwater O.D.

Maya Bloomfield
109 Wheat Ln
East Stroudsburg, Pa 18301

October 23,2019

To whom it may concern;

I am very pleased to write this letter on behalf of Sheridan Smith. She is a fantastic employee. I’ve worked with her in our Whitehall store ,where I’ve worked for 5 years and helped oversee for half that time. She learned quickly and rarely had to be told to finish a task. She is even keeled and exceedingly reliable. Routinely arrived before everyone and never called out if she was not truly ill. She is able to handle difficult situations, with clients and coworkers, with tact and professionalism.
While these qualities are expected you can be sure that she has them in spades. However, Sheridan is also kind and intelligent. She is the type of person that everyone is glad to see. An asset to any organization, which is why recommending her very strongly is a cinch. I would hire her again without a second thought.
Please feel free to contact me if you have any questions.


Maya Bloomfield – Manager
Eyeland Optical Stroudsburg

customer service