_ZacharyBax
ZACHARY BAX
SUMMARY
• Seattle University computer science graduate student with a desire to learn and grow within an organization
• Work experience: data analysis, fraud analysis, customer service, ticketing, risk analysis, quality assurance
• Education experience: MySQL, Java, C++, Linux, database design, object-oriented design
GOALS
• Perpetual learning and discovery towards mastery of data analysis and design
• Utilize data to assist in intelligent, data-driven decisions
• Learning and mastery of programming/scripting languages: MySQL, Python, Java
EDUCATION
BACHELOR OF ARTS IN INTERDISCIPLINARY LIBERAL STUDIES | December 2013
Seattle University, Seattle, WA
COMPUTER SCIENCE FUNDAMENTALS GRADUATE CERTIFICATE | June 2019
Seattle University, Seattle, WA
Coursework:
• CPSC 5011 (fall 2018) - Object-Oriented Concepts
• CPSC 5021 (fall 2018) - Database Structures and Algorithms
• CPSC 5031 (winter 2019) - Data Structures and Algorithms
• CPSC 5041 (winter 2019) - Computing Systems Principles I
• CPSC 5042 (spring 2019) - Computing Systems Principles II
• CPSC 5051 (spring 2019) - Fundamentals of Software Engineering
Programming/Scripting Languages: Java, C++, MYSQL
WORK EXPERIENCE
Fraud Analyst | Momentum Travel Group | Bellevue, WA | February 2017 – June 2018
• Directly responsible for thorough research of 80+ flagged online transactions daily
• Transaction analysis and resolution responsible for $30k+ weekly in blocked fraudulent activity
• Maintained high standard of research through weekly QA analysis with multiple 100% agree rate feedback
• Assist in training incoming fraud analyst through shadowing and continuing mentorship
• Trend analysis via MS Excel, assisting in fraudulent transaction flagging implementation
• Responsibly handle highly personal customer billing information
Risk Investigator (Contract) | Amazon | Seattle, WA | December 2016 – February 2017
• Investigation and root cause resolution for FBA Merchant and Customer Issues
• Ticketing analysis and resolution responsible for $2k-$7k weekly in FBA merchandise
• Assist with definition and design of improvements to internal software tools
• Ticketing resolution quality assurance responsible in excess of $4k weekly in Fulfillment Center inventory
• Creation and editing of standard operating procedures and processes for Amazon’s Fulfillment Center Operations,
Technical Account Management for Merchants and Customer Service associates
• Ticketing data input, organization and analysis via MS Excel: VLOOKUP, pivot tables
Server (Promoted) | Anthony’s Pier 66 | Seattle, WA | September 2012 – December 2016
• Focus on providing an excellent guest dining experience
• Effectively communicate detailed descriptions of rotating menu items and beverage list
• Maintained top 25% in sales among peers, selling in excess of $20k monthly
• Remain organized and task oriented in a fast-paced work environment
Intelligence Specialist | United States Navy Reserves | JBLM, WA | July 2008 - November 2014
• Graduate of 8 week Naval Basic Training and 13 week Naval Intelligence Training ("A" School)
• Research, analysis and presentation of live classified information
• Input classified material into database, libraries and files for further analysis
• Constant communication with team members ensuring mission readiness
ZACHARY BAX
SUMMARY
• Seattle University computer science graduate student with a desire to learn and grow within an organization
• Work experience: data analysis, fraud analysis, customer service, ticketing, risk analysis, quality assurance
• Education experience: MySQL, Java, C++, Linux, database design, object-oriented design
GOALS
• Perpetual learning and discovery towards mastery of data analysis and design
• Utilize data to assist in intelligent, data-driven decisions
• Learning and mastery of programming/scripting languages: MySQL, Python, Java
EDUCATION
BACHELOR OF ARTS IN INTERDISCIPLINARY LIBERAL STUDIES | December 2013
Seattle University, Seattle, WA
COMPUTER SCIENCE FUNDAMENTALS GRADUATE CERTIFICATE | June 2019
Seattle University, Seattle, WA
Coursework:
• CPSC 5011 (fall 2018) - Object-Oriented Concepts
• CPSC 5021 (fall 2018) - Database Structures and Algorithms
• CPSC 5031 (winter 2019) - Data Structures and Algorithms
• CPSC 5041 (winter 2019) - Computing Systems Principles I
• CPSC 5042 (spring 2019) - Computing Systems Principles II
• CPSC 5051 (spring 2019) - Fundamentals of Software Engineering
Programming/Scripting Languages: Java, C++, MYSQL
WORK EXPERIENCE
Fraud Analyst | Momentum Travel Group | Bellevue, WA | February 2017 – June 2018
• Directly responsible for thorough research of 80+ flagged online transactions daily
• Transaction analysis and resolution responsible for $30k+ weekly in blocked fraudulent activity
• Maintained high standard of research through weekly QA analysis with multiple 100% agree rate feedback
• Assist in training incoming fraud analyst through shadowing and continuing mentorship
• Trend analysis via MS Excel, assisting in fraudulent transaction flagging implementation
• Responsibly handle highly personal customer billing information
Risk Investigator (Contract) | Amazon | Seattle, WA | December 2016 – February 2017
• Investigation and root cause resolution for FBA Merchant and Customer Issues
• Ticketing analysis and resolution responsible for $2k-$7k weekly in FBA merchandise
• Assist with definition and design of improvements to internal software tools
• Ticketing resolution quality assurance responsible in excess of $4k weekly in Fulfillment Center inventory
• Creation and editing of standard operating procedures and processes for Amazon’s Fulfillment Center Operations,
Technical Account Management for Merchants and Customer Service associates
• Ticketing data input, organization and analysis via MS Excel: VLOOKUP, pivot tables
Server (Promoted) | Anthony’s Pier 66 | Seattle, WA | September 2012 – December 2016
• Focus on providing an excellent guest dining experience
• Effectively communicate detailed descriptions of rotating menu items and beverage list
• Maintained top 25% in sales among peers, selling in excess of $20k monthly
• Remain organized and task oriented in a fast-paced work environment
Intelligence Specialist | United States Navy Reserves | JBLM, WA | July 2008 - November 2014
• Graduate of 8 week Naval Basic Training and 13 week Naval Intelligence Training ("A" School)
• Research, analysis and presentation of live classified information
• Input classified material into database, libraries and files for further analysis
• Constant communication with team members ensuring mission readiness