San Francisco, CA 94133
My goal is to obtain a dynamic and challenging position that inspires me and motivates me to contribute to the success of the business. I am a passionate, enthusiastic, skilled, and reliable professional seeking a dynamic work environment that enables me to work with intelligent and driven individuals.
Engaging individual known for quickly building rapport and creating strong relationships
Demonstrates exceptional follow through and achieves individual and team goals
Creative and employs big picture thinking
Decision making approach that is both analytical and empathetic
Ability to motivate colleagues and clients who are passive and indecisive
Quickly identify steps to achieve strategic initiatives
Client Success Manager
Vida Health June 2019-Present
As the Client Success Manager at Vida, I play an integral role in understanding the needs and priorities of Vida’s existing and new clients.
My mission is to provide client delight and exceed expectations at all touch points in the client journey.
Work closely with clients and internal teams in the development of our business strategies and programs, as well as a high level of communication and relationship building.
Additional tasks include performing data analysis, leading projects with internal constituencies, such as sales and marketing, as well as external partners.
Manage client relationships from signature through renewal.
Be a strategic thought partner to product roadmap from speaking with clients.
Health Coach April 2016-June 2019
Utilizes a collaborative process of assessment, planning, implementation and evaluation, to engage, educate, promote, and influence members in decisions related to achieving and maintaining optimal health status.
Track metrics for current clinics to ensure sites fall within the parameters that are best practice and create and implement solutions.
Use evidence-based behavioral change techniques to help members achieve healthy lifestyle changes, align behaviors with their personal wellness goals, and design a realistic action plan in support of a healthier lifestyle.
Deliver, measure, and improve a high quality coaching program for employees as part of an integrated, comprehensive primary care model at client location.
Support collaborate with a multidisciplinary team to ensure on-going program development and to identify educational and nutritional needs of patients with medically related conditions.
Health Account Manager (Consultant)
Pacific Gas and Electric Company October 2016 – April 2017
Leading development of content that builds relationships within Corporate Safety and across PG&E leadership to improve engagement and communications of our health and wellness initiatives to the entire employee population.
Provide strategic support and counsel to IHM Program Team on communication planning and development, editing/reviewing services, message control and alignment with communications from other departments.
Build working relationships across the team and the company to support alignment with common goals and driving results while dealing with the ambiguity associated with working in a fast-paced and changing environment.
Collaborating with multiple departments on program management for key deliverables to enhance and support the health and safety of employees.
Program Manager Jan 2014 - April 2016
Optum Health@ Goldman Sachs & Facebook New York, NY
Managed and allocated the nation-wide budget for all Goldman Sachs locations for league sports. Grew national budget and participation by 70% in less than two years
Assisted Tokyo location in setting up operating procedures and implementing employee fitness program where none previously existed
Researched and designed several wellness programs including children’s fitness, ultimate challenge, and pre/post-natal fitness
Managed the largest fitness event in 3 cities nation-wide with over 1000 employees participating and 50 volunteers
Led lunchtime wellness program that had 100% satisfaction rate, sold out in less than 5 minutes, and had a 90% completion rate
Nominated national employee of the year within first 6 months at work
Identified participant goals, performed individualized assessments, and developed personalized wellness plans. Grew two group programs resulting in double participation and retention
Account/Program Manager Jun 2012 - Nov 2013
National Geo-Spatial Intelligence Agency Washington, DC
Received two Excellence Awards from the Securities and Installation Operations Division for achieving high participation rates in wellness events.
Worked one on one with employees to develop personalized wellness programs in conjunction with the medical team.
Trained and managed a staff of 8 in Washington DC and St. Louis
Tracked, analyzed, and presented monthly, quarterly, and annual metrics resulting in successfully securing a $350,000 second year contract
Grew a company-wide fitness event from 100 participants to 450 and doubled the amount of vendor involvement
Worked with the Admiral responsible for all military personnel world-wide in maintaining fitness/nutrition.
Developed new and innovative strategies to increase and enhance employee wellness.
Created a variety of marketing strategies to engage employees in company programs. Strategies based on research collected as well as forward thinking ideas
Account Marketing Manager Jan 2011 - Jun 2012
Whole Foods Market Alexandria, VA
Provided comprehensive customer and employee education through performance of activities including creating nutritional materials and designing in-house events.
Successfully implemented healthy eating tours for adults and children.
Worked with Whole Foods corporate team to implement national nutrition plans
Participated in group interviews and successfully on-boarded new employees
Managed a team of 6 people and worked with all departments to create cohesive store- wide events.
Successfully planned, coordinated and managed a broad range of community programs reflecting the mission of Whole Foods Market.
Worked with local community members to participate in charity events and other philanthropic efforts. Consistently donated the maximum amount allowed per quarter
Coordinated 5% community giving days whereby 5% of all net sales are donated to a local non-profit or educational organization. Amounts ranged from $15,000-$25,000.
Program Manager Mar 2011 -Aug 2011
George Washington University Cancer Institute Washington, DC
Skillfully planned and developed a six week cancer survivorship program based on current health research.
Provided education and support around a broad range of health and wellness topics, including but not limited to nutrition, physical activity, mental health, journaling, stress reduction, and integrative health.
Marketing and Research Assistant Oct 2009-Aug 2010
Center for Health and Health Care in Schools Washington, DC
Worked on various projects involving healthcare for immigrant and refugee children, childhood obesity, oral health, and several other children’s health issues.
Created a children’s health policy monthly newsletter and distributed it nation-wide both in print and on the web
Edited website to make it more functional and contemporary
Researched available grants and provided a summary report to key stakeholders at academic centers and research institutes across the country
The George Washington University, Washington, DC
Masters Public Health, 2011
The College of New Jersey, Ewing, New Jersey
Bachelor of Science: Health and Exercise Science and Health Communication, 2009
Team & Account Management
Public Speaking, Program Development
Budget and Financial Management
Fitness, health coach