2018
Wende Patterson
Career Objective: To obtain a position of responsibility & authority within the retail industry or Corp. Environment.
EMPLOYMENT HISTORY
Cash Store/Cottonwood Financial, Garland, TX
5/2016-2/2018
Store Manager
As the Store Manager I was responsible for having my staff and myself provide exceptional customer service to all customers. I educated customers on the loan process while processing there application to get them a loan. I safeguard and maintained customers� records. I made collections calls on overdue loans and payments that were due. I opened closed the store within a timely manner. I frequently made cash withdraws and deposits to and from the bank. I trained new employees on policy and procedures and being part of a team, and an enthusiastic and motivated retail financial service professional.
Northern Tool & Equipment, Plano, TX
11/2014 � 03/2016
Cashier
As a cashier I was responsible for greeting and thanking the customers and answering the phones. I processed phone orders, customers� orders, and called them when it came in. I would process credit applications. I up sold on merchandise and sold a Service Protection plan on qualified items. I process returns according to company police. I filled out paperwork when machinery when it came in for repair. I helped out on the sales floor when needed, front-facing merchandise, and stocked. I following plan-a-grams on floor reset and training new cashiers. I counted my register drawer to verify funds for daily deposit.
Brookstone Inc., Dallas, TX
09/2005 � 03/2013
Assistant Manager
As the Assistant Manager I am responsible for helping oversee the day to day operations of the store including maintaining store appearance, following plan-a-grams and being creative in making appealing displays. I have hired and trained new team members instructing them in customer service, salesmen ship, and store procedures. Real leadership requires leading by example and I have done so in customer service and sales goals. I have frequently received bonuses resulting from exceeding sales goal and helping the store exceed its plan.
Balloons to You, Carrolton, TX
04/2004 - 11/2005
Decorator/Event Designer
I assist in the day-to-day operations of decorating and designing for special events and venues.
Dollar General, Arlington, TX
08/2004 - 10/2004
Assistant Manager
I assisted in the day-to-day operations of the retail store. Maintained store appearance and displays. I have both merchandised by plan-a-grams and creative in making appealing displays to the eye. I trained new team members for customer service needs. I helped out at other stores when warranted.
ProCom/Advantage Satellite, Arlington, TX
02/2004 - 06/2004
Sales Associate
I worked from my home as a representative of ProCom/Advantage Satellite. I handled incoming phone calls for Dish Network and Direct TV satellite service for new customers. Processed their orders and I would follow up to see if they were satisfied with their service.
Franklin Covey, Arlington, TX
06/2002 - 01/2004
Sales Consultant
I assisted in the day-to-day operations of the retail store. I led by example for customer service and for sales goals. Maintained store appearance and displays. Attended the Focus Seminar (What Matters Most.) Stayed current on product knowledge and built effective relationships with customers by meeting their needs on getting organized in the business world.
Great American Cookie Co., Arlington, TX
01/2002 - 06/2002
Supervisor
I assisted in the day-to-day operations of the store and mall kiosk location. I led by example concerning customer service. I maintained the store appearance keeping it clean and appealing to the eye.
Hancock Fabric, Irving, TX
09/1998 - 07/1999
Manager in Training
As a MIT I managed the day-to-day operations of the store. Set the standard for customer service and taught these skills to other team members. I hired and trained new team members and handled the weekly scheduling with customer service needs and workload issues as priorities. Have participated in numerous complete inventories of stores to determine shrinkage figures. Developed a working
relationship with the District Office personnel.
Spencer Gifts, Mesquite, TX
02/1997 - 02/1998
Store Manager
I managed the day-to-day operations of the store. I taught by example concerning customer service. Kept the store appearance at a level that customers could shop and enjoy their experiences. I hired and trained new team members and handled the weekly scheduling with customer service needs and workload issues as priorities. I have both followed plan-a-grams and been creative in making appealing displays. Have done evaluations on employees. I dealt with coaching issues with team members when warranted. Participated in numerous complete inventories of stores to determine shrinkage figures. I also have a working knowledge of basic store operations, loss prevention, and human resource procedures.
Card Cage, Arlington, TX
06/1996 - 12/1996
Assistant Manager
As an Assistant Manager I was responsible for the day-to-day operations of the store. Among my other duties of ordering and helping to train new employees it was important to demonstrate good customer service skills as a member of the management team.
EDUCATION
El Centro College, Dallas, TX
Chefs Program 1991-1992
Tarrant County College, Fort Worth, TX
Basics 1990-1991
Arlington High School, Arlington, TX
Graduated May 1990
ADDITIONAL INFORMATION & SKILL;
Microsoft office suite & Computer
People management; Hiring, Coaching/mentoring, Role playing, leadership, Time sheet, Payroll
Corp. Process & procedure; procurement, cash flow/registers, finance, Project management, loss prevention, Payroll, inventory control, resource planning /scheduling, Conflict resolution, money handling and Training
I am a team player with great people skills. I enjoy helping others in meeting their needs. I am a positive person and work well with others.
Wende Patterson
Career Objective: To obtain a position of responsibility & authority within the retail industry or Corp. Environment.
EMPLOYMENT HISTORY
Cash Store/Cottonwood Financial, Garland, TX
5/2016-2/2018
Store Manager
As the Store Manager I was responsible for having my staff and myself provide exceptional customer service to all customers. I educated customers on the loan process while processing there application to get them a loan. I safeguard and maintained customers� records. I made collections calls on overdue loans and payments that were due. I opened closed the store within a timely manner. I frequently made cash withdraws and deposits to and from the bank. I trained new employees on policy and procedures and being part of a team, and an enthusiastic and motivated retail financial service professional.
Northern Tool & Equipment, Plano, TX
11/2014 � 03/2016
Cashier
As a cashier I was responsible for greeting and thanking the customers and answering the phones. I processed phone orders, customers� orders, and called them when it came in. I would process credit applications. I up sold on merchandise and sold a Service Protection plan on qualified items. I process returns according to company police. I filled out paperwork when machinery when it came in for repair. I helped out on the sales floor when needed, front-facing merchandise, and stocked. I following plan-a-grams on floor reset and training new cashiers. I counted my register drawer to verify funds for daily deposit.
Brookstone Inc., Dallas, TX
09/2005 � 03/2013
Assistant Manager
As the Assistant Manager I am responsible for helping oversee the day to day operations of the store including maintaining store appearance, following plan-a-grams and being creative in making appealing displays. I have hired and trained new team members instructing them in customer service, salesmen ship, and store procedures. Real leadership requires leading by example and I have done so in customer service and sales goals. I have frequently received bonuses resulting from exceeding sales goal and helping the store exceed its plan.
Balloons to You, Carrolton, TX
04/2004 - 11/2005
Decorator/Event Designer
I assist in the day-to-day operations of decorating and designing for special events and venues.
Dollar General, Arlington, TX
08/2004 - 10/2004
Assistant Manager
I assisted in the day-to-day operations of the retail store. Maintained store appearance and displays. I have both merchandised by plan-a-grams and creative in making appealing displays to the eye. I trained new team members for customer service needs. I helped out at other stores when warranted.
ProCom/Advantage Satellite, Arlington, TX
02/2004 - 06/2004
Sales Associate
I worked from my home as a representative of ProCom/Advantage Satellite. I handled incoming phone calls for Dish Network and Direct TV satellite service for new customers. Processed their orders and I would follow up to see if they were satisfied with their service.
Franklin Covey, Arlington, TX
06/2002 - 01/2004
Sales Consultant
I assisted in the day-to-day operations of the retail store. I led by example for customer service and for sales goals. Maintained store appearance and displays. Attended the Focus Seminar (What Matters Most.) Stayed current on product knowledge and built effective relationships with customers by meeting their needs on getting organized in the business world.
Great American Cookie Co., Arlington, TX
01/2002 - 06/2002
Supervisor
I assisted in the day-to-day operations of the store and mall kiosk location. I led by example concerning customer service. I maintained the store appearance keeping it clean and appealing to the eye.
Hancock Fabric, Irving, TX
09/1998 - 07/1999
Manager in Training
As a MIT I managed the day-to-day operations of the store. Set the standard for customer service and taught these skills to other team members. I hired and trained new team members and handled the weekly scheduling with customer service needs and workload issues as priorities. Have participated in numerous complete inventories of stores to determine shrinkage figures. Developed a working
relationship with the District Office personnel.
Spencer Gifts, Mesquite, TX
02/1997 - 02/1998
Store Manager
I managed the day-to-day operations of the store. I taught by example concerning customer service. Kept the store appearance at a level that customers could shop and enjoy their experiences. I hired and trained new team members and handled the weekly scheduling with customer service needs and workload issues as priorities. I have both followed plan-a-grams and been creative in making appealing displays. Have done evaluations on employees. I dealt with coaching issues with team members when warranted. Participated in numerous complete inventories of stores to determine shrinkage figures. I also have a working knowledge of basic store operations, loss prevention, and human resource procedures.
Card Cage, Arlington, TX
06/1996 - 12/1996
Assistant Manager
As an Assistant Manager I was responsible for the day-to-day operations of the store. Among my other duties of ordering and helping to train new employees it was important to demonstrate good customer service skills as a member of the management team.
EDUCATION
El Centro College, Dallas, TX
Chefs Program 1991-1992
Tarrant County College, Fort Worth, TX
Basics 1990-1991
Arlington High School, Arlington, TX
Graduated May 1990
ADDITIONAL INFORMATION & SKILL;
Microsoft office suite & Computer
People management; Hiring, Coaching/mentoring, Role playing, leadership, Time sheet, Payroll
Corp. Process & procedure; procurement, cash flow/registers, finance, Project management, loss prevention, Payroll, inventory control, resource planning /scheduling, Conflict resolution, money handling and Training
I am a team player with great people skills. I enjoy helping others in meeting their needs. I am a positive person and work well with others.