Determined, well rounded, loyal, organized and qualified Customer Service Representative with over 4 years in fast-paced environment. Professional under pressure with a background in retail. Seeking an opportunity in a corporate environment where I can grow within a company.
WASHINGTON HIGH SCHOOL, FREMONT, CA
HIGH SCHOOL DIPLOMA 2014 GPA 3.8
TEXAS SOUTHERN UNIVERSITY
SALES ASSOCIATE [TRUE RELIGION] OCTOBER 2017 – CURRENT
While working at True Religion as a sales associate, my task is to maintain outstanding customer service, achieve individual sales goal and to maintain the store. This includes greeting and acknowledging every customer.
SUPERVISOR [UPS FREIGHT] MARCH 2015 - CURRENT
Responsible for over 40 hourly employees. Constant observation of the warehouse dock ensuring associates are working in a safe and clean environment. As a supervisor I have to make sure I complete all task daily which include making cut times for trailers to be dispatched, employees are assigned to trailers to be emptied and safety observations.
COACH [AMAZON] SEPTEMBER 2015 – JANURARY 2016
Was hired as a warehouse associate. Based on my experience and expertise within a month I was promoted to coach for my strong leadership skills and background in Sign Language. Responsible for over 400 hourly associates which includes orientation, training, counseling and mentoring. Customer service background which includes answering hourly associates questions in a timely manner. Constant observation of the warehouse floor ensuring associates are working in a safe and clean environment.
CASHIER/SALES ASSOCIATE (SEASONAL) [MICHAELS ARTS & CRAFTS] OCTOBER 2014- DECEMBER 2014
My priorities while working was to communicate with customers by making sure they were satisfied with their needs and to make sure the store is organized. As an employee I had to make sure the store is always clean and to make sure each item was put back in the correct area.
Skills & Abilities
• Able to work in a fast paced environment.
• Goal orientated
• Customer service
• Fluent in American Sign Language
• Knowledge in PowerPoint, Excel, MS word
• Team Player