Orders & Sales Associate
Company:
Seattle Wholesale Growers Market
Location:
Seattle, WA, USA
Job Posted:
30+ days ago

Orders & Sales Associate

Job Title: Orders and Sales Associate
Hours: 32-40 hours per week, various shifts (seasonal)
Days: Sunday through Saturday, various shifts
Pay: Hourly, DOE

Interested applicants may apply by submitting an application, resume, and cover letter on our website.

General Description:
The Orders and Sales Associate works closely with customers, growers and staff to identify, procure and sell SWGMC pre-ordered product. This person is part of a small team that provides customer service at the market and caters to the needs of wholesale customers placing preorders.

Responsibilities

Orders:
Receive and enter customer pre-orders into order system
Communicate with customers about their order, including availability, substitutions, pricing, pick up dates, deliveries, and shorts when they occur
Email cost estimates and order confirmations to customers for pre-orders
Coordinate with Sales & Orders Lead and Product Coordinator to determine which growers receive purchase orders
Email purchase orders for pre-ordered product and open stock inventory
Track the status of all pre-ordered product and purchase order information
Communicate with staff about product pulls from open stock inventory
Receive product and ensure accurate invoicing from suppliers and growers
Inspect product quality, remove product that does not meet quality standards, document and communicate quality issues with Product Manager
Assist on miscellaneous projects for Orders & Sales Lead

Sales:
Help open the Market for business, which includes merchandising product with signage, pulling poor quality product, reviewing email and phone messages for orders, pulling orders
Welcome and orient wholesale and public customers; process new buyer applications
Assist customers with identifying product, pricing and general availability
Assist with customer checkout – invoicing, credits, packing and carry out
Receive, process, merchandise and care for cut flower and plant inventory
Monitor product quality; remove and record poor quality product in shrink log
Help close the Market, which includes consolidation, pulling poor quality product, storing product in coolers, cleaning
Help keep sales floor, coolers, office area, back stock space and overall Market facilities clean, organized and safe
Fill in when needed during staff vacations, market events, and floral holidays
Deliver orders to customers in Seattle metro area (occasionally)

Required Skills:
Excellent written and oral communication skills
Highly organized and detail oriented
Knowledge of floral and horticultural product and Northwest seasonal availability
Retail or wholesale customer service experience
Ability to prioritize and multitask

Desired Qualities, Experience, and Training:
Motivated to go the extra mile to serve the needs of customers
Passion for local floral movement, horticulture, floral industry, or flower farming
Professional work style
Strong visual sense of color and design
Proficiency in QuickBooks and Google Drive
Thrives in fast-paced environments
Enjoys working early morning hours
Warm, friendly personality that enjoys personal interactions
Willingness to learn
Self-motivated

Customer Service, Administrative, Horticulture, Wholesale, Sales, Data Entry, Floral, Coordinator