Case Manager
Navicore Solutions
Manalapan Township, NJ, USA
Job Posted:
30+ days ago

Case Manager

EMOTE POSITION!! Looking for a Bilingual candidate who is fluent in both English and Spanish.

Are you someone that likes to help others?!?! Do the below traits sound like you? If so we have a temporary position for you to help others. Please see the job description below and apply; we could really use your skills!

� Compassion � You will hear a lot of sad and difficult stories of individuals current situations

Organization - You will need to be able to review documents and follow up with what is missing. Strong organizational skills and time management skills .

� Comfortable with computers- client information will be uploaded into a portal

� Punctual- Attendance is critical

� Coachable- All calls will be monitored for training and feedback, must be comfortable with this type of oversight

Position Overview:

The Rental Assistance Case Manager is responsible for reviewing, evaluating, and processing Middlesex County Emergency Rental Assistance program applications.

Shift: Monday-Friday 9:00am-5:30pm (6 months)

Pay Rate: $23/hour

Position Responsibilities:

1. Interacting with, and assisting, tenant and/or landlord applicants with their completion of an application

2. Reviewing applications and supporting documentation submitted through an online portal for completeness

3. Communicating through emails, phone calls, and regular mail to tenants, landlords, and other pertinent parties, which may include government agencies and employers

4. Calculating household income for program eligibility

5. Evaluating application package to determine eligibility and amount of housing assistance to be provided and submit requests to process payments according to established program procedures

6. Enter needed household demographic information and documentation into one or more reporting systems

7. Attend ongoing training, as provided

8. Other duties as assigned.

Position Requirements:

1. Excellent communication skills

2. Must be fluent in English and Spanish both speaking and writing

3. Ability to communicate effectively and professionally with clients

4. Ability to apply and evaluate applications consistently and in accordance with program objectives and policies.

5. Excellent organizational and time management skills

6. Must have reliable transportation and be able to drive to various locations within the county

7. Experience in customer services, collections and/or federal/state programs is a