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Delaware Theatre Company
Wilmington, DE, USA
Job Posted:
30+ days ago


Job Description

Reporting to the Box Office Supervisor, the Patron Experience Associates responsibilities include:

Providing all patrons with a positive first impression of DTC by offering superior, individualized customer service via professional face-to-face communication, telephone, and email.

Operating the TheatreManager ticketing system to sell or exchange tickets, sell subscriptions and gift certificates, and utilize the database for performance-related reporting.

Perform box office, house manager and concessions duties for all show performances in the season, including checklists and performance reporting.

Problem solve by effectively communicating with patrons; clarifying any theatre navigation, seating, parking and/or, ticket purchasing confusion.

Assist the Box Office Supervisor or Marketing/Patron Experience Manager with any Patron Experience/Marketing related projects as directed.

The ideal candidates will be:

21 years of age (required for concessions serving)

Good written and verbal communication

Strong team player who can work well under pressure

Background or interest in theatre/performing arts preferred

Experience with Microsoft office and google drive preferred

General availability to work Wednesday-Sunday show shifts for the following dates:

Hound of the Baskervilles: September 11-29, 2019

One November Yankee: October 23-November 10, 2019

A Christmas Carol: December 4-29, 2019

Outside Mullingar: February February 12-March 1, 2020

Million Dollar Quartet: April 15-May 10, 2020

To apply, please send cover letter and resume to Marketing & Patron Experience Manager, Carolina Millard, at ------------.

customer service, theatre, box office, communication, performing arts, computer, theatre manager