Membership Services Representative
YMCA of Orange County
Laguna Niguel, CA, USA
Job Posted:
30+ days ago

Membership Services Representative

Be part of our Cause

The YMCA of Orange County staff are committed to teaching youth positive life skills, values and the importance of giving back. In our communities, our staff support and strengthen families by offering quality experiences that are affordable and life-enriching. Our staff encourage participation by all members of our community and create an environment where everyone aspires to be their best. Each day, we work side-by-side with others to strengthen the foundations of our communities.

***The work schedule is closing shifts Monday though Friday from 5pm to 9:45pm. Flexible weekends***

The YMCA of Orange County has an immediate need for a Membership Services. Responsible for the following duties:

Perform member relations duties, handle complaints and inquiries.
Follow check-in and service procedures.
Follow cash management and receipting procedures.
Handle enrollments and payments.
Handle telephone reception.
Perform computer data entry and retrieval (input registrations, update rosters).
Maintain the Service Desk in a neat, clean and well-organized fashion.
Arrange for facility membership tours, as well as give tours.
Sign up new members, complete membership paperwork.
Process member and staff ID cards.
Stock work areas with forms and stationary supplies.
Perform other duties as assigned.

Hiring Criteria
The following are the minimum qualifications which an individual needs in order to successfully perform the duties and responsibilities of this position.

Education & Certifications: High School Diploma or equivalent required. Must be 18 years old. First Aid and CPR certification required.

Experience & Background:

Proficiency in Microsoft Office products and quick ability to learn other computer programs.
Excellent planning and organizing skills.
Ability to handle multiple tasks, while managing competing priorities and requirements.
Strong problem solving and organizational skills.
Excellent verbal and written presentation skills.
Ability to interact effectively at all levels and across diverse cultures.
Ability to both work well independently and as part of a team.

The YMCA of Orange County offers excellent benefits as part of our compensation package. Programs such as medical and dental insurance options are available for full-time staff. Program discounts, retirement, and complimentary use of YMCA facilities are offered to all employees.

Learn more about opportunities at the Y

Customer Services jobs, Part time jobs, Membership Services, Sales, YMCA jobs