Payment Center Representative
The Payment Center Representative (PCR) processes a variety of routine financial transactions including but not limited to credit card payments. This position requires an elevated level of speed and accuracy as well as strong and responsible work ethic, as it is a requirement that the PCR maintain all customers financial banking information in a confidential manner always. The PCR is responsible for preparing and maintaining daily paperwork per Acclara and departmental procedures and guidelines. This position requires the ability to work in a moderately fast pace environment, independently, exhibit exceptional quality customer service and accomplish goals as set forth by the department lead and or supervisor.
EDUCATION & WORK EXPERIENCE:
High school diploma or equivalent. A minimum of two years’ previous work experience as a customer/client service representative is desired. Must have full understanding of call center customer service and payment processing and well developed inter-personal skills.
REQUIRED JOB KNOWLEDGE & SKILLS:
Excellent Verbal and Written Communication Skills
Outstanding Listening Skills
Full Understanding of HIPAA Regulations
Full Understanding of PCI Regulations
Reliable Attendance Record
Good Problem-Solving Skills
High Degree of Accuracy
Ability to Learn / Stay Abreast of Relevant Policies
Computer Literate / Able to use Basic Functions of a Computer
Ability to Type a Minimum of 30 wpm
Detail Oriented and Well Organized
Ability to Perform Under Pressure in a Calm Manner
Basic Math Skills
CORE RESPONSIBILITIES & JOB FUNCTIONS:
Core responsibilities include but are not limited to the items listed below:
· Provide Patient Friendly Customer Service
· Ability to Escalate any Issues/Concerns which Directly Impact Organization and/or Client
· Review and Interpret Patient Statements, Balance and Client Contractual Terms/Agreements
· Ability to Process Payments Securely and Accurately
· Ability to Exceed or Meet the Expected Department Service Level Agreements
· Ability to Exceed or Meet the Expected Department Production Expectations
· Identify Contractual & Administrative Adjustments
· Assist & Resolve Patient Inquiries within 24-48 Hour Period
· Secure Over the Phone Payments
· Other Duties as Assigned
We work hard to make Acclara a great place to work. Our people are our greatest assets, and we encourage employees to grow and develop, assuming greater responsibilities and leadership roles.
Put the Patient First: The philosophy behind our approach is simple: drive revenue by putting the patient first. While our philosophy is simple, the key to our success is in the details.
Hard Work, Diligence to Every Detail, and Passionate Service
Other duties as needed and assigned by your team leader and or supervisor.
Physical Demands: While performing the duties of this job, the employee is occasionally required to walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk or hear. Specific vision abilities required by the job include close vision, distance vision, color vision peripheral vision, depth perception, and the ability to adjust focus.
Work Environment: The noise level in the work environment is usually moderate.