Technician
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Technician

Benefits/Perks
Flexible Scheduling
Career Advancement Opportunities�
Competitive Compensation
People First Culture
�Company Overview
Do you enjoy researching and finding solutions to complex technical issues? Do you enjoy learning, executing, and implementing the latest technologies? If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you�ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That�s a good thing since technology is always advancing, creating an environment that�s fast-paced and dynamic. We're a small team and this role is critical to serving our clients and freeing up the owners to bring on new clients. This means helping out wherever its needed. You'll be doing something different every single day. When you work for our local office, you�re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.�
Summary
The IT Technician�s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support-related tickets, and ensure the satisfaction of the end-user, among other technical duties.IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels, and customers daily. The IT Technician will possess the ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills.The Level III Technician works jointly with the sales team to provide pre-sales and post-sales support, including tasks such as discovery meetings, site surveys, proposals, and presentations on technical assessments, implementations, and ongoing technical account management.� The selected candidate will be results-oriented, self-motivated, energetic, professional, reliable, and a team player.�
IT Technician III Responsibilities:
You will be managing, monitoring, and troubleshooting our client's computers, network, servers, systems, and entire IT infrastructure.
You will be supporting the end user with everything. This could mean password resets one day and Azure AVD implementations the next. As we said, you have to be willing to pick up a ticket and get it done, no matter what.
You will be creating, managing, and implementing projects; small to large.
Between server deployments and migrations, business continuity & disaster recovery planning, and MDM deployments, you�ll be involved in the client�s entire IT infrastructure � because that�s what we do here. We take care of the client�s entire IT world.
You�ll be working to support our clients remotely (from our Spokane office) and on-site. This is not a work-from-home position. You will need to live within reasonable commuting distance of our office. Onsite support is critical to the work we do so if you don�t like visiting with or speaking to clients, this isn't the position for you.
You�ll be documenting processes, systems, infrastructure configuration, and network mapping. This may be for our clients or it may be for us to use in the future.
You�ll be testing complex technical solutions before rolling them out to our clients. If testing is your least favorite part of the troubleshooting process, you won't want to apply.
Provide support of incoming requests to the service desk via telephone, web portal, and email to ensure courteous, timely, and effective resolution of end-user issues.
Provisioning and system setup for new hires.
Prioritize incidents and service requests according to defined processes to meet defined SLAs.
Use remote tools and diagnostic utilities to aid in resolving support requests.
Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
Installing and configuring hardware and software components throughout various network infrastructure devices.
Install antivirus software and ensure virus definitions are up to date.
Server administration via Active Directory, File & Print services, DNS, DHCP.
Network firewall and switch administration and maintenance.
Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
Establishing good relationships with all departments and colleagues.
Ensuring company safety and security standards are met.
Some network and server solution design and architecture.

IT Technician III Requirements:
There�s no shortage of training here and we don�t expect you to know every tech stack our clients use. To excel in this position, you must have the following experience:
5+ years of Windows server and desktop troubleshooting and management.�
College diploma or university degree in the field of Computer Science and/or 5 years equivalent work experience.
Basic Mac OS experience
Experience researching and solving complex technical issues
Hands-on experience with cloud infrastructure, Windows RDS, VMWare, Hyper-V, Office365, and Azure
Experience in virtualization, Active Directory, and cloud hosting including the ability to plan, architect, and implement virtual hosts and virtual machines
Installation, configuration, and administration of Windows servers
Local and hosted email migrations
Network design, planning, implementation, and support including DHCP, DNS, domains, routers, switches, firewall setup, VLANs, VPN access, and redundant ISP load balancing and fail-over
Experience using a variety of firewall platforms
Providing infrastructure services, including storage networking, operating system, network security, directory services, server virtualization using system backup and restore, system network monitoring application installation and configuration
Working for a managed service provider supporting different technologies (We don�t have a single tech stack we manage here. That only works for corporate and we�re anything but.)
Working directly with the end-user at all levels of the organization. (Yes, you�ll be talking directly with our clients, so if you�re afraid to talk to a real-life human being, this isn�t the job for you.)
Ensuring data accuracy, security, and regulatory compliance for our clients

TO REALLY EXCEL HERE...

You�ll need to have a nurturing personality and desire to truly help our clients. We put our clients first in everything that we do and that means meeting them where they want to be met. Just because we ask them to open a ticket with us to document the issue, we can�t be afraid to get on the phone with them if that�s what they prefer.
You must have reliable transportation for visiting clients on-site.
You are results-oriented, self-motivated, and energetic with a relentless customer service attitude and exceptional communication skills.
You want a long-term role with a growing managed service provider in the Spokane - Coeur d'Alene area.
If you have the drive, willingness, and patience required to research, execute, and implement complex technical issues, you might be the candidate we are looking for.
Apply today. We�ll be in touch within 72 hours.�

Apply Online at ------------/j/01jkz42