Guest Service Representative
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Guest Service Representative

Come and share your passion for Joy, Delicious Cake and Celebrations!

Here at Nothing Bundt Cakes Alpharetta we bring joy to everyone that steps into our bakery. You will have the opportunity to create genuine connections and develop into the best that you can be.

As a Guest Service Representative you will be able to connect with every guest and make their day with exceptional service. We are in the joy giving business.

The skills you will use to communicate effectively, and engage with the public to make memorable connections, will last you a lifetime.

We offer a great work environment, a fair pay, medical benefits, 401k, employee discount, training, as well as growth opportunities within the company.

Accountabilities/Duties:

The Guest Service Representative (GSR) is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression.

The GSR listen to our guests needs and come up with creative solutions for all type of celebrations.

The GSRs assists walk in guests, phone orders, support our online orders and assist the crafter when needed.

GSRs should be comfortable with offering and selling ad on gifting products. Commission is earned on all retail items sold.

GSRs create a unique, top of the line customer experience ensuring all of our brand essentials are met and always going above and beyond for our guests.

Ensure the front of the house is always clean and stock with our wonderful retail items that enhance all celebration types.

Cleans sanitizes and restocks the cake case to ensure it is presentable at all times and prepared for the next shift.

Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.

Maintains a consistent work attendance and punctuality record.

Knowledge, Skills, and Abilities:

Cheerful and positive attitude

Enjoys interacting with diverse people.

Speak enthusiastically.

Diligent, organized and self-motivated.

Ability to learn quickly.

Ability to multitask

Time management skills to work on a tight fast paced environment.

Capacity to perform repetitious tasks with precision

Attention to detail

Consistency and reliability

Values teamwork

While no formal education or work experience is required, previous guest service experience at a bakery, retail store. selling, or restaurant exposure is a plus.

Has the capacity to stand for extended periods of time and work in a fast-paced environment.

Competitive Pay

Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills. This position usually starts at $12.


Benefits for full time employees:

401(k)
401(k) matching
Dental insurance
Vision Insurance
Health insurance
Employee discount (available to part time and full time employees)

Schedule:

Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands.

Monday to Saturday am / pm shifts (9 am to 7 pm Monday thru Thursday. Friday 9 am to 8pm and Saturday 10 am to 8 pm)
At this time Morning shift is the preferred availability
Holidays work is required
Great Benefit- Thanksgiving day, Xmas Day. Day after Xmas and New Year’s Day-closed

Closed Sundays

Nothing Bundt Cakes Alpharetta is closed on Sundays so you can have a day off to spend with family and friends. The only exception is on Holidays that fall on a Sunday.

It's a Great Place to Work

At Nothing Bundt Cakes Alpharetta we consider our team members to be more than just employees, they are a highly valued part of each bakery. Our high retention rate is proof that team members really enjoy working at our bakery.