Data Collections Specialist
ORI is looking for a highly motivated individual to collect confidential data on leading economic indicators obtained through interviews and other approved means. Highly organized, goal-oriented individuals with demonstrated attention to detail, negotiating skills, and customer service are our top performers.
We offer stimulating work, extensive training, a competitive wage and benefits package, and a variety of work schedules in order to provide our employees with the best possible work-life balance. Our outstanding benefits package includes:
Health Insurance Dental and Vision Insurance Life Insurance Short & Long-Term Disability
401k Plan Generous PTO Accrual 10 Paid Holidays
Perform out-bound calls to enroll companies into voluntary government survey and collect monthly data.
Responsible for asking questions in accordance with instructions to obtain various specified information from each company via interviews and other approved means; compile, record and code confidential data.
Review data for completeness and accuracy, as well as, perform editing and reasonableness testing in accordance with established Data Collection Center standards.
Identify and resolve inconsistencies in respondents’ responses by means of appropriate questioning or explanation.
Identify and report problems in obtaining valid data.
Interpret numerical data, review error messages and correct data where applicable.
Answer incoming calls and emails promptly and courteously.
Perform non-response prompting and ready-to-report calls.
Perform edit reconciliation of collected and self-reported data.
Establish a rapport with potential respondents
Ability to multi-task and work on various projects at the same time (i.e. Address Refinement, Enrollment and Collection)
Qualifying Skills and Experience:
High School diploma or equivalent and two years of relevant experience.
Consistent work history and excellent attendance record.
Two years of experience using Microsoft Office Suite.
Call center and sales experience, preferred
Demonstrated experience using the World Wide Web for research.
Displays excellent oral and written communication skills.
Pleasant telephone voice and demeanor.
Excellent persuasive/negotiation skills.
Strong interpersonal skills and the ability to communicate clearly and effectively with a wide variety of people.
Proficiency in speaking and writing in Spanish, is a plus.
Possesses basic math skills required to analyze/edit monthly data in accordance with established standards.
Ability to work in fast paced/performance oriented environment.
Working Conditions/Physical Requirements:
While performing the duties of this job, the employee regularly works in an office setting with a fast paced and performance oriented environment.
While performing the duties of this job, the employee is regularly and independently required to: use hands and fingers to handle, feel, or operate objects, tools or controls; reach with hands and arms; stand; talk; twist; bend; ascend and descend stairs; remain stationery for extended periods of time; see, read, comprehend and manipulate computer screens; communicate via computer and telephone; and, travel to various locations throughout the office as well as other office sites.
ORI is an Equal Opportunity Employer - Minority/Female/Veteran/Disabled
customer service, call center, data collection