Community Liaison
Employment Type: 1.0 FTE non-exempt
Starting salary: $24/hour or based on experience
Benefits: Paid sick leave, vacation, holidays, medical and dental benefits, 401k plan
Location: Calistoga Site, 1500 Cedar Street, Calistoga, CA 94515, 8:30am-5:00pm
About UpValley Family Centers (UVFC): Our mission is to provide guidance, support, and resources in the community, in the home and for the individual, so that everyone can achieve a better life. We reach all ages with a variety of programs and serve as essential resource hubs for residents living in the upper valley of Napa County. We maintain partnerships with over 40 early childhood programs, school districts, nonprofits, city and county agencies. Learn more at: ------------.
The Community Liaison provides information and guided referrals to local residents. He/she works collaboratively with UVFC staff and service providers, school personnel, and the staff of Napa County Health and Human Services. The Community Liaison is the first person clients come into contact with at the Center. It is his/her responsibility to help families feel comfortable in the Center, connect families with service providers, and support the overall operations of the Center. The Community Liaison also supports these UVFC programs: Economic Success and Family & Senior Wellness. The Community Liaison is supervised by UVFC’s Family & Senior Wellness Program Manager and is the lead staff member for the Community Connections program.
A) Operations
1. Open and close Calistoga site each business day.
2. Serve as initial greeter and screener of all clients who visit or call the center.
3. Open correspondence and distribute accordingly.
4. Maintain daily contact log of client activity and enter resource/referral services into database regularly.
5. Enter program data into Apricot UVFC client database.
6. Maintain organization and tidiness of the Family Center, including weekly organization of the Center’s bulletin boards, calendars and brochures, and filing administrative documents.
7. Stay up to date on UVFC programs and services offered to the public. Ensure that events and current services are entered in UVFC monthly outreach calendar.
8. Perform other duties and responsibilities as assigned.
B) Community Connections
1. Screen clients to make the appropriate referrals to specific service providers in cooperation with case managers and conduct follow-up as needed.
2
2. Assist all clients with referrals and applications regarding public benefits,
including Medi-Cal and CalFresh in cooperation with other staff.
3. Collect resource materials and distribute to clients and staff members.
4. Maintain up-to-date resource listings of services in Napa County and
surrounding communities.
C) Economic Success
1. Volunteer Income Tax Assistance (VITA):
a) Obtain basic tax law certification once a year before tax season.
b) Perform intake and prepare tax returns year-round.
2. Holiday Assistance:
a) Complete the Holiday Assistance applications for families and provide
assistance to the program when needed.
D) Family & Senior and Wellness
1. Assist clients with referrals and applications to Medi-Cal and other health
insurance services, in cooperation with other UVFC staff.
2. Assist in community outreach events and activities by providing information
to the public.
3. Assist clients with information and referrals for basic life needs including
rental or utilities assistance, tenant resources, immigration services,
employment services, and more.
EDUCATION and/or EXPERIENCE:
An appropriate combination of education and experience to perform the essential duties
is required. The ideal candidate will have:
? excellent written and verbal communication skills in English and Spanish
? excellent customer service skills and service-oriented
? ability to work with diverse ages and backgrounds
? ability to work well with staff at all levels of the organization
? high levels of discretion and sensitivity when working with clients, including ability
to maintain confidentiality and establish professional boundaries
? knowledge of word processing, spreadsheet, database management software and
internet navigation
? knowledge of community resources available to families, including children,
youth, and older adults
? knowledge of Napa County
? valid Driver’s License, insurance and transportation
To apply: Email cover letter and resume to ------------.
Position open until filled. No phone calls please.
UpValley Family Centers is an equal opportunity employer.
Employment Type: 1.0 FTE non-exempt
Starting salary: $24/hour or based on experience
Benefits: Paid sick leave, vacation, holidays, medical and dental benefits, 401k plan
Location: Calistoga Site, 1500 Cedar Street, Calistoga, CA 94515, 8:30am-5:00pm
About UpValley Family Centers (UVFC): Our mission is to provide guidance, support, and resources in the community, in the home and for the individual, so that everyone can achieve a better life. We reach all ages with a variety of programs and serve as essential resource hubs for residents living in the upper valley of Napa County. We maintain partnerships with over 40 early childhood programs, school districts, nonprofits, city and county agencies. Learn more at: ------------.
The Community Liaison provides information and guided referrals to local residents. He/she works collaboratively with UVFC staff and service providers, school personnel, and the staff of Napa County Health and Human Services. The Community Liaison is the first person clients come into contact with at the Center. It is his/her responsibility to help families feel comfortable in the Center, connect families with service providers, and support the overall operations of the Center. The Community Liaison also supports these UVFC programs: Economic Success and Family & Senior Wellness. The Community Liaison is supervised by UVFC’s Family & Senior Wellness Program Manager and is the lead staff member for the Community Connections program.
A) Operations
1. Open and close Calistoga site each business day.
2. Serve as initial greeter and screener of all clients who visit or call the center.
3. Open correspondence and distribute accordingly.
4. Maintain daily contact log of client activity and enter resource/referral services into database regularly.
5. Enter program data into Apricot UVFC client database.
6. Maintain organization and tidiness of the Family Center, including weekly organization of the Center’s bulletin boards, calendars and brochures, and filing administrative documents.
7. Stay up to date on UVFC programs and services offered to the public. Ensure that events and current services are entered in UVFC monthly outreach calendar.
8. Perform other duties and responsibilities as assigned.
B) Community Connections
1. Screen clients to make the appropriate referrals to specific service providers in cooperation with case managers and conduct follow-up as needed.
2
2. Assist all clients with referrals and applications regarding public benefits,
including Medi-Cal and CalFresh in cooperation with other staff.
3. Collect resource materials and distribute to clients and staff members.
4. Maintain up-to-date resource listings of services in Napa County and
surrounding communities.
C) Economic Success
1. Volunteer Income Tax Assistance (VITA):
a) Obtain basic tax law certification once a year before tax season.
b) Perform intake and prepare tax returns year-round.
2. Holiday Assistance:
a) Complete the Holiday Assistance applications for families and provide
assistance to the program when needed.
D) Family & Senior and Wellness
1. Assist clients with referrals and applications to Medi-Cal and other health
insurance services, in cooperation with other UVFC staff.
2. Assist in community outreach events and activities by providing information
to the public.
3. Assist clients with information and referrals for basic life needs including
rental or utilities assistance, tenant resources, immigration services,
employment services, and more.
EDUCATION and/or EXPERIENCE:
An appropriate combination of education and experience to perform the essential duties
is required. The ideal candidate will have:
? excellent written and verbal communication skills in English and Spanish
? excellent customer service skills and service-oriented
? ability to work with diverse ages and backgrounds
? ability to work well with staff at all levels of the organization
? high levels of discretion and sensitivity when working with clients, including ability
to maintain confidentiality and establish professional boundaries
? knowledge of word processing, spreadsheet, database management software and
internet navigation
? knowledge of community resources available to families, including children,
youth, and older adults
? knowledge of Napa County
? valid Driver’s License, insurance and transportation
To apply: Email cover letter and resume to ------------.
Position open until filled. No phone calls please.
UpValley Family Centers is an equal opportunity employer.