Call Center Customer Service
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AppleOne Staffing
Burlington, VT, USA
Job Posted:
30+ days ago

Call Center Customer Service

Call me I’m a recruiter for Appleone Staffing and I have a position in your areaxxx-xxx-xxxx. If you are anyone else looking for work I have a call center position. Will Postell

Email me a updated Resume Asap xxx-xxx-xxxx. AppleOne Staffing

This is basically a sure hire. You must be able to clear criminal background check, GED/High school diploma, Most recent employment verified

No drug testing
Maximus – Burlington, VT Information
Work Location:
101 Cherry St Suite 320 Burlington, Vermont 05401
$13.00 per hour
Work hours: 8am-5pm

Job Description:
Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies. Track and document all inquiries using the applicable systems. Answer incoming calls from consumers and providers requesting information about the Medicaid Newborn process, Good Cause, and/or Presumptive Eligibility for children. Complete associated tasks according to the established guidelines. Track and document all inquiries using the applicable systems. Meet Quality Assurance (QA) and other key performance metrics. Facilitate the fulfillment of caller requests for materials via mail, email, or download. Transfer/refer consumers to appropriate entities according to the established guidelines. Escalate calls or issues to the appropriate designated staff for resolution as needed. Facilitate translation services for non-English speaking callers according to procedures. Attend meetings and trainings as requested and maintains update knowledge of all programs and systems.

Would you like to move forward?

Call Center