Builder Support Representative
The Builder Support Representative (BSR) provides sales and builder support through effective communication, sales and purchase order management and assisting with scheduling installation and service. The position will also provide administrative support, as well as metrics development and reporting.
Effectively manage sales and purchase orders for account base through entire order to cash cycle
Submit and/or verify sales orders using Configurable Management and SAPB1
Receive, understand, and distribute customer information related to installs, schedules, selections, purchase orders and warranty requests from Sales and Builders.
Perform pre-calls for delivery and installation to confirm builder's delivery and installation schedule, and verify completion of requests
Notify Sales and Builder Operations of any scheduling, installation, delivery, or color changes from pre-call.
Develop and maintain a proficient working knowledge of SAPB1 Sales / CRM modules and Configurable Management
Develop and maintain an extensive product knowledge base
Manage and/or direct communication from customer, subcontract installers, clients, and vendors
Research and schedule service/warranty requests. Coordinate, if necessary, deliveries for installations and service items.
Return calls, emails to internal and external customers promptly and in a professional manner.
Provides support and guidance to customer service team members
Support efforts by all members of TLCC to continuously improve departmental, location and company performance.
Ability to exercise independent judgement and discretion; problem solving.
Ability to deal with frequent changes or delays.
Ability to perform under pressure, while treating others with respect and consideration.
Customer and Client focus
Communicates and works well with others
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is required to sit at a desk for long periods of time. Frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. This job requires the employee to lift at least 25 pounds infrequently.
Position Type/Expected Hours of Work
The typical work hours are from 7:30 am to 4:30 pm, Monday through Friday.
No travel is expected for the position.
Required Education and Experience
High School Education or GED
Experience in administrative support role for at least 2 years.
Preferred Education and Experience
Experience supporting sales team
Experience in cabinet, building or construction industry.
Experience with SAPB1 or business management software.
Customer Service, communication, sales, purchasing, scheduling, administrative support.