Front Desk Agent
The Camp Lucy Front Desk Agents are responsible for ensuring that Camp Lucy’s guests are all properly taken care of with excellent hospitality.
-Adhere to all standards of operations, policies and procedures, manuals, training material, memos and verbal instruction
-Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned the type of room requested and the correct rate is charged.
-Checks out the guest at end of stay. Ascertains guest satisfaction collects keys, posts late charges and presents a bill to the guest. Settles bill accurately through credit card or cash transaction.
-Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with resort services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with a guest will be in person and by phone.
-Maintains a balanced bank assigned by the hotel. Makes a change, cashes checks, and manages the cash drop procedure, as well as, any billing matters. Reconciles all transactions at the close of each shift.
-Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.
-Works harmoniously and professionally with co-workers and managers
-Accepts reservations, changes, and cancellations. Answers all guest calls and questions via email or phone.
-Assists with the responsibilities and duties of Concierge and Guest Experience Services
-Provides basic troubleshooting support for in-room services such as the Internet, TV movies, games, and Web service.
-Ensure immediate response is given to any and all guest comments and concerns and inform the immediate supervisor of concerns and assist in implementing corrective measure when necessary
-Have a comprehensive knowledge of hotel availability and current rates and/or special events (which may have an impact on occupancy and availability)
-Effectively monitors all daily operations in the lodging office for both the staff and the guests
-Possess fluent knowledge of local restaurants, special events, city attractions, amenities, and directions
-Other duties as assigned
Hotel, Resorts, Front, Desk, Admin, Agent