customer service representative
no image
Location: Plymouth, MN, United States
University: india
Major: computer science

customer service representative


➢Around one year of professional experience as a Retail Sales Associate.
➢Around two years of professional experience as a Software Quality Analyst and Developer.
➢Academic qualifications – Bachelor of Engineering (Computer Science).
➢Excellent customer service skill.
➢Good in cash handling and product sales
➢Good knowledge of Microsoft office products like Microsoft Word, Excel and PowerPoint

Technical Skills

➢Excellent understanding of Software development Life Cycle (SDLC), Software Testing Life Cycle (STLC) and project process methodologies such as Waterfall and Agile Model.
➢Proficient in analyzing Software Requirement Specifications.
➢Good experience in understanding Business Process from the requirements and converting them to Test Scenarios.
➢Participated in test planning discussions.
➢Created, reviewed and updated Test Plans, Test Cases and Traceability Matrix.
➢Experience in Usability and Interface Testing, Functional, System and Regression testing.
➢Effective Defect tracking and reporting to improve communications and reduce delay.
➢Working Knowledge in SQL Server 2005.
➢In-depth participation in team meetings with development team.
➢Knowledge on programming languages like COBOL, C, C++.
➢Experience in using HP Quality Center.
➢Self-starter and enjoy working in a team.

Operating Systems: Windows Server 2003/2008, XP, 7
Languages: COBOL, C, C++
MS-Office: Word, Excel, MS-Access, Power Point, MS-Project.
Testing Tools: HP Quality Center

➢Bachelor of Engineering in Computer Science.

Work Experience

Macy’s Nov 2015 - Till Date
Position: Sales Associate

➢Handling cash / billing.
➢Customer Service
➢Promoting products & offerings

Project: Online Credit Card Application System Aug 2007 - June 2008
Client: General Electric, Melbourne
Position: QA Analyst

Online Credit Card Application is a DOTCOM application for the credit card agent locations to create new credit card users and process their application.

➢Identified the Test requirements based on application business requirements.
➢Developed test scenarios based on the test requirements.
➢Participated in preparing Test Plans.
➢Prepared the Test Plan.
➢Involved in analyzing the application and development of Test cases.
➢Associated Test cases to requirements in order to ensure that all the functional requirements have been covered in the Test plan.
➢Prepared and executed test cases.
➢Involved in doing System testing of the entire applications along with team members.
➢Performed complete manual testing i.e. Sanity, Integration, System and Regression Testing.
➢Identified, analyzed and documented Defects.
➢Participated in the team meetings with the developers.

HP Quality Center, C#, xxx-xxx-xxxx, SQL Server, MS-Word, Ms-Excel, MS PowerPoint, Windows XP

Project: Gold Source – Credit Card Processing System June 2006 - July 2007
Client : General Electric, Melbourne
Position: Software Developer

The Online Credit Card Application system was developed for the customers to apply for credit card online. The application was designed for easy access and form fill-up procedures for both members and non members who were intending to apply credit card online. This software program was developed to integrate to existing software.

➢Participated in designing, developing/coding the application.Designing and developing new on-line/batch programs using COBOL, DB2, CICS, VSAM and JCL.
➢Modifying on-line/batch programs as per the requirement and made schedule changes.
➢Involved in designing sequence and Use Case Diagrams.
➢Participated in Database Design, designing the ER diagram of the system.
➢Responsible to perform Unit testing, appropriate documentation and Code reviews.

HP Quality Center, Mainframe, COBOL, MS-Word, Ms-Excel, Windows XP

Qa analyst, teller, customer service,