Your Brand Ambassador
Engineering
Location: Ft Lauderdale, FL, United States
University: Broward College
Major: Engineering

Your Brand Ambassador

Dwayne Balfour

Objective :Interested in working for a company with morals. I am looking for a company that will effectively utilize my customer service and technical support skills.

Education :
Miami Carol City Senior High
Received High School Diploma Graduated in top 5% of my class.

Experience :
King Of Fans - Technical Support / Customer Service
Assisted customers by phone to detect technical problems.
Explained the terms of warranties to customers.
Documented customer service issues to support technical fixes.
Answered customer queries in person, by telephone and via e-mail messages. Troubleshooting hardware and software problems.

Sun Life Stadium - Client Relations
Interested in working for a company with morals. I am looking for a company that will effectively utilize my customer service and technical support skills.
Assign duties to other staff and give instructions regarding work methods and routines.
Observe precautions required to protect stadium and guest property. Also report damaged, stolen and retrieved articles to management.
Dealt with client problems and complaints keeping cordial and helpful.
Lead a team of 4 individuals.

xxx-xxx-xxxx - Customer Service Specialist
Committed to 1st Call Resolution on all calls taken during shift.
Responded to customer inquiries via e-mails, telephone and internal chat services. Excellent communication and terpersonal skills.
Strong troubleshooting skills.
Adhered to processes to collect appropriate end user information.

DirecTV - Outbound Account Manager/Customer Service
Arranged buying party and solicited sponsorship of parties to sell merchandise. Explained products or services and prices of all products during demonstrations. Circulated among potential customers to deliver/sell merchandise or services. Managed a team of 4 individuals on a regular basis.

Skills :
Computer Programming
Proficient with a few programming languages.
1 yr & 5 mos

customer service, brand ambassador