International Studies
Location: Downey, CA, United States
School: CSU Long Beach
Major: International Studies


Results-oriented team builder with an outstanding record of delivering exceptional solution-driven services to customers. Excellent leadership, client interface, coordination, and verbal skills. Proven strengths include the ability to handle multiple tasks with varying priorities simultaneously, performing timely and innovative resolutions to problems.

Bachelor of Arts: International Studies
California State University, Long Beach May 2017

Sales Representative: Feb 2011- June 2013
Manager: June 2013 – Nov 2016
Metro PCS - Greater Los Angeles/Orange County
● Manage team of 20 sales rep in 3 different locations
● Mentor junior sales representatives and assisted in training new hires
● Conduct monthly meetings on sales goals, growth, updates to company, marketing
● Manage day to day operations of multiple store locations
● Establish relationships with customers to increase sales
● Resolve customer requests, questions, and complaints
● Enforce best practices establish by MetroPCS
● Advertise on Social Media (Facebook , Instagram,Twitter, Craigslist, Google Places, Yelp)
● Collaborate with owners to implement strategies and tactics to achieve sales objectives
● Performed store audits and sales progress reviews.
● Implement customer loyalty program

• Operational Management
• Staff Training
• Social media marketing
• Bilingual in Spanish and English
• Client relationship management
• Microsoft Office
• Google Docs

non profit organization