Motivated, self-starting, and goal-oriented person with proven abilities with helping resolving issues for executives and senior management. Likewise, I am highly competent in the overall management of a professional office. I have flourished in my work in the areas of administration, business development, finance, project management, operations and sales. Additionally, I am a creative problem-solver with a talent to stream line processes, improve morale, resolve conflict and exceed realistic goals. Most importantly, I always bring personal integrity, honesty and strong work ethics in my profession.
62 WPM typing speed
Professional phone etiquette
Excellent communication skills
Accurate and detailed
Advanced in Microsoft Suite
Filing and data archiving Database management
Articulate and well-spoken
Excellent planner and coordinator
Works well under pressure
Social media knowledge
Multi-line phone proficiency
Administrative support specialist
Project Launch Specialist
Solar City – Las Vegas, NV 06/2016-12/2016
Manages the initial communication between SolarCity and our customers post sale.
Communicates initial project expectations to customers and go over the project details.
Works with field operations to ensure timelines and accuracy of the schedule, including short notice changes are met.
Compile, analyze, and maintain information on credit worthiness on all applying customers.
Welcomes customers by phone, processes credit checks, scheduling the initial field site survey and reviewing a list of required questions.
Explains the solar installation process, designs, and sets expectations for next steps.
Contacts customers to schedule and expedite all post-installation and confirms their field service visit.
Maintains a fully populated crew schedule and schedules all remediation events within an appropriate timeline.
Set and at times, re-set expectations with the customer on the remediation process itself along with providing excellent customer service support.
Medical Records Clerk 10/2015 to 04/2016
Mobile Phlebotomy Services – Upland, CA
Maintains patient orders and retrieves files for scheduled appointments.
Makes photocopies of records and orders.
Requests information from various labs and health agencies and responds to correspondence requests.
Retrieves patient schedules from computer system and distributes lab order requests to phlebotomist.
Responds to requests for medical records; processes order requests and answers and directs telephone calls.
Initiates records for new patients and creates computer index; prepares file labels.
Maintains filing statistics, files daily patient orders and all patient data upon receipt of information.
Inputs lab drop off information and status of blood draws each day.
Schedules and reschedules blood draws per request of health agencies.
Human Resources Clerk 02/2015 to 04/2015
Adecco Staffing – Fontana, CA
Served as corporate liaison between the finance, IT and marketing departments.
Obtained signatures for financial documents and internal and external invoices.
Compiled company information and related material and distributed it to candidates.
Completed data entry, tracked resumes and maintained the applicant tracking system.
Organized and constructed all new hire, candidate, 401K and termination paperwork.
Verified and calculated weekly time sheets for 120 non-exempt Adecco employees.
Opened and properly distributed incoming mail.
Entered numerical data into databases in a timely and accurate manner.
Produced monthly reports using advanced Excel spreadsheet functions.
Organized forms, made photocopies, filed records and prepared correspondence and reports.
Added new material manually to non-exempt employee file records and created new records.
Project Manager 05/2010 to 11/2014
Abstrackworld – Columbia, SC
Advised and mentored team members on technical issues and career development.
Forecasted launch dates for all products and communicated changes as they arose.
Communicated neutrally, empathically and comfortably with team members, clients and customers.
Identified customer needs, developed sales strategies and negotiated; closed profitable projects with an 85% success rate.
Built strong client relationships and provided high value-adding services, resulting in a 15% company market share increase.
Planned and led three training sessions to promote sales team professional development and sales goal reinforcement.
Negotiated prices, terms of sale and service agreements.
Greeted customers in a timely fashion, while quickly determining their needs.
Responded to all customer inquiries thoroughly and professionally.
Processed cash and credit payments rapidly and accurately.
Supervised the work of 10 team members, offering constructive feedback on their work performance.
Monitored timelines and flagged potential issues to be addressed.
Logistics Technician 08/2008 to 05/2010
United States Army
Prepared documents for destruction.
Documented and processed classified materials.
Maintained 100% accountability of all assigned equipment worth more than $1.2M.
Determined the most cost-effective procedures and routes for shipments.
Gathered, logged and monitored all shipping data.
Minimized damage and repair costs through careful management and preventative maintenance.
Took corrective action in the case of accidents and delays to minimize extra expenses.
Communicated with dispatchers, warehouses and customers regarding orders.
Prioritized order security, accuracy and on-time pickup and delivery.
Prepared documents for shipment claims submissions.
Updated the database with changes in carrier status.
Received all imported goods and checked product condition and count.
Administrative Assistant 03/2006 to 08/2008
Jewish Big Brothers and Big Sisters of America – Glendale, CA
Managed office supplies, vendors, organization and upkeep.
Answered and managed incoming and outgoing calls while recording accurate messages.
Opened and properly distributed incoming mail.
Greeted numerous visitors, including VIPs, vendors and interview candidates.
Maintained a clean reception area, including lounge and associated areas.
Screened all visitors and directed them to the correct employee or office.
Reviewed files, records and other documents to obtain information and respond to requests.
Conducted research to prepare, gather and proof briefing materials, agendas and decks for all executive-level meetings.
Frequently used word processing, spreadsheet, database and presentation software.
Explained employee compensation, benefits, schedules, working conditions and promotion opportunities.
Supported human resources staff with new hire orientations and monthly departmental meetings.
Associate of Applied Science: Paralegal Studies (Attempted)
Westwood College - Upland, CA
Microsoft Excel and Word certification training
Coursework in Business Administration, Communications and Accounting
Associate of Arts: Business Administration
Associate of Arts: Business Administration (Currently Enrolled)
Chaffey College - Rancho Cucamonga, CA