A results-oriented professional
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Location: West Covina, CA, United States
School: University of Santo Tomas
Major: Communication Arts

A results-oriented professional


Professional Summary
I am a results-oriented professional with more than 14 years of experience performing branch manager duties and other advanced administrative-related and project-support functions, which include, among others, maintaining calendars and coordinating routine and executive level meetings. I possess strong communication, analytical, problem-solving, and decision-making skills to effectively uncover and resolve complex customer and employee issues. My exceptional interpersonal & customer service skills, attentiveness to detail, information retention, tact and diplomacy allows me to deal with customers and co-employees from all levels. Because of my strong supervisory and leadership skills, I am able to manage, motivate, and develop branch employees, as required. I am able to compose and proof-read written correspondence using appropriate grammar, proper sentence structure and punctuation. I am detail-oriented, work efficiently with a high degree of accuracy, use sound judgment and make decisions with a high degree of integrity and trustworthiness. Furthermore, I can prioritize and plan a heavy workload, adjust to changing priorities, maintain composure and work well under pressure. I also perform with minimal supervision. I am highly proficient in working with PC software application systems, including MS Word, MS Excel, PowerPoint, and Outlook Express, and all other office machinery.

Employment History

5125 Ontario Mills Parkway, Ontario, CA 91764
DC Warehouse Coordinator
Starting out as a Material Handler, I moved up to an Order Picker position after six months. I have been a DC warehouse coordinator for the last four (4) years. Using the daily Purchase Order printout, I check customer orders by monitoring their production progress: from the picking, sorting, wrapping, and loading of orders into their respective trailers for delivery to hospitals. I check product inventory reports on backorders, if any, by comparing logs and reports and then adjusting data entries, if needed. The verification and accuracy of orders are documented by completing daily forms, reports, logs, and records of orders and maintaining databases. I am a team player that possesses coordination, organization, planning, time-management, and reporting skills, I perform inventory control duties, as required. Additionally, I continually update my job and industry knowledge by participating in company-backed educational courses.

PNB REMITTANCE CENTERS, INC. (PNBRCI) 09/03/03 to 08/02/07
3343 Wilshire Blvd., Los Angeles, CA 90010
Branch Manager - Los Angeles Branch
I supervised the day to day administrative and efficient operational functions of the branch including vault, drawer, ATM balancing, bank deposits. Oversaw teller and customer service duties, and assisted with customer transactions. I approved customer and bank transactions within authority limits. Performed pre-audits to identify & mitigate operational risk and to ensure ongoing adherence with compliance procedures. Maintained proper teller and vault cash levels at all times including coin and currency availability. I guaranteed the general maintenance of the facility and ensured that all security procedures were strictly followed, and that branch was operationally sound, and made certain that satisfactory audits were achieved. I collaborated with HR in the hiring, training and retention of staff.
I supervised, coached, and developed staff regarding service expectations, policies, procedures, products, and systems and banking transactions. Facilitated regular employee meetings to discuss goals, disseminate company information, discuss operational issues, etc. Prepared teller performance appraisals and disciplinary notices as needed. I was also responsible for growing customer base through internal and external marketing programs. I fostered and maintained good public relations with customers and the community. Greeted customers and directed them to the appropriate area of the branch and ensured customer needs were met. Managed difficult and complex situations of customers and provided them with a quick and proper resolution, information, and/or additional options. I ensured and maintained the highest level of confidentiality regarding customers’ information.

DPSI (Distributed Processing Systems, Inc.) 03/2001 to 12/2002
210 N. Garcia St., Bel-Air Village, Makati, Metro Manila, Philippines
Project Director
Being Apple computer-based, DPSI provided solutions to the marketing and advertising needs of clients. Conceptualized, designed, and instituted marketing strategies & advertising campaigns of clients. Provided account servicing and account development, the dissemination and communication of information designed to keep the public informed of clients’ product/s, programs, accomplishments, and/or points of view. Planned and directed marketing activities for clients, including product design, product packaging, advertising campaigns, product rollouts, store placements, endorsements, media activity, and product reviews.

PSCO (Philippine Charity Sweepstakes Office) 03/1998 to 03/2001
E. Rodriguez Ave., Brngy. Imelda, Quezon City, Metro Manila, Philippines
Executive Assistant IV (to the GM/ Chairman)
Reporting directly to the General Manager/ Chairman, I was tasked to manage & assist in the Media Dept. wherein I played an instrumental role in creating the marketing plan & advertising campaign for the expansion of the lottery operations nationwide. Planned, organized, and conducted public relations programs designed to create and maintain a favorable public image for the agency. Scheduled and coordinated all media presentations and appearances by senior management. Analyzed assessment data and formulated improvement plans for specific low-performing lottery outlets. Coordinated community outreach programs, which provided free medical and dental services to indigent citizens. Supervised the development of the agency’s web site. Performed other functions assigned by the General Manager/Chairman.

210 N. Garcia St., BelAir Village IV, Makati, MM Philippines
Senior Account Manager
Met with client representatives to determine their marketing goals and target markets, outlining and determining their main features and selling points. Working closely with a creative team, took part in the creation, direction and implementation of the advertising and media campaigns for clients. Advertising campaigns were created for healthcare products, consumer products, and food products.

PHI (Pasadena Hydraulics, Inc.) 11/1985 to 05/1993
14955 E. Salt Lake Avenue, City of Industry, CA 91746
Warehouse Supervisor
PHI is an aerospace parts manufacturing company. Broad-based experience in warehousing and maintaining an accurate inventory system. Was responsible for the receiving, stocking, issuing, purchasing, and shipping of parts, and/or machine/s required for a job order or a sales order. Coordinated and scheduled all shipping requirements through different trucking companies (with drop-trailers, open flatbeds, air-cooled, etc…). Highly familiar with other freight and parcel courier companies, as well (UPS, FedEx, USPS, DHL, etc…).


Espana Blvd., corner Gov. Forbes Avenue, Manila, Philippines
Graduated with a Bachelor of Arts Degree, Major in Communication Arts

Katipunan Avenue, Loyola Heights, Quezon City, Philippines
High School, Graduated

administrative assistant