Administrative Assistant/ Personal Assistant
Los Angeles, CA
A professional leader fluent in English, Portuguese and Italian with practical experience and a solid understanding of business applications inclusive of sales, customer service and team building. International work experience in Brazil, Greece, Argentina, Peru, Norway, Spain, Italy, USA etc. Excel in resolving employer challenges with innovative solutions and process improvements proven to increase efficiency, customer satisfaction and the bottom line. Skilled in working on teams with diverse backgrounds to make sound business decisions based on short and long-term business and customer needs.
Excellent customer relationship management skills globally
Great leadership and organizational skills
Highly efficient and resourceful in problem solving and objection handling
Outstanding sales and negotiating talent
Superior interpersonal skills
Well organized and very goal-oriented
Ability to excel in a fast paced work environment
Proficient in all Microsoft Office applications: Outlook, Word, Excel
Capital America, Inc., Los Angeles, CA October 2015- Present
Capital America, Inc. is a global Mergers & Acquisitions services' company headquartered in Los Angeles, California, North America. Their range of worldwide team expertise allows them to provide a full range of capital advisory services to Chinese Companies, both State Owned Entities (SOE’s) and Private companies, globally with transactions up to $10 billion.
Office Manager October 2015- Present
Schedule travel including flights, hotels and transportations
Send and receive packages and ordering supplies
Serve as operations manager to the management team, handle a busy phone system, function as primary liaison to clients and ensure a consistently positive customer experience
Manage schedules, organize office functions, and oversee daily operations of office employees
Generate automated daily stats report that reduce inaccuracies and provide management with an important decision-making tool
Slash office expenditures by negotiating for cheaper supply contracts, implementing inventory control, and standardized ordering procedure
Netjets, Inc., Los Angeles, CA June 2014 – October 2015
A major global fractional aircraft ownership company, NetJets flies to 170 countries and operates more than 700 planes co-owned by its clients, who are guaranteed an aircraft within a few hours' notice. It manages 300,000 flights annually at 2,200 airports. Along with flying the plane, NetJets arranges a variety of travel-related services, from catering to emergency medical treatment. It is owned by Berkshire Hathaway.
Lead Corporate Flight Attendant June 2014 – October 2015
Scheduled passenger pick ups and drop offs
Set up food menu according to passengers’ dietary restrictions
Entrusted with highly confidential information regarding executives
Ordered supplies as needed for inventory
Coordinated ground security with various domestic airports to meet Federal Aviation Administration (FAA) requirements
Yearly certification for FAA required safety, security and flight procedures
Completed “Beyond and Above” corporate flight attendant certification and class, Florida
La Femme, New York, NY September 2010 – May 2014
La Femme provides high quality dresses and designs for their customers. They specialize in Prom, Homecoming, Pageant, Evening, Bridal, Bridesmaids, Graduation and Cocktail attire. La Femme fashions have walked the red carpet on several celebrities, including singers Taylor Swift and Jordan Sparks, screen actress Hayden Panettiere, Glee actress Heather Morris, and teen TV star Victoria Justice. Both the hosts and contestants of the television hit “Dancing with the Stars” have worn La Femme designs.
Administrative Assistant/ Fashion Stylist September 2010 – May 2014
Managed calendars for editorial spreads, e-commerce catalogs, ad campaigns, consultations, look books, TV shows, videos, and press events
Ordered supplies for seasonal fashion shows
Coordinated pick-up and returns of samples to showrooms – local, domestic, and internationalAnalyzed seasonal fashion trends to remain up to date on emerging styles
Assisted with production of large-scale editorial photo shoots including planning and logistics, creative design, contract
Developed and maintained relationships with designers and fashion labels in order to procure wardrobe for photo shoots.
Goal Intelligent Airlines (Gol Linhas Aereas Inteligentes), Sao Paulo, Brazil April 2008 – July 2010
A leader of Brazil’s domestic aviation market, Goal is considered the second largest airline in Brazil, next to rival TAM, based on revenue and passengers. Goal’s carriers serve approximately 60 destinations with a fleet of more than 100 aircraft, nearly all of which are Boeing 737’s. Goal has code-share agreements with Delta, Aerolineas, Alitalia, Air Canada, Etihad, Air France, KLM. AeroMexico, Korean Air, Emirates, TAP, Qatar and Copa Airlines.
Commercial Flight Attendant April 2008 – July 2010
Implemented security procedures and the confirmation of safety measures together with cabin and crew members, performed security sweeps sporadically all through flight
Completed safety inspections before take-off and landing consistent with company practices and Departamento de Aviacao Civil regulations
Initiated and implemented a prompt expense reporting system inclusive of stocking details that led to availability of ample on board stock at all times
Costa Cruises, Genoa, Italy February 2006-March 2008
Costa Crociere is a British/American owned Italian cruise line, based in Genoa, Italy, and under control of the Carnival Corporation & plc. Today, as Costa Cruises Group, the company is one of the main operating companies in the Carnival group, with executive control of the group’s activities in Europe. The Costa Cruises brand currently operates fifteen cruise ships, which all sail under the Italian flag and provide cruise holidays in the Mediterranean, Northern Europe, the Caribbean, the Indian Ocean, the Middle East, South East Asia and South America.
Onboard Hostess Manager February 2006-March 2008
Directed passenger services, from activity programs and public announcements to "welcome onboard" and disembarking information
Served as a conduit to passengers with problems, either by finding a way to fix them or sending them on to the appropriate department
Managed the ever-growing departments, keeping an eye over the conduct and performance of staff
Organized schedules for a staff of lecturers, speakers, special guest performers and on-staff entertainers for regular onboard programs
Attended various onboard courses covering issues of safety, harassment, hygiene and company wants in the presentation of their ships
Bachelor of Arts in Fashion Studies
Portuguese, English, Italian
Microsoft Office: Word, Excel, PowerPoint, Outlook
References available upon Request
Administrative Assistant, Personal Assistant, Brand Ambassador