Client Success Intern
Company:
Soothe
Location:
Los Angeles, CA, USA
Job Posted:
30+ days ago

Client Success Intern

Soothe is looking to hire a PAID Client Success Intern to support our Soothe at Work program. A successful candidate will spend 8-10 weeks learning how to become a leader in providing service to Soothe clients and have the potential to become a full-time employee. Soothe at Work is the largest in-office massage company in the United States and has over 2,000 corporate clients.

Responsibilities:
Assist in development of campaigns to retain and upsell customers
Engage with one-time clients within 24 hours of services
Learn and Identify opportunities throughout Soothe at Work offering to build promotions and success strategies
Engage with customers and handle problems successfully (including termination of service requests)
Create, lead, and execute one special project to improve Soothe at Work, including (but not limited to) content marketing, promotions, email series, etc.

Requirements:
A service-minded approach and strong people skills
A team player with a high level of dedication
Strong organizational skills and attention to details
Advanced problem solving and communication abilities
Comfort working in a fast paced environment and working under pressure
Proficiency in English; Bilingual in Spanish a plus
Good Computer Skills (GSuite, MS Office)
Experience with Salesforce a plus
Bachelor’s Degree preferred
Solution oriented problem solver
Passion for health and wellness preferred

About Soothe:
Soothe is the world's largest and fastest-growing on demand massage service, bringing the healing power of massage to your home, office, or hotel in as little as an hour.

Launched in 2013, Soothe is now in over 60 major cities across the U.S., U.K., Canada, and Australia. Soothe works with nearly 10,000 independent certified massage therapists, all of whom are vetted in person to ensure quality service. Soothe therapists earn three to four times more per hour than the industry standard — all while managing a work schedule that’s flexible and convenient.

Soothe also provides in-office and event chair massage through the Soothe at Work program.

More information: ------------

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