Position Description:

Buchanan Technologies is hiring! We are currently looking for an Application Support Specialist who is passionate about delivering exceptional customer service! The ideal candidate will have excellent communication skills and a customer-first attitude. As an Application Support Specialist, you will be responsible for providing accurate information and solutions to clients in a professional and courteous manner. If you have the skills and experience we are looking for, don't hesitate to apply today!

Essential Duties/Responsibilities:

• Respond to telephone calls, email and chat requests for support from clients with the ability to clearly provide guidance and solutions while being enthusiastic about the client needs and experience
• Provide logistical information and general advice to current clients on services provided
• Ability to clearly document user cases with detailed information on the issue, solutions offered, and next steps as necessary
• Identify, research, and resolve customer challenges as presented by utilizing provided resources. Escalate problems to other support teams when necessary for the resolution
• Providing support and guidance for clients on proprietary applications.

Required Skills:

• Mature, self-motivated, and professional with excellent written and verbal communication skills
• Ability to tailor communication to a broad audience to ensure recipient gains a strong understanding and has a positive experience
• Strong problem solving/analytical abilities
• Strong commitment to quality customer service
• Ability to work independently and follow directions and best practices
• Attention to detail and ability to multi-task while talking to customers
• Flexibility to work shift work based on business needs
• Experience with MS Office Suite (O365 – Excel, Word, Outlook, etc.)
• Basic technical aptitude is an asset
• Strong Communication skills (oral and written) required
• Previous contact center, customer service, or application support experience is an asset

This is a temporary position.

Buchanan Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or genetics. In addition to federal law requirements, Buchanan Technologies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.