Front Desk Operations
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Company:
Procode
Location:
Irvine, CA, USA
Job Posted:
30+ days ago

Front Desk Operations

If you are tired of working in a drab office, mingling with unfriendly people, and toiling in a job
that offers little career advancement, this is your opportunity to work for Procode fitness center.
We operate out of the $110 million world-renown Great Park Ice & Fivepoint Arena in Irvine, Orange County, California, which houses three NHL rinks and one Olympic rink. Procode, which comprises 7,000 square feet, is between rinks three and four. It�s a wonderful facility and a great place to spend time.

Scot Prohaska is a high-performance fitness coach who has worked with some of the top athletes in the world, including Detroit Lions cornerback Jeff Okudah, figure skaters Brandon Frazier and Alexa Knierim (2022 World Champions), Los Angeles Chargers linebacker Drue Tranquill, NHL goalie Dwayne Roloson, Jacksonville Jaguars quarterback Trevor Lawrence, NBA power forward Matt Barnes, and Ultimate Fighting Champion Michael �The Count: Bisping.
Scot founded Procode in 2019.

This Is How We Do It
What makes Procode unique and why so many high-profile athletes trust us with improving their performance is we are �not just another gym,� we offer high-performance sports science training and analysis. Sports science is the study of how a healthy human body works during exercise. It incorporates exercise physiology, sport psychology, anatomy, biomechanics, biochemistry, and biokinetics. Previously, sports science training and analysis was only available at the professional and Olympic level.

At Procode, we are bringing sports science to middle and high school students. This is your
opportunity to be part of an organization that helps young people grow to their full potential, not
just in sports but in every facet of their life. When teenagers work out the right
way and see the results of their efforts, their confidence grows in everything thing they do.

Customer Service, Exec. Support, and Development Opportunities
The position we are looking to fill right now is twofold. The first part is �Front Desk Operations.�
The second part of the job is as executive assistant to our company founder and CEO Scot
Prohaska.

This is your chance to join forces with a ground floor company with big expansion plans. We plan to open more fitness centers in the not-too-distance future, which will create opportunities
for you in management and leadership.

Additional details:

Metrics:



Responsibilities:
Notify company personnel of visitor arrival
Answer incoming calls in a professional and efficient manner
Manage client schedule and scheduling software
Check in clients
Prequalify prospective clients on the phone or in person
Create and manage new client contracts
Check out guests and take payments through the POS system
Maintain a professional image and behavior at all times - avoids eating, sitting, reading, internet surfing, using a personal cell phone or other activities which are not work-related.
Respond professionally to requests and inquiries from clients and staff
Immediately report or escalate to management any unsafe conditions or emergency situations
Keep the front desk and lobby neat and clean at all times
Schedule and attend weekly team meetings or other meetings
Call all past due clients regarding declined, expired credit cards
Assist in Project Managagement
Manage executive�s schedule
Skills & Competencies:
High organizational skills and ability to multi-task in a fast-paced environment
Ability to understand and follows oral and written instructions
Comfortable and proficient with email.
Comfortable and proficient with excel.
Ability to stand, reach with hands and arms, stoop, kneel, crouch, or crawl
Ability to occasionally lift and/or move up to 25 pounds

�Who� - Who are we looking for?
A friendly, organized, computer savvy, self-starter
Able to multi-task and perform tasks with accuracy and attention to detail
A team player and possess a can-do attitude
Love to talk to and help people
Love to innovate and understand the value of creating systems that will save time and money.
Drive/passion for professional development/growth/learning
Passion for authentically connecting and serving our clients and community
Great at written, verbal, and other forms of communication
Passion around health, fitness, nutrition, and living the lifestyle that our clients/industry represent

�What will I be doing?�
Greet clients and visitors and direct them appropriately.
Notify company personnel of visitor arrival.
Answer incoming calls professionally and efficiently.
Manage client schedules using scheduling software.
Check-in clients.
Pre-qualify prospective clients on the phone or in person.
Create and manage new client contracts.
Address client questions.
Ring up client purchases on the POS system.
Check out guests and take payments.
Maintain a professional image and behavior at all times which includes avoiding eating,
sitting, reading, internet surfing, using a personal cell phone, or other activities which are
not work-related during your working hours.
Respond professionally to requests and inquiries from clients and staff.
Immediately report to management any unsafe conditions or emergencies.
Keep the front desk and lobby neat and clean at all times.
Attend, and schedule weekly team meetings or other scheduled meetings.
Call all past due clients regarding declined, expired credit cards.
Manage Scot�s schedule.
Fulfill tasks as directed by Scot

�Things you�ve done in the past�
High school diploma or GED required.
Must have 2 year�s service experience in a customer service or administrative assistant role
Basic computer skills - Microsoft Word, Publisher, Excel, Constant Contact, and Canva

�This position is for you if��
You are energetic and possess a very friendly, outgoing personality and positive attitude
You possess strong interpersonal and communication skills, including telephone etiquette
You possess a strong customer service focus
You are a team player and possess a can-do attitude

�Why should I be interested in this role�
You�re passionate about transformational growth for yourself and others- The industry we serve makes a powerful transformation difference in the lives of our clients every day. The work we do to inspire, lead, challenge, and support has a LIFE-CHANGING impact. We support and challenge our clients to overcome challenges, grow their businesses, and create the life they want for themselves and their families.
You want to be part of a family-friendly health-oriented culture composed of healthy, positive, successful people.
We offer free workouts, training, and nutrition advice.
You take satisfaction in knowing you�re on the ground floor of a fast-growing business that offers you a solid career path.
You�ll rub shoulders with collegiate, professional, and Olympic athletes.
Depending upon the hours you work and your experience, your pay will be between $45,000 and $55,000 per year. For the ideal candidate�based on your performance and comfort level with the job�you have the potential can expect to potentially progress to a role that will see you making between $75,000 and $80,000 per year in the next few years (or sooner).
Your workday will be from 9 am to 3 pm, Monday to Friday, for a total of thirty hours. As required, you may work from home for five to ten hours a week in your role as Scot�s executive assistant.


�Why this job is so important�
The success and graduation rate of our client base is critical to building the success of Procode
You will be the first impression that our clients receive from Procode
Creating a friendly, supportive environment is crucial to keeping our clients engaged
Supporting Scot in administrative tasks allows him to dive deeper into the company, allowing his commitment to clients to grow