Front Desk Associate
As a Front Desk associate, you will be the first point of contact for PerformanceGaines, and will be responsible for providing staff and clientele with administrative support. You will handle the flow of clientele through the business experience and ensure that all front desk responsibilities are completed accurately, with excellent quality, and delivered in a timely manner. We are looking for someone to keep the gym clean and to properly close the gym to be ready for the next day.
Company Description
We exist to help people discover and pursue their highest potential. PerformanceGaines is a physical training community committed to changing how people live through changing how they move. We work with clients who are frustrated with their current physical abilities and want more from their bodies. Here at PerformanceGaines, we believe that there is an intention behind every action - whether realized or not - and that creating an awareness of that purpose lends itself to a more meaningful training experience. When you train with purpose, you live with conviction.
Competencies
A passion for learning and growth that leads to continuous reflection and self-evaluation in alignment with the PerformanceGaines vision.
Attention to detail, ability to time-manage, and reply promptly to client & inquiries.
Excellent written and verbal communication skills across different groups (staff, clients, and general public).
Highly collaborative and empathetic with a positive attitude.
Comfortable with Microsoft Office Suite, Google products (Gmail, Calendar, etc.) & iOS programs (Keynote, Pages, Numbers, etc.)
Ability to be resourceful and proactive in dealing with issues that may arise.
Highly organized, ability to multitask, with superb prioritization skills.
Some sales & people skills.
Key Duties & Responsibilities
Serve visitors by greeting, welcoming, directing, and announcing them appropriately.
Answer, screen, and forward incoming phone calls while providing basic information when needed.
Provide tours for walk-ins and clients, listening to their needs.
Receive and sort daily mail/deliveries/couriers.
Communicate & respond to clients, staff, & management in a timely manner through email or phone.
Process various transactions including memberships, classes, sessions, & merchandise through ZenPlanner
Client Management System.
Emptying towel bins, washing & drying towels, and replenishing towel cabinets.
Check amenities & merchandise to restock, if needed.
Maintain cleanliness and overall upkeep of gym building & bathrooms.
Maintain security by following procedures and controlling access to gym facility.
Update appointment calendars and schedule meetings/appointments.
Perform other clerical receptionist duties such as printing, photocopying, etc as needed.
Attend staff and one-on-one meetings.
Comply with all company safety rules.
Report accidents and injuries to supervisor as soon as possible.
Qualifications
At least 1-2 years of proven working experience in similar roles
High school degree
Customer service experience
Enthusiasm for health & fitness preferred
Ability to lift or move objects weighing up to 50-70lbs.
As a Front Desk associate, you will be the first point of contact for PerformanceGaines, and will be responsible for providing staff and clientele with administrative support. You will handle the flow of clientele through the business experience and ensure that all front desk responsibilities are completed accurately, with excellent quality, and delivered in a timely manner. We are looking for someone to keep the gym clean and to properly close the gym to be ready for the next day.
Company Description
We exist to help people discover and pursue their highest potential. PerformanceGaines is a physical training community committed to changing how people live through changing how they move. We work with clients who are frustrated with their current physical abilities and want more from their bodies. Here at PerformanceGaines, we believe that there is an intention behind every action - whether realized or not - and that creating an awareness of that purpose lends itself to a more meaningful training experience. When you train with purpose, you live with conviction.
Competencies
A passion for learning and growth that leads to continuous reflection and self-evaluation in alignment with the PerformanceGaines vision.
Attention to detail, ability to time-manage, and reply promptly to client & inquiries.
Excellent written and verbal communication skills across different groups (staff, clients, and general public).
Highly collaborative and empathetic with a positive attitude.
Comfortable with Microsoft Office Suite, Google products (Gmail, Calendar, etc.) & iOS programs (Keynote, Pages, Numbers, etc.)
Ability to be resourceful and proactive in dealing with issues that may arise.
Highly organized, ability to multitask, with superb prioritization skills.
Some sales & people skills.
Key Duties & Responsibilities
Serve visitors by greeting, welcoming, directing, and announcing them appropriately.
Answer, screen, and forward incoming phone calls while providing basic information when needed.
Provide tours for walk-ins and clients, listening to their needs.
Receive and sort daily mail/deliveries/couriers.
Communicate & respond to clients, staff, & management in a timely manner through email or phone.
Process various transactions including memberships, classes, sessions, & merchandise through ZenPlanner
Client Management System.
Emptying towel bins, washing & drying towels, and replenishing towel cabinets.
Check amenities & merchandise to restock, if needed.
Maintain cleanliness and overall upkeep of gym building & bathrooms.
Maintain security by following procedures and controlling access to gym facility.
Update appointment calendars and schedule meetings/appointments.
Perform other clerical receptionist duties such as printing, photocopying, etc as needed.
Attend staff and one-on-one meetings.
Comply with all company safety rules.
Report accidents and injuries to supervisor as soon as possible.
Qualifications
At least 1-2 years of proven working experience in similar roles
High school degree
Customer service experience
Enthusiasm for health & fitness preferred
Ability to lift or move objects weighing up to 50-70lbs.