Attraction Attendant
Front Desk Attendant checks in guests and welcomes with a friendly smile. They complete the entry transaction accurately and efficiently, while assuring security, informing safety rules, upcoming activities and directing guests for a smooth and hassle free entry.
Basic Function: Welcoming guests, informative entry and assure accurate transaction, security standards are maintained.
Responsibilities:
� �Welcome� all incoming Guests in a friendly manner. (BIG SMILES)
� First impression of guest � greets then does needs assessment to properly inform and recommend the best promotional offerings.
� Answer multi-line telephone system, take accurate messages, direct telephone calls and respond to simple inquiries in a courteous manner.
� Operate computerized cash register to make change for guests and process currency transactions with efficiently and accurately.
� Total cash register and balance at end of each shift and record it accordingly.
� Recommends accurate information on all special programs, activities and upcoming events and min of three per guest. Remain aware of all activities, events and safety rules.
� Monitors lawful entrance of guests.
� Report any misconduct of patrons and/or employees to management immediately. This includes stealing, damaging of games/property and drug/alcohol use.
� Provide assistance in party check out procedure as needed.
� Gives tours of facility if needed.
� Assist guests with special requests.
� Execute your role's guest service performance standards on a daily basis
� Notice opportunities and take action to facilitate social interactions with families.
� Look for moments to surprise, engage guests with enthusiasm and go above and beyond using your own authentic personality.
� Create and perform your signature move and interact with guests on an ongoing basis.
� Communicates with supervisor to maintain front desk inventory and supplies.
� Perform other related duties as assigned.
� Responsible for general upkeep of entrance, exit and eating areas.
Skills: Communication Skills, Currency Aptitude, Customer Service Skill, Phone Etiquette, Organization, Professionalism, Stress management
Experience: Prior cash register experience helpful.
Position Reports to: Assistant GM and Team management.
Job Types: Full-time, Part-time, Internship
Salary: $12.00 - $16.00 per hour
Front Desk Attendant checks in guests and welcomes with a friendly smile. They complete the entry transaction accurately and efficiently, while assuring security, informing safety rules, upcoming activities and directing guests for a smooth and hassle free entry.
Basic Function: Welcoming guests, informative entry and assure accurate transaction, security standards are maintained.
Responsibilities:
� �Welcome� all incoming Guests in a friendly manner. (BIG SMILES)
� First impression of guest � greets then does needs assessment to properly inform and recommend the best promotional offerings.
� Answer multi-line telephone system, take accurate messages, direct telephone calls and respond to simple inquiries in a courteous manner.
� Operate computerized cash register to make change for guests and process currency transactions with efficiently and accurately.
� Total cash register and balance at end of each shift and record it accordingly.
� Recommends accurate information on all special programs, activities and upcoming events and min of three per guest. Remain aware of all activities, events and safety rules.
� Monitors lawful entrance of guests.
� Report any misconduct of patrons and/or employees to management immediately. This includes stealing, damaging of games/property and drug/alcohol use.
� Provide assistance in party check out procedure as needed.
� Gives tours of facility if needed.
� Assist guests with special requests.
� Execute your role's guest service performance standards on a daily basis
� Notice opportunities and take action to facilitate social interactions with families.
� Look for moments to surprise, engage guests with enthusiasm and go above and beyond using your own authentic personality.
� Create and perform your signature move and interact with guests on an ongoing basis.
� Communicates with supervisor to maintain front desk inventory and supplies.
� Perform other related duties as assigned.
� Responsible for general upkeep of entrance, exit and eating areas.
Skills: Communication Skills, Currency Aptitude, Customer Service Skill, Phone Etiquette, Organization, Professionalism, Stress management
Experience: Prior cash register experience helpful.
Position Reports to: Assistant GM and Team management.
Job Types: Full-time, Part-time, Internship
Salary: $12.00 - $16.00 per hour