Program Director
ob description
Benefits/Perks • A team-based atmosphere with a focus on Fun! • Build leadership skills and gain management experience • Online training opportunities Company OverviewFounded in Tampa, Florida, i9 Sports® is the nation’s first and largest youth sports league franchise business in the United States with over 1 million registrations in more than 500 communities from New York to Hawaii. Established in 2003 by Frank Fiume on the principle that the number one reason kids play organized sports is to have fun, not to become the next draft pick. i9 Sports offers youth sports leagues, camps, and clinics for kids ages 3-15 in today’s most popular sports such as flag football, soccer, basketball, volleyball, lacrosse and baseball. With our focus on fun, safety, convenience, and good sportsmanship, i9 Sports is reinventing the youth sports experience for families across the country. It’s the way youth sports should be. Job SummaryThe Program Director works alongside the franchise owner (Area Developer) to Help Kids Succeed in Life Through Sports! The Program Director manages the day-to-day operation of the local sports franchise including marketing, hiring and training employees, volunteer coach recruitment, oversight of game-day operations, and customer service. In their role, the Program Director ensures the highest level of brand standards are executed and core concepts are continuously demonstrated. Responsibilities • Oversee assist in the creation and execution of a business marketing plan • Hire, train and manage all part-time staff members and volunteer coaches • Ensure all sports programs are updated and posted to the website to facilitate customer registrations • Create and sustain a premier customer experience for each program and ensure all staff are champions of customer service • Plan, coordinate and manage all aspects of operating leagues for franchise territory to include, but not limited to: • Equipment/supply ordering • Building team rosters, creating schedules, communicating to coaches and customers • Managing Directors of Operations and other staff • Managing volunteer coaches • Oversee the daily operations of youth sports leagues, camps and clinics • Consistently demonstrate a positive attitude and superior customer service skills • Other duties as required Qualifications • Excellent communication & organization skills • Highly motivated self-starter; can work independently & solve problems • Awareness & ability to take charge of any situation to ensure the safety of players • Positive attitude and a strong ability to build professional relationships • Ability to work a varied work schedule including some nights and weekends • Must be able to pass a National Criminal Background Check Measures of Success • Meeting and exceeding new member, registration and revenue goals • Increasing customer satisfaction as measured by Net Promoter Score • Customer Renewal Rate • Position within the Network Scorecard • Meeting Deadlines • Quality of staff hired and retained Flexible work from home options available. Each franchised location is independently owned and operated and is solely and exclusively responsible for determining local hiring decisions, compensation, benefits, and other terms of employment
ob description
Benefits/Perks • A team-based atmosphere with a focus on Fun! • Build leadership skills and gain management experience • Online training opportunities Company OverviewFounded in Tampa, Florida, i9 Sports® is the nation’s first and largest youth sports league franchise business in the United States with over 1 million registrations in more than 500 communities from New York to Hawaii. Established in 2003 by Frank Fiume on the principle that the number one reason kids play organized sports is to have fun, not to become the next draft pick. i9 Sports offers youth sports leagues, camps, and clinics for kids ages 3-15 in today’s most popular sports such as flag football, soccer, basketball, volleyball, lacrosse and baseball. With our focus on fun, safety, convenience, and good sportsmanship, i9 Sports is reinventing the youth sports experience for families across the country. It’s the way youth sports should be. Job SummaryThe Program Director works alongside the franchise owner (Area Developer) to Help Kids Succeed in Life Through Sports! The Program Director manages the day-to-day operation of the local sports franchise including marketing, hiring and training employees, volunteer coach recruitment, oversight of game-day operations, and customer service. In their role, the Program Director ensures the highest level of brand standards are executed and core concepts are continuously demonstrated. Responsibilities • Oversee assist in the creation and execution of a business marketing plan • Hire, train and manage all part-time staff members and volunteer coaches • Ensure all sports programs are updated and posted to the website to facilitate customer registrations • Create and sustain a premier customer experience for each program and ensure all staff are champions of customer service • Plan, coordinate and manage all aspects of operating leagues for franchise territory to include, but not limited to: • Equipment/supply ordering • Building team rosters, creating schedules, communicating to coaches and customers • Managing Directors of Operations and other staff • Managing volunteer coaches • Oversee the daily operations of youth sports leagues, camps and clinics • Consistently demonstrate a positive attitude and superior customer service skills • Other duties as required Qualifications • Excellent communication & organization skills • Highly motivated self-starter; can work independently & solve problems • Awareness & ability to take charge of any situation to ensure the safety of players • Positive attitude and a strong ability to build professional relationships • Ability to work a varied work schedule including some nights and weekends • Must be able to pass a National Criminal Background Check Measures of Success • Meeting and exceeding new member, registration and revenue goals • Increasing customer satisfaction as measured by Net Promoter Score • Customer Renewal Rate • Position within the Network Scorecard • Meeting Deadlines • Quality of staff hired and retained Flexible work from home options available. Each franchised location is independently owned and operated and is solely and exclusively responsible for determining local hiring decisions, compensation, benefits, and other terms of employment