Customer Service Representative
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Customer Service Representative

Chicago Passport & Visa Services is currently looking for a customer service representative with at least one year of office experience. We are particularly seeking an individual to provide telephone assistance to clients, akin to a call center. This position requires an individual with a flexible schedule. We are seeking to recruit individuals who possess prior experience working in a call center. Nevertheless, we are willing to offer extensive training to an ideal candidate.

College students are encouraged to submit their applications. We are willing to collaborate with the school, provided that applicants have a versatile schedule.

We extend a warm invitation for walk-in interviews to be conducted at your convenience.

Bring the following
- Resume
- Please ensure you are prepared with your schedule and availability.
-State ID
-SSN

Wednesday, March 27, 2024, Thursday, March 28, 2024, and Friday, March 29, 2024.
12:00 PM - 2:00 PM
3:30 PM - 5:00 PM


Saturday, March 30, 2024
11:00 AM - 1:00 PM

Chicago Passport & Visa Services is an expanding enterprise supported by a compact team of seasoned professionals situated in the Gold Coast region of Chicago, IL. We provide prompt passport and visa services to our clientele across all 50 states, specializing in the efficient processing of United States passports and visas. At our office, we place a high importance on diligence and perseverance, while also fostering a warm, harmonious environment akin to that of a close-knit family. We are currently in search of a suitable candidate who can contribute to our expanding team as our business continues to develop. We are hiring for multiple Positions

Responsibilities

•This includes but is not limited to answering phones and assisting customers with questions they have about our service, preparing paperwork for submission as it arrives at our office, submitting passport applications to the passport agency, keeping our customers up to date on the status of their passports, and shipping passport back to clients once they are issued.

•Customer service agent would greet and assist walk-ins who enter our office for assistance

•This may include answering questions, getting customers set up to complete forms on our computers in the lobby, and answering questions about various passport and visa services
we have a robust email management system that requires all team members to reply to emails and voicemail promptly. Our entire team works together to ensure that our customer emails are answered promptly

Must have
-Bilingual: Seeking individuals fluent in Spanish, although proficiency in other languages will also be considered. kindly inquire
Good listening skills and the ability to effectively communicate under pressure
Solid problem-solving skills to determine and solve customer billing issues
Strong verbal skills and phone skills to gather data for problem-solving and communicating results to customers
-Skilled in keyboarding skills and possess a strong command of computer proficiency, adeptly utilizing computers and associated technology with high efficiency.
If you possess substantial prior experience in customer service, we kindly request you to submit your resume. Moreover, we are prepared to provide training to suitably qualified individuals.
-Typing skills at least 35 WPM

Please send us an email with your resume and select the times and dates that work best for you to come in for an interview to set up a face-to-face meeting at our office. Please email us with the day and time you plan to arrive. Please do not contact us by phone with any questions. Please refrain from submitting a resume if you are not truly interested. Do not waste our time.

Right in the corner of Lake and La Salle in front of the Thompson Center. Clark and Lake are the closest train stations to us. We are on the first floor in front of Jimmy Johns. If you are having a hard time finding our office, feel free to ask the security in the front of the building, they can assist you further.

When you walk into the office let the girls at the front desk know you have an interview. Your name should be on the list. Please let us know If there needs to be a change in the time or date so we can open that slot for someone else.
We’re excited to meet you!