Software Support Specialist
Company:
Wallace Software Solutions Inc
Location:
East Providence, RI, USA
Job Posted:
30+ days ago

Software Support Specialist

Wallace Software Solutions creates complete dealer management solutions for the Marine, RV, Power Sports, Lawn & Garden, as well as Power Equipment industries. We want you to be part of our industry leading team. We are currently in search of an experienced Software Support Specialist to create and maintain software, in-house hardware and network systems. The successful candidate will also help develop critical products for our clients, and offer excellent technical support. This is a fantastic opportunity to engage in a positive work environment that offers a flexible schedule. Some required responsibilities include…

*Provides interactive customer support, including a proactive approach to improving levels of service where possible.

*Gathers and manages requests that come in by phone, email or through the support ticketing system.

*Support and implement new software programs

*Maintain and support existing software.

*Clearly and regularly communicate with management and technical support colleagues

*Test and maintain software products to ensure strong functionality and optimization.

*Recommend improvements to existing software programs as necessary.

*Responsible for creating/maintaining ongoing documentation for software changes.

About Wallace Software Solutions:
Founded in 1978, Wallace Software Solutions, is one of the top software companies. At the present time they provide “Business Management Solutions” to the Marine, Powersports, Outdoor PE, as well as RV & Trailer. Wallace has worked over 40 years to develop a product that implements the industry’s best business practices.