Job Opportunity: Service Department Office Manager

Location: Anchorage, Alaska

Hours: M-F, 7-4pm

Type: Fulltime

Wage: 40-65k Salary depending on experience.

Are you a proactive and detail-oriented individual with skills for data entry and customer service? Do you thrive in a fast-paced environment and have a knack for prioritizing tasks effectively? If you're seeking a dynamic role that combines administrative excellence with a willingness to learn and grow, then we have the perfect opportunity for you!

About Us:

Commercial Contractors, Inc. is the leading provider in the glass, doors and hardware services industry, specializing in a wide range of glazing solutions for commercial clients. Our commitment to quality craftsmanship, exceptional customer service, and innovative solutions has earned us a reputation as an industry leader.

Responsibilities:

As the Service Dept. Office Manager, you will play a vital role in ensuring the smooth operations of our service department. Your responsibilities will include:

• Accurate and efficient data entry to maintain up-to-date records of service requests, orders, and customer information.
• Providing friendly and professional customer service via phone, email, and in-person interactions to address inquiries, schedule appointments, and provide updates on service progress.
• Demonstrating exceptional attention to detail when reviewing and verifying order information, ensuring accuracy and completeness.
• Collaborating closely with the service technicians to prioritize tasks and assignments based on urgency and customer needs.
• Assisting in the development and improvement of office processes to enhance efficiency and customer satisfaction.
• Willingness to learn about our glazing products and services, enabling you to provide informed assistance to customers and relay accurate information to the team.
• Utilizing your knowledge of glazing (if applicable) to better understand customer needs and provide valuable insights to the team.

Qualifications:

• High school diploma or equivalent; some college education preferred.
• Proven experience in data entry, administrative support, or office management.
• Strong interpersonal skills with an ability to communicate clearly and professionally.
• Exceptional organizational skills and ability to manage multiple tasks simultaneously.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and email organization and scheduling.
• A positive attitude, willingness to learn, and adaptability to dynamic situations.
• Experience in customer service is highly desirable.

What we offer:

• Competitive salary and benefits package.
• Opportunities for growth and professional development within the company.
• A supportive and collaborative work environment.
• Chance to work with a dedicated team in helping maintain and build Alaska’s commercial businesses.

To be considered for this position, please submit your resume and a cover letter detailing your relevant experience on Indeed. Include three (3) references WITH their contact information.

Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it.

We are an equal-opportunity employer and welcome applications from candidates of all backgrounds.

Job Type: Full-time

Salary: $40,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus opportunities

Ability to commute/relocate:

• Anchorage, AK 99503: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Data entry: 3 years (Required)

Work Location: In person