Service Coordinator
Service Coordinator I – Operations –Burlingame CA
• 24/7/365” and have both full time and part time positions available,
• On-site training & off-site training
• Once training completed, option to work remotely only for CA residents
The National Automobile Club is currently seeking a Service Coordinator I who will report to Call Center Supervisor. This position will be based remotely after completing training at our office located in Burlingame California. The Service Coordinator I will be responsibile for answering, assigning, dispatching and following up for road service requests made through the NAC Emergency Road Service Call Center, and responsibility to assign vendors, dispatch or follow-up on road service requests that have been initiated by other Service Coordinators.
About the National Automobile Club:
The NAC provides emergency roadside assistance 24/7, 365 days a year. Our wide range of services nationwide, provides a safe and secure driving environment for our customers.
Full time benefits include:
- Health care benefits
- Paid Time Off
- 401(k) Plan w/matching
Principal duties and responsibilities include:
- Answer incoming phone calls, faxes or emails as necessary to provide roadside assistance
- Communicate and document with Supervisors all complaints or concerns made by customers
- Follow-up on calls to confirm calls are complete and closed @ the end of scheduled shift
- Communicate immediately with Supervisors if any problems with equipment, hardware or software
- Assign appropriate vendor to perform service
- Clearing Calls
- 95% “on” available to take basic calls
- Other projects as assigned
Qualifications:
- Excellent verbal/written/ communication, and listening skills with a customer focus
- Working knowledge of Computer Applications (Word, Excel, PowerPoint, Access, Internet)
- Requires minimal supervision
- Sense of Urgency
- Organizational skills
- Teamwork mindset – you take ownership of your work and team success
- Adhere to quality standards and service level agreements
- Map reading skills
- Full-time or Part-Time, with flexible hours working remotely only for CA residents, pending training completion
- High School or GED and one year of work experience preferably in customer service/call center environment
For consideration, please email resume to HR@------------, and be sure to check out NAC’s website at www.theNAC.com to learn about our many years of opportunities!
Service Coordinator I – Operations –Burlingame CA
• 24/7/365” and have both full time and part time positions available,
• On-site training & off-site training
• Once training completed, option to work remotely only for CA residents
The National Automobile Club is currently seeking a Service Coordinator I who will report to Call Center Supervisor. This position will be based remotely after completing training at our office located in Burlingame California. The Service Coordinator I will be responsibile for answering, assigning, dispatching and following up for road service requests made through the NAC Emergency Road Service Call Center, and responsibility to assign vendors, dispatch or follow-up on road service requests that have been initiated by other Service Coordinators.
About the National Automobile Club:
The NAC provides emergency roadside assistance 24/7, 365 days a year. Our wide range of services nationwide, provides a safe and secure driving environment for our customers.
Full time benefits include:
- Health care benefits
- Paid Time Off
- 401(k) Plan w/matching
Principal duties and responsibilities include:
- Answer incoming phone calls, faxes or emails as necessary to provide roadside assistance
- Communicate and document with Supervisors all complaints or concerns made by customers
- Follow-up on calls to confirm calls are complete and closed @ the end of scheduled shift
- Communicate immediately with Supervisors if any problems with equipment, hardware or software
- Assign appropriate vendor to perform service
- Clearing Calls
- 95% “on” available to take basic calls
- Other projects as assigned
Qualifications:
- Excellent verbal/written/ communication, and listening skills with a customer focus
- Working knowledge of Computer Applications (Word, Excel, PowerPoint, Access, Internet)
- Requires minimal supervision
- Sense of Urgency
- Organizational skills
- Teamwork mindset – you take ownership of your work and team success
- Adhere to quality standards and service level agreements
- Map reading skills
- Full-time or Part-Time, with flexible hours working remotely only for CA residents, pending training completion
- High School or GED and one year of work experience preferably in customer service/call center environment
For consideration, please email resume to HR@------------, and be sure to check out NAC’s website at www.theNAC.com to learn about our many years of opportunities!