Sales Support

 

Post-Sales Support – Job Description

 

Role: As Post-Sales Support, you will guide our customers from order entry through complete shipment. Your goal is to create a positive customer experience by communicating in a timely, accurate manner with customers, Inside Sales, Outside Sales, Warehouse personnel, and Directors. You will be primarily responsible for the Post Sale management portion of the Lester Sales Process.

 

Status: Full time

 

Responsibilities:

·         Enters and processes incoming customer orders in a timely manner

·         Communicates with customer on all order updates (tracking and backorders) until order is completely shipped

·         Logs all customer order updates in CRM

·         Supports inside salespeople with communication to warehouse regarding orders shipped out of our warehouses

·         Communicates with vendors to ensure proper order entry & accuracy for billing and monthly reconciliation

·         Enters and processes customer return requests or address any quality issues that need to be communicated with manufacturer.

·         Maintains up to date pricing in CRM database

·         Expands knowledge by participating in educational opportunities

·         Enhances organization reputation by accepting ownership for accomplishing new and different requests; explores opportunities to add value to job accomplishments

·         Sends price increases/price files to customers

·         Answers phones and direct calls to appropriate party

·         Tracks and reconciles daily UPS/Freight charge

·         Actively promotes and onboards customer to EDI (electronic ordering)

 

 

 

SKILLS & QUALIFICATIONS:

·         Excellent verbal & written communication skills

·         Dependability

·         Customer service oriented

·         Attention to detail

·         Organizational skills for managing different customer cases simultaneously

·         Ability to multitask, prioritize and manage time effectively

·         Ability to work well in a fast-paced environment

·         Confidentiality

·         Ability to perform as part of a team

·         Conflict resolution for dealing with challenging customer cases

·         Data entry skills for accurately updating customer orders and records

 

QUALIFICATIONS:

·         Proficiency is MS Office and CRM software

·         Legally eligible to work in the United States

·         High school diploma or equivalent